Dorian Croukamp
Cape Town
Summary
Driven by a proven track record in customer engagement and sales management, I excel in leveraging relationship-building and negotiation skills to exceed sales targets. At MAKRO, I significantly enhanced customer satisfaction and sales through personalized service, contributing to a supportive team environment. My experience also includes technical proficiency in plumbing, demonstrating versatility and a commitment to excellence.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Salesperson
MAKRO
SOUTH AFRICA
04.2010 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Improved customer service and telecommunication skills to build lasting relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
SALES PERSON
WOOLWORTHS
Cape Town, South Africa
08.2008 - 03.2010
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Improved customer service and telecommunication skills to build lasting relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed relationships with clients for increased loyalty and repeat business.
Assistant Plumber
FW LOUW PLUMBING
Cape Town, South Africa
09.2005 - 03.2007
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Organized and moved materials from truck to job site to support project requirements.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Assisted in the installation of water heaters
Education
High School Diploma -
Wynberg Senior High School
Cape Town 04.2001 -
Skills
Customer Engagement
Cross-selling products and services
Account Management
Customer care
Relationship Building
Sales management
Negotiation
Certification
Basic plumbing ,micro MBA
Timeline
Salesperson
MAKRO
04.2010 - Current
SALES PERSON
WOOLWORTHS
08.2008 - 03.2010
Assistant Plumber
FW LOUW PLUMBING
09.2005 - 03.2007
High School Diploma -
Wynberg Senior High School
04.2001 -