Summary
Overview
Work History
Education
Skills
Clients Agents Based
Certification
Objective
Destinations Travelled Too
Timeline
Hi, I’m

Dorian Reynolds

Southern & East Africa Specialist
Cape Town
Dorian Reynolds

Summary

With almost ten years of experience in the travel industry, my diverse background has molded me into a versatile consultant. I consistently pursue opportunities to broaden my knowledge and adapt to new systems, enabling me to learn rapidly. A collaborative team player, I am always ready to contribute and seek assistance whenever necessary.

Overview

9
years of professional experience
5
years of post-secondary education
5
Certifications

Work History

Terra Nova Tours
Cape Town

Senior Groups Consultant
12.2024 - Current

Job overview

  • Quote & operate Adhoc Groups, operate tour series as well.
  • Oversee the entire process from booking confirmation, to execution of Group Travel programs, invoicing, and on-the-ground support.
  • Handle multiple series programs simultaneously, ensuring a consistent level of service, quality, and attention to detail.
    - Address any unexpected issues during the travel experience immediately, ensuring a seamless experience for clients and guides.
  • Work closely with other departments such as Product, and Finance to ensure smooth operations and communication.
  • Provide mentorship and guidance to Junior Consultants, sharing knowledge and best practices to drive team success.
  • Maintain accurate records of bookings, feedback, and program performance for continuous improvement.
  • AH Duty - handling with emergency situations that occurs on tours.

Asilia Africa

East Africa Specialist
06.2022 - 11.2024

Job overview

  • Quote and call direct leads to achieve monthly and annual sales targets in US dollars.
  • Provide quotes to direct clients, selling packages inclusive of all transfers, accommodations, and local scheduled flights, with international flights to be booked separately.
  • Organize Hubspot Pipeline to manage inquiries and close deals.
  • Send confirmation within 4 working days of receiving deposit, and final documents within 1 month of travel.
  • Chase final balance payments prior to 60 days before travel. Ensure accuracy and attention to detail in each booking.
  • Deliver quality customer service by providing clear, accurate, and guest-specific information throughout the enquiry, booking, and travel process.
  • Maintain punctuality and professionalism, adhering to a smart-casual dress code for all guest-facing calls and interactions.
  • Monitor Guest Revu questionnaire service scores to assess the quality of planning, expertise, and service, as rated by guests.
  • Followed all company policies and procedures to deliver quality work.

Albatros Travel

FIT Consultant & Reservations
06.2019 - 05.2022

Job overview

  • Assessing clients' preferences and needs to recommend appropriate travel packages.
  • Conducting thorough research on various travel destinations.
  • Keeping abreast of travel industry trends and pricing.
  • Promoting and offering travel deals to clients.
  • Participating in industry webinars, conferences, and events.
  • Booking tickets, accommodations, and transportation for clients.
  • Addressing client inquiries about destinations and accommodations.
  • Accommodating specific client requests and fostering client and supplier relationships.
  • Managing travel arrangements from inception to completion, including quoting, booking flights, accommodations, and transportation, as well as invoicing and payment processing.
  • Utilizing promotional techniques and preparing promotional materials to market tour packages.
  • Handling unexpected issues and complaints, and determining eligibility for refunds.
  • Handling unexpected issues and complaints, and determining eligibility for refunds.
  • Negotiating with suppliers to secure favorable rates for bookings.
  • Providing customer support throughout the travel process, including after-hours duty.

Springbok Atlas Tours & Safaris

Groups Consultant
12.2015 - 05.2019

Job overview

  • Organizing Travel: This includes planning every aspect of the trip, from booking flights and accommodations to arranging transportation and meals. - Quoting and Booking: Tourplan generates quotes for customers based on their preferences and requirements.
  • Once they approve the quote, you proceed to book flights, accommodations, and transportation accordingly.
  • Securing Group Allocations: You ensure that group bookings have enough space reserved in accommodations, with guides, on flights, and for transportation.
  • Negotiating Rates: You negotiate with vendors to secure favorable rates for tour series, ensuring that customers get the best value for their money.
  • Customer Service: You handle any complaints or issues that arise before, during, or after the trip, including processing refunds when necessary.
  • Preparing Documentation: You create and distribute all necessary documents for travelers, including welcome letters, detailed itineraries, and expense sheets.
  • Briefing Guides: You provide guides with comprehensive information about each tour, including the itinerary, customer preferences, and any special requirements.
  • Processing Payments: You handle invoicing for bookings and process payments, including managing online payments securely.

Education

College of Cape Town

National Certificate, General Travel, Tourism Destinations, Travel Agency Operations, Business Skills, Galileo, Fares & Ticketing
01.2011 - 12.2011

Cape Peninsula University of Technology

National Diploma, Tourism Management, Tourism Management, Travel & Tourism Practice, Events Management, Marketing for Tourism & Amadues
01.2012 - 12.2015

Skills

Proficient in Microsoft Word, Excel, and PowerPoint Experienced with travel industry software such as Travelogic, Tourplan, and WETU for itinerary planning, booking management, and client communication

Clients Agents Based

  • Spingbok Atlas Tours & Safaris: Canada, USA (Adhoc & Tour Series Groups)
  • Albatros Travel: UK, Japan (Adhoc Groups) India, Czech Republic, USA
  • Asilia Africa: Canada, USA & UK Markets but I also have experience with other markets as we get leads from all over the world.

Certification

2011: Certificate - General Travel

Objective

Complete business management course, Sales Manager with my own team

Destinations Travelled Too

  • Southern Africa (incl. Namibia, Zimbabwe & Zambia)
  • Tanzania (incl. Arusha, Tarangire, Ngorongoro Conservation Area, Central & Northern Serengeti & Rubondo Island
  • Thailand

Timeline

Senior Groups Consultant

Terra Nova Tours
12.2024 - Current

East Africa Specialist

Asilia Africa
06.2022 - 11.2024

FIT Consultant & Reservations

Albatros Travel
06.2019 - 05.2022

Groups Consultant

Springbok Atlas Tours & Safaris
12.2015 - 05.2019

Cape Peninsula University of Technology

National Diploma, Tourism Management, Tourism Management, Travel & Tourism Practice, Events Management, Marketing for Tourism & Amadues
01.2012 - 12.2015

College of Cape Town

National Certificate, General Travel, Tourism Destinations, Travel Agency Operations, Business Skills, Galileo, Fares & Ticketing
01.2011 - 12.2011

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Dorian ReynoldsSouthern & East Africa Specialist