Dörmehl Barnard
Operational Planning Specialist
Summary
Resourceful Specialist with a strong background in problem-solving, data analysis, and customer service. Quick to adapt to new technologies and processes, consistently driving success. Proven track record in efficiently managing multiple projects and devising innovative solutions and improvement strategies Known for fostering strong relationships to maximize project goals and outcomes.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Operational Planning Specialist
Anglo American
Johannesburg
12.2022 - Current
- Conducted in-depth analysis of current operations, identifying bottlenecks, inefficiencies, and areas for improvement.
- Generated reports detailing findings and recommendations.
- Analyzed and recommended changes to organizational structures, workflows, and resource allocation to drive efficiency and effectiveness.
- Collaborated with senior leadership roles to initiate discussions and gain insights into service management within their respective domains, furthering our efforts in operational planning activities.
- Facilitated communication, training and collaboration within the function to ensure the successful adoption of the Operating Model.
- Attended coaching programs to deepen my professional skillset.
- Accumulated expertise and skills by actively engaging in activities beyond my core responsibilities.
Information Management Service Delivery Specialist
Anglo American - Mogalakwena Platinum mine
Mokopane
04.2018 - 11.2022
- Guided organizational technology strategy and roadmaps at operational level.
- Managed IT operations activities to deliver smooth flow of daily business needs..
- Used statistical methods to analyze data and generate useful business reports.
- Identified issues, analyzed information and provided solutions to problems.
- Assessed business requirements to forecast annual budgetary operational costs.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Coordinated project plans to account for dynamic targets, staffing changes and operational specifications.
- Polled department heads to assess current and projected IT needs.
- Worked closely with vendors and technology partners on integrations, infrastructure and solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Information Management Service Delivery Specialist
Anglo American - Platinum Eastern Limb Operations
Burgersfort
04.2016 - 03.2018
- Guided organizational technology strategy and roadmaps at operational level.
- Coordinated project plans to account for dynamic targets, staffing changes and operational specifications.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Used statistical methods to analyze data and generate useful business reports.
- Identified issues, analyzed information and provided solutions to problems.
Information Technology Officer
Anglo American - Greenside Colliery
Witbank
05.2008 - 03.2016
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Provided secondary customer support to internal and external customers.
- Identified issues, analyzed information and provided solutions to problems.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted on projects to deliver against dynamic targets and operational specifications.
Information Technology Technician
Bytes Technology Group
Witbank
03.2001 - 09.2006
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Secondary Qualification - Matric
Patriot High School
Witbank 01.1999 - 12.1999
Skills
Service Delivery Management
Certification
PRINCE2 Practitioner
Timeline
Operational Planning Specialist
Anglo American
12.2022 - Current
Information Management Service Delivery Specialist
Anglo American - Mogalakwena Platinum mine
04.2018 - 11.2022
Information Management Service Delivery Specialist
Anglo American - Platinum Eastern Limb Operations
04.2016 - 03.2018
Information Technology Officer
Anglo American - Greenside Colliery
05.2008 - 03.2016
Information Technology Technician
Bytes Technology Group
03.2001 - 09.2006
Secondary Qualification - Matric
Patriot High School
01.1999 - 12.1999
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