DORIS KAGWIRIA KAMENJU
Nairobi
Summary
To be part of a dynamic, result oriented team working towards excellence and customer satisfaction. To gain practical experience and exposure that will enable me excel and facilitate in the hospitality field
Hard-working supervisor with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Head of Catering Department
Jocham Hospital
04.2019 - 03.2023
- Keeping to budgets and maintaining financial and administrative records.
- Ordering supplies
- Hiring, training, supervising and motivating permanent and temporary staff
- Organizing staff rotas
- Meeting clients for service level agreement feedback
- Ensuring that health and safety regulations are strictly observed, recorded and archived
- Monitoring the quality of the product and service provided
- Monitored and updated stock levels and inventory databases.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Applied positive customer service approach to increase satisfaction levels.
- Carried out day-to-day duties accurately and efficiently.
Catering attendant
The Mater Hospital
09.2012 - 02.2019
- Prepare beverages as requested by the patients
- Plan and prepare the menu of the day/ week
- Serving patients meal promptly
- Giving report to the management
- Ensuring correct standard recipe is used as production
- Ensuring personal/ kitchenette hygiene is maintained
- Set up and maintained food service areas for events, ensuring cleanliness and adherence to health regulations.
- Assisted with menu planning and preparation, coordinating with kitchen staff to meet dietary restrictions and preferences.
- Trained new staff on service protocols, equipment use, and safety standards to enhance team efficiency and performance.
- Collaborated with event planners to create tailored catering experiences that aligned with client expectations and budgets.
- Managed inventory levels of catering supplies, placing orders as needed to ensure uninterrupted service during high-demand events.
- Facilitated smooth running of events, regularly loading counters to ensure sufficient supplies throughout service period.
- Maintained a safe environment for staff and guests, adhering to safety and sanitation regulations across all tasks.
- Took customer orders accurately to avoid errors.
- Assisted with special events catering for smooth operations.
- Served beverages to customers whilst providing friendly interaction.
- Cleaned utensils, equipment and work areas by following strict hygiene standards.
- Maintained cleanliness of the kitchen and dining areas by performing regular cleaning tasks.
- Ensured customer satisfaction with prompt and courteous service.
- Followed health and safety guidelines to maintain a safe working environment.
- Loaded trays onto trolleys for efficient food distribution.
- Cleaned back-of-house stations, crockery and cutlery to support catering service.
- Followed health and hygiene standards when handling food and cleaning hospital.
- Advised on food and drink choices based on customer preferences.
Catering attendant
Nas Cuisine - The Mater Hospital
09.2012 - 02.2017
- Prepare beverages as requested by the patients
- Plan and prepare the menu of the day/ week
- Serving patients meal promptly
- Giving report to the management
- Ensuring correct standard recipe is used as production
- Ensuring personal/ kitchenette hygiene is maintained
- Set up and maintained food service areas for events, ensuring cleanliness and adherence to health regulations.
- Assisted with menu planning and preparation, coordinating with kitchen staff to meet dietary restrictions and preferences.
- Monitored food safety practices, conducting regular checks on food temperatures and storage conditions to prevent contamination.
- Took customer orders accurately to avoid errors.
- Assisted with special events catering for smooth operations.
- Served meals to customers, ensuring their dietary requirements were met.
- Cleaned utensils, equipment and work areas by following strict hygiene standards.
- Worked in coordination with other team members to deliver excellent customer service.
- Followed health and safety guidelines to maintain a safe working environment.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Waitress assistant
Mugie Ranch Limited
08.2010 - 09.2011
- Making the customer comfortable
- Giving report to the management
- Sales and promotion of beverage
- Plan and prepare the menu of the day/ week
- Ensuring correct standard recipe is used as production
- Ensuring personal hygiene is maintained
- Stocking the bar with assortment of glass, garnish and accompaniment
- Assisted waitstaff in delivering food and beverages to patrons efficiently, ensuring timely service during peak hours.
- Monitored dining area for cleanliness and organization, promptly addressing any issues to maintain a welcoming environment for guests.
- Handled customer inquiries and concerns with professionalism, contributing to a positive dining experience and repeat business.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Assisted in food preparation, ensuring prompt service during busy times.
- Ensured customer satisfaction by addressing queries and complaints promptly.
Chef assistant trainee
Safari Park -Kenya
05.2009 - 06.2010
- Stocking the bar with assortment of glass, garnish and accompaniment
- Sales and promotion of beverage
- Plan and prepare the menu of the day/ week
- Ensuring personal hygiene is maintained
- Assisted head chef in preparing and presenting high-quality dishes in fast-paced kitchen environment.
- Collaborated with kitchen team to streamline workflows, resulting in improved service times during peak hours.
- Prepared ingredients for daily menus, ensuring freshness and quality while adhering to standardized recipes and portion control guidelines.
- Maintained cleanliness of kitchen equipment and workstations, contributing to a safe and organized cooking environment for all staff members.
- Provided support in catering events ensuring timely delivery of meals.
- Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
- Adapted quickly during busy periods to maintain service speed.
- Cleaned and organised kitchen workstations to maintain smooth operations and minimise delays.
- Facilitated smooth running of the kitchen by assisting with all areas of food production.
- Delivered high-quality dishes to maintain restaurant reputation.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Assisted in meal preparation, ensured consistency of dishes.
- Carried out daily food prep, reduced waste and cost.
Management Trainee
United Kenya Club
09.2008 - 03.2009
- Food & Beverage Production
- Food & Beverage Service
- Store & Control Procurement
Attachment Trainee
Ngulia safari lodge
06.2007 - 09.2007
- Food & Beverage Production
- Food & Beverage Service
- Store & Control Procurement
Education
Diploma - Catering management and hospitality
KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2006 - 01.2008
Certificate - food & Beverage Service, food & Beverage Production
KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2004 - 01.2005
KCSE - undefined
Magumoni Girls High School
01.1999 - 01.2002
Skills
- Excellent written communication skills
- Excellent verbal communication skills
- Client interest safeguarding
- Professional image maintenance
- Professional knowledge improvement
- Confidentiality maintenance
- Planning and organizing
- Primary health care promotion
- Proficient in Microsoft Office applications
Personal Information
P.O.BOX 14464-00100, Nairobi, Nairobi, 00100
Personal Information
- Date of birth: 04/30/83
- Marital status: Married
Timeline
Head of Catering Department
Jocham Hospital
04.2019 - 03.2023
Catering attendant
The Mater Hospital
09.2012 - 02.2019
Catering attendant
Nas Cuisine - The Mater Hospital
09.2012 - 02.2017
Waitress assistant
Mugie Ranch Limited
08.2010 - 09.2011
Chef assistant trainee
Safari Park -Kenya
05.2009 - 06.2010
Management Trainee
United Kenya Club
09.2008 - 03.2009
Attachment Trainee
Ngulia safari lodge
06.2007 - 09.2007
Diploma - Catering management and hospitality
KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2006 - 01.2008
Certificate - food & Beverage Service, food & Beverage Production
KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2004 - 01.2005
KCSE - undefined
Magumoni Girls High School
01.1999 - 01.2002
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