Summary
Overview
Work History
Education
Skills
Personal Information
Personal Information
Timeline
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DORIS KAGWIRIA KAMENJU

Nairobi

Summary

To be part of a dynamic, result oriented team working towards excellence and customer satisfaction. To gain practical experience and exposure that will enable me excel and facilitate in the hospitality field

Hard-working supervisor with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work History

Head of Catering Department

Jocham Hospital
04.2019 - 03.2023
  • Keeping to budgets and maintaining financial and administrative records.
  • Ordering supplies
  • Hiring, training, supervising and motivating permanent and temporary staff
  • Organizing staff rotas
  • Meeting clients for service level agreement feedback
  • Ensuring that health and safety regulations are strictly observed, recorded and archived
  • Monitoring the quality of the product and service provided
  • Monitored and updated stock levels and inventory databases.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Applied positive customer service approach to increase satisfaction levels.
  • Carried out day-to-day duties accurately and efficiently.

Catering attendant

The Mater Hospital
09.2012 - 02.2019
  • Prepare beverages as requested by the patients
  • Plan and prepare the menu of the day/ week
  • Serving patients meal promptly
  • Giving report to the management
  • Ensuring correct standard recipe is used as production
  • Ensuring personal/ kitchenette hygiene is maintained
  • Set up and maintained food service areas for events, ensuring cleanliness and adherence to health regulations.
  • Assisted with menu planning and preparation, coordinating with kitchen staff to meet dietary restrictions and preferences.
  • Trained new staff on service protocols, equipment use, and safety standards to enhance team efficiency and performance.
  • Collaborated with event planners to create tailored catering experiences that aligned with client expectations and budgets.
  • Managed inventory levels of catering supplies, placing orders as needed to ensure uninterrupted service during high-demand events.
  • Facilitated smooth running of events, regularly loading counters to ensure sufficient supplies throughout service period.
  • Maintained a safe environment for staff and guests, adhering to safety and sanitation regulations across all tasks.
  • Took customer orders accurately to avoid errors.
  • Assisted with special events catering for smooth operations.
  • Served beverages to customers whilst providing friendly interaction.
  • Cleaned utensils, equipment and work areas by following strict hygiene standards.
  • Maintained cleanliness of the kitchen and dining areas by performing regular cleaning tasks.
  • Ensured customer satisfaction with prompt and courteous service.
  • Followed health and safety guidelines to maintain a safe working environment.
  • Loaded trays onto trolleys for efficient food distribution.
  • Cleaned back-of-house stations, crockery and cutlery to support catering service.
  • Followed health and hygiene standards when handling food and cleaning hospital.
  • Advised on food and drink choices based on customer preferences.

Catering attendant

Nas Cuisine - The Mater Hospital
09.2012 - 02.2017
  • Prepare beverages as requested by the patients
  • Plan and prepare the menu of the day/ week
  • Serving patients meal promptly
  • Giving report to the management
  • Ensuring correct standard recipe is used as production
  • Ensuring personal/ kitchenette hygiene is maintained
  • Set up and maintained food service areas for events, ensuring cleanliness and adherence to health regulations.
  • Assisted with menu planning and preparation, coordinating with kitchen staff to meet dietary restrictions and preferences.
  • Monitored food safety practices, conducting regular checks on food temperatures and storage conditions to prevent contamination.
  • Took customer orders accurately to avoid errors.
  • Assisted with special events catering for smooth operations.
  • Served meals to customers, ensuring their dietary requirements were met.
  • Cleaned utensils, equipment and work areas by following strict hygiene standards.
  • Worked in coordination with other team members to deliver excellent customer service.
  • Followed health and safety guidelines to maintain a safe working environment.
  • Followed health and hygiene standards when handling food and cleaning restaurants.

Waitress assistant

Mugie Ranch Limited
08.2010 - 09.2011
  • Making the customer comfortable
  • Giving report to the management
  • Sales and promotion of beverage
  • Plan and prepare the menu of the day/ week
  • Ensuring correct standard recipe is used as production
  • Ensuring personal hygiene is maintained
  • Stocking the bar with assortment of glass, garnish and accompaniment
  • Assisted waitstaff in delivering food and beverages to patrons efficiently, ensuring timely service during peak hours.
  • Monitored dining area for cleanliness and organization, promptly addressing any issues to maintain a welcoming environment for guests.
  • Handled customer inquiries and concerns with professionalism, contributing to a positive dining experience and repeat business.
  • Worked closely with kitchen staff members to understand dietary needs of specific clients.
  • Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
  • Assisted head waitress with large party coordination, aiding in smooth function.
  • Assisted in food preparation, ensuring prompt service during busy times.
  • Ensured customer satisfaction by addressing queries and complaints promptly.

Chef assistant trainee

Safari Park -Kenya
05.2009 - 06.2010
  • Stocking the bar with assortment of glass, garnish and accompaniment
  • Sales and promotion of beverage
  • Plan and prepare the menu of the day/ week
  • Ensuring personal hygiene is maintained
  • Assisted head chef in preparing and presenting high-quality dishes in fast-paced kitchen environment.
  • Collaborated with kitchen team to streamline workflows, resulting in improved service times during peak hours.
  • Prepared ingredients for daily menus, ensuring freshness and quality while adhering to standardized recipes and portion control guidelines.
  • Maintained cleanliness of kitchen equipment and workstations, contributing to a safe and organized cooking environment for all staff members.
  • Provided support in catering events ensuring timely delivery of meals.
  • Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
  • Adapted quickly during busy periods to maintain service speed.
  • Cleaned and organised kitchen workstations to maintain smooth operations and minimise delays.
  • Facilitated smooth running of the kitchen by assisting with all areas of food production.
  • Delivered high-quality dishes to maintain restaurant reputation.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Assisted in meal preparation, ensured consistency of dishes.
  • Carried out daily food prep, reduced waste and cost.

Management Trainee

United Kenya Club
09.2008 - 03.2009
  • Food & Beverage Production
  • Food & Beverage Service
  • Store & Control Procurement

Attachment Trainee

Ngulia safari lodge
06.2007 - 09.2007
  • Food & Beverage Production
  • Food & Beverage Service
  • Store & Control Procurement

Education

Diploma - Catering management and hospitality

KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2006 - 01.2008

Certificate - food & Beverage Service, food & Beverage Production

KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2004 - 01.2005

KCSE - undefined

Magumoni Girls High School
01.1999 - 01.2002

Skills

  • Excellent written communication skills
  • Excellent verbal communication skills
  • Client interest safeguarding
  • Professional image maintenance
  • Professional knowledge improvement
  • Confidentiality maintenance
  • Planning and organizing
  • Primary health care promotion
  • Proficient in Microsoft Office applications
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Personal Information

P.O.BOX 14464-00100, Nairobi, Nairobi, 00100

Personal Information

  • Date of birth: 04/30/83
  • Marital status: Married

Timeline

Head of Catering Department

Jocham Hospital
04.2019 - 03.2023

Catering attendant

The Mater Hospital
09.2012 - 02.2019

Catering attendant

Nas Cuisine - The Mater Hospital
09.2012 - 02.2017

Waitress assistant

Mugie Ranch Limited
08.2010 - 09.2011

Chef assistant trainee

Safari Park -Kenya
05.2009 - 06.2010

Management Trainee

United Kenya Club
09.2008 - 03.2009

Attachment Trainee

Ngulia safari lodge
06.2007 - 09.2007

Diploma - Catering management and hospitality

KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2006 - 01.2008

Certificate - food & Beverage Service, food & Beverage Production

KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2004 - 01.2005

KCSE - undefined

Magumoni Girls High School
01.1999 - 01.2002
DORIS KAGWIRIA KAMENJU