Dorian Micheals
Base Manager
Plettenberg Bay
Summary
Proven leader in operations management and team collaboration, with a track record of enhancing efficiency and safety at CemAir. Skilled in implementing procedures that improve service delivery and workforce planning, achieving significant operational improvements.
Overview
7
7
years of professional experience
Work History
Base Manager
Cemair
05.2023 - Current
- Maintained strict adherence to regulatory guidelines and safety protocols, minimizing incidents or violations within the facility.
- Optimized scheduling processes to maximize staff utilization while maintaining compliance with labor laws and regulations.
- Enhanced operational efficiency by implementing new policies and procedures for base management.
- Managed inventory control systems to ensure accurate tracking and adequate supply levels for mission-critical resources.
- Streamlined communication channels for improved cross-departmental collaboration and decision making.
- Conducted regular risk assessments to proactively identify potential issues, employing mitigation strategies as needed.
- Implemented quality control measures to maintain high standards of service delivery across various departments.
- Collaborated with senior leadership on strategic planning efforts, aligning base operations with wider organizational objectives.
- Promoted team building initiatives to foster an positive work culture, boosting employee morale and retention rates.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated with external agencies for logistical support, enhancing overall base capabilities.
- Cultivated relationships with local community stakeholders, promoting goodwill and cooperation between the base and surrounding areas.
- Oversaw facility maintenance, ensuring an safe and efficient work environment for all personnel.
Duty Manager
Cemair
04.2020 - 05.2023
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Developed and implemented new procedures and policies to improve operational productivity.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Assistannt To Base Manager
Cemair
08.2017 - 04.2021
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
Goerge High School
George 04.2001 -
Skills
Operations Management
Health and safety
Scheduling Coordination
Workforce Planning
Procedure Implementation
Customer Service
Customer Service Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 24 staff members.
- Contributed to the growth of the Cemair Cape Town Base through effectively helping with operations and planning.
Additional Information
I have completed the below Aviation certifications:
Airside Induction Training
Dangerous Goods Category 9
Passenger Safety Training
Human Factors Training
1 St Aid level 3
Lifeguard award
Basic computer literacy
Code 10 drivers licence
Skippers licence
BLS
Timeline
Base Manager
Cemair
05.2023 - Current
Duty Manager
Cemair
04.2020 - 05.2023
Assistannt To Base Manager
Cemair
08.2017 - 04.2021
High School Diploma -
Goerge High School
04.2001 -
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