Youth Mentorship Program
Dorothy Mohamed
Operations Consultant & Global Program Coordinator
Midrand, Johannesburg
Summary
I am curious, analytical by nature and detail oriented. I enjoy ideating within a team, innovating and implementing. I am disciplined, organised and reliable. I have strong written and analysis skills and good interpersonal & intercultural skills. I tend to display a democratic leadership style and l get energised by learning from and with others.
Career Overview (3 years 11 months of experience)
I am currently a Global BPM Deployment Coordinator within the BPM Customer Success Team that drives territory wide technology/software deployments. Prior to this role I was an Operations Consultant for about 3 and half years; I was part of the Supply Chain and Future Cities (Public sector) teams. I largely worked on target operating model projects identifying opportunities within: organisational strategy, business processes, ways of working, technology, organisation structure, governance & reporting and performance management. Clients serviced sit across the Logistics, Mining, Finance and Healthcare industry.
Overview
3
3
years of professional experience
15
15
Consulting Projects
4
4
Industries
2
2
Global Programs
Work History
Senior Associate, Global BPM Deployment Coordinator
PwC
2023.06 - Current
- Team: Global BPM Customer Success
- Coordinating territory deployment of business applications, across two countries (Italy and Greece) by collaborating and tracking progress with 12+ cross-border product, process & change management teams
- Concurrently identifying customer's needs and resolving their queries, in order to support the successful implementation and adoption of the suite of product solutions
- Managed customer relations through communication and helpful interactions
- Managed logistical coordination and communication
- Quick wins include improved governance and reporting across the programs and leveraging ADO to track the deployments' progress
Senior Associate, Operations Consultant
PwC South Africa
Cape Town/ Johannesburg
2021.07 - 2023.05
- Team: Operations Transformation Consulting
- Supported warehousing and procurement functions optimise their operations by reviewing and identifying opportunities in their target operating models by looking at: organisational strategy, processes, ways of working, technology, organisational structure, governance & reporting, and performance management
- Conducted gap analysis and maturity assessment reviews, business capability framework and value stream mapping, to identify process efficiency opportunities
- Constructed standard operating procedure manuals, process maps, time studies, reviewed organisational structures and engaged with clients to extract operational challenges via site visits
- Trained and supported new junior team members, maintaining culture of collaboration throughout projects
- Successfully led the business process design and strategy design workstreams and helped the clients' warehouse and procurement functions establish better organisational structures and leverage technology via new processes
Associate, Consultant
PwC South Africa
Cape Town
2020.01 - 2021.07
- Team: Operations Transformation Consulting
- Industry research and business development work spanning across green finance and sustainability, economic incentives, and development aid; research insights supported the team to carve our new Sustainability workstream and service offering
- Conducted data analysis & reporting, strategy and process workshop design and facilitation, and performance management reviews across supply chain (warehouse, logistics, procurement) projects and for public sector institutions (financial institutions)
- Digital transformation team member whereby I supported with change & communication initiatives, produced user guides and additional training materials, supported with UAT facilitation and provided hypercare support; new product was successfully launched and adopted; training material has been used across African territories for product onboarding.
Economics Department Class Assistant & Tutor
Stellenbosch University
Stellenbosch
2017.01 - 2018.12
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension
- Supported classroom activities, tutoring, and reviewing work
- Tutored struggling students individually and in small groups to reinforce learning concepts
Transcriptionist
Uliza LLC
2018.09 - 2023.10
- IsiZulu and English transcriptionist, translator, proofreader, and voice over artist
- Edited drafts created from speech recognition software
- Able to use follow various transcription protocols & myriad of captioning tools
Education
Short Course - Supply Chain Management
University of Cape Town
Cape Town 2023.03 - 2023.05
BcomHons - Economic Sciences
Stellenbosch University
Stellenbosch 2019.01 - 2022.12
BCom - Economic Sciences
Stellenbosch University
Stellenbosch 2015.02 - 2017.12
Grade 12 Matric -
Oprah Winfrey Leadership Academy For Girls
Meyerton 2009.02 - 2014.05
Skills
Planning and Coordination
Analysis and reporting
Training and Development
Project Management
Process Design
Industry & Market Research
Business Capability Mapping
Value Stream Mapping
Warehouse & Procurement Management
Gap Analysis & Maturity Assessment
Change Management & Communication
Azure DevOps/ Lucidchart/ Visio
Certification
Microsoft Dynamics 365 Business Central Functional Consultant - [Oct 2023 - In Progress]
Interests
Voice over
Tennis
Quote
It's never too late to start again
Fearless Soul
Timeline
Senior Associate, Global BPM Deployment Coordinator
PwC
2023.06 - Current
Short Course - Supply Chain Management
University of Cape Town
2023.03 - 2023.05
Senior Associate, Operations Consultant
PwC South Africa
2021.07 - 2023.05
Associate, Consultant
PwC South Africa
2020.01 - 2021.07
BcomHons - Economic Sciences
Stellenbosch University
2019.01 - 2022.12
Transcriptionist
Uliza LLC
2018.09 - 2023.10
Economics Department Class Assistant & Tutor
Stellenbosch University
2017.01 - 2018.12
BCom - Economic Sciences
Stellenbosch University
2015.02 - 2017.12
Grade 12 Matric -
Oprah Winfrey Leadership Academy For Girls
2009.02 - 2014.05