DORIS KAGWIRIA KAMENJU
Nairobi
Summary
To be part of a dynamic, result oriented team working towards excellence and customer satisfaction. To gain practical experience and exposure that will enable me excel and facilitate in the hospitality field
Hard-working supervisor with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Head of Catering Department
Jocham Hospital
04.2019 - 03.2023
- Keeping to budgets and maintaining financial and administrative records.
- Ordering supplies
- Hiring, training, supervising and motivating permanent and temporary staff
- Organizing staff rotas
- Meeting clients for service level agreement feedback
- Ensuring that health and safety regulations are strictly observed, recorded and archived
- Monitoring the quality of the product and service provided
- Monitored and updated stock levels and inventory databases.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Applied positive customer service approach to increase satisfaction levels.
- Carried out day-to-day duties accurately and efficiently.
Catering attendant
The Mater Hospital
09.2012 - 02.2019
- Prepare beverages as requested by the patients
- Plan and prepare the menu of the day/ week
- Serving patients meal promptly
- Giving report to the management
- Ensuring correct standard recipe is used as production
- Ensuring personal/ kitchenette hygiene is maintained
- Set up and maintained food service areas for events, ensuring cleanliness and adherence to health regulations.
- Assisted with menu planning and preparation, coordinating with kitchen staff to meet dietary restrictions and preferences.
- Trained new staff on service protocols, equipment use, and safety standards to enhance team efficiency and performance.
- Collaborated with event planners to create tailored catering experiences that aligned with client expectations and budgets.
- Managed inventory levels of catering supplies, placing orders as needed to ensure uninterrupted service during high-demand events.
- Facilitated smooth running of events, regularly loading counters to ensure sufficient supplies throughout service period.
- Maintained a safe environment for staff and guests, adhering to safety and sanitation regulations across all tasks.
- Took customer orders accurately to avoid errors.
- Assisted with special events catering for smooth operations.
- Served beverages to customers whilst providing friendly interaction.
- Cleaned utensils, equipment and work areas by following strict hygiene standards.
- Maintained cleanliness of the kitchen and dining areas by performing regular cleaning tasks.
- Ensured customer satisfaction with prompt and courteous service.
- Followed health and safety guidelines to maintain a safe working environment.
- Loaded trays onto trolleys for efficient food distribution.
- Cleaned back-of-house stations, crockery and cutlery to support catering service.
- Followed health and hygiene standards when handling food and cleaning hospital.
- Advised on food and drink choices based on customer preferences.
Catering attendant
Nas Cuisine - The Mater Hospital
09.2012 - 02.2017
- Prepare beverages as requested by the patients
- Plan and prepare the menu of the day/ week
- Serving patients meal promptly
- Giving report to the management
- Ensuring correct standard recipe is used as production
- Ensuring personal/ kitchenette hygiene is maintained
- Set up and maintained food service areas for events, ensuring cleanliness and adherence to health regulations.
- Assisted with menu planning and preparation, coordinating with kitchen staff to meet dietary restrictions and preferences.
- Monitored food safety practices, conducting regular checks on food temperatures and storage conditions to prevent contamination.
- Took customer orders accurately to avoid errors.
- Assisted with special events catering for smooth operations.
- Served meals to customers, ensuring their dietary requirements were met.
- Cleaned utensils, equipment and work areas by following strict hygiene standards.
- Worked in coordination with other team members to deliver excellent customer service.
- Followed health and safety guidelines to maintain a safe working environment.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Waitress assistant
Mugie Ranch Limited
08.2010 - 09.2011
- Making the customer comfortable
- Giving report to the management
- Sales and promotion of beverage
- Plan and prepare the menu of the day/ week
- Ensuring correct standard recipe is used as production
- Ensuring personal hygiene is maintained
- Stocking the bar with assortment of glass, garnish and accompaniment
- Assisted waitstaff in delivering food and beverages to patrons efficiently, ensuring timely service during peak hours.
- Monitored dining area for cleanliness and organization, promptly addressing any issues to maintain a welcoming environment for guests.
- Handled customer inquiries and concerns with professionalism, contributing to a positive dining experience and repeat business.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Assisted in food preparation, ensuring prompt service during busy times.
- Ensured customer satisfaction by addressing queries and complaints promptly.
Chef assistant trainee
Safari Park -Kenya
05.2009 - 06.2010
- Stocking the bar with assortment of glass, garnish and accompaniment
- Sales and promotion of beverage
- Plan and prepare the menu of the day/ week
- Ensuring personal hygiene is maintained
- Assisted head chef in preparing and presenting high-quality dishes in fast-paced kitchen environment.
- Collaborated with kitchen team to streamline workflows, resulting in improved service times during peak hours.
- Prepared ingredients for daily menus, ensuring freshness and quality while adhering to standardized recipes and portion control guidelines.
- Maintained cleanliness of kitchen equipment and workstations, contributing to a safe and organized cooking environment for all staff members.
- Provided support in catering events ensuring timely delivery of meals.
- Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
- Adapted quickly during busy periods to maintain service speed.
- Cleaned and organised kitchen workstations to maintain smooth operations and minimise delays.
- Facilitated smooth running of the kitchen by assisting with all areas of food production.
- Delivered high-quality dishes to maintain restaurant reputation.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Assisted in meal preparation, ensured consistency of dishes.
- Carried out daily food prep, reduced waste and cost.
Management Trainee
United Kenya Club
09.2008 - 03.2009
- Food & Beverage Production
- Food & Beverage Service
- Store & Control Procurement
Attachment Trainee
Ngulia safari lodge
06.2007 - 09.2007
- Food & Beverage Production
- Food & Beverage Service
- Store & Control Procurement
Education
Diploma - Catering management and hospitality
KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2006 - 01.2008
Certificate - food & Beverage Service, food & Beverage Production
KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2004 - 01.2005
KCSE - undefined
Magumoni Girls High School
01.1999 - 01.2002
Skills
- Excellent written communication skills
- Excellent verbal communication skills
- Client interest safeguarding
- Professional image maintenance
- Professional knowledge improvement
- Confidentiality maintenance
- Planning and organizing
- Primary health care promotion
- Proficient in Microsoft Office applications
Budget management
Menu planning
Quality control orientation
Building customer relationships
Nutrition understanding
Calm under pressure
Food Hygiene trained
Staff management
Dietary restrictions familiarity
Knowledge of dietary restrictions
Staff rostering
HACCP certification
Staff supervision
Customer Service
Staff motivation
Team Leadership
Purchasing and procurement
Personal Information
P.O.BOX 14464-00100, Nairobi, Nairobi, 00100
Personal Information
- Date of birth: 04/30/83
- Marital status: Married
Timeline
Head of Catering Department
Jocham Hospital
04.2019 - 03.2023
Catering attendant
The Mater Hospital
09.2012 - 02.2019
Catering attendant
Nas Cuisine - The Mater Hospital
09.2012 - 02.2017
Waitress assistant
Mugie Ranch Limited
08.2010 - 09.2011
Chef assistant trainee
Safari Park -Kenya
05.2009 - 06.2010
Management Trainee
United Kenya Club
09.2008 - 03.2009
Attachment Trainee
Ngulia safari lodge
06.2007 - 09.2007
Diploma - Catering management and hospitality
KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2006 - 01.2008
Certificate - food & Beverage Service, food & Beverage Production
KENYA POLYTECHNIC UNIVERSITY COLLEGE
01.2004 - 01.2005
KCSE - undefined
Magumoni Girls High School
01.1999 - 01.2002