Doreen Eseza Averina Saka
Louis Trichardt,LP
Summary
Motivated Clinical Manager with extensive experience and knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
23
23
years of professional experience
Work History
Grade 3 MO/Clinical Manager
Nkhensani Hospital and Donald Fraser Hospital
06.2018 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Developed and adjusted work schedules for clinical staff.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Managed 28 employees with various personalities and from different cultural backgrounds in the large district hospitals.
- Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Created work schedules for 30 employees for over time work.
- Followed informed consent processes and maintained records.
- Collected, evaluated, and modeled collected data.
NHI GP
Foundation for Professional Development (FPD)
01.2015 - 03.2018
- Collaborated with specialists for comprehensive patient care, resulting in improved health outcomes.
- Conducted physical examinations and diagnostic tests to accurately diagnose patients'' medical conditions.
- Served as a mentor nursing staff and residents, providing guidance on best practices in patient care and clinical decisionmaking.
- Developed treatment plans tailored to individual patients'' needs, considering their medical history, personal preferences, and financial constraints.
- Maintained detailed and accurate health records for efficient information retrieval and communication among healthcare providers.
- Coordinated with multidisciplinary healthcare teams to develop integrated care strategies for complex cases involving multiple medical issues or comorbidities.
- Provided ongoing support to patients with chronic illnesses by monitoring their progress and adjusting treatment plans as necessary.
- Promoted a culture of patient-centered care within the clinics, resulting in increased patient loyalty and referrals from satisfied clients.
- Reduced hospital readmission rates by implementing effective preventive care measures and treatment plans.
- Enhanced clinic efficiency by streamlining appointment scheduling and follow-up processes.
- Participated in continuing education programs to stay current on the latest advancements in medical knowledge and technology.
- Educated patients on disease prevention and healthy lifestyle choices, contributing to overall community wellbeing.
- Improved patient satisfaction by providing thorough and compassionate care during consultations.
- Engaged with other professionals to impart knowledge and discuss best treatment courses.
- Evaluated patient histories, complaints, and current symptoms.
- Diagnosed and treated patients suffering from chronic conditions.
- Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
- Participated in patient education sessions among targeted populations with prevalent health risk factors.
- Referred patients to medical specialists for other needed interventions.
- Collected, recorded and maintained patient information, medical history and examination results.
- Met with more than 25 patients each day in dynamic settings.
- supervised junior doctors and subordinate staff in patient care.
General Practitioner
Own Practice
01.2008 - 01.2015
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
- Stayed current on medical advancements through continuous professional development opportunities such as workshops, conferences, and online courses.
- Managed chronic conditions effectively by creating tailored long-term care plans for individual patients.
- Focused on early detection of potential health issues through routine screenings and assessments, resulting in timely interventions when needed.
- Consulted with patients about special needs, cares and concerns throughout treatments.
- Promoted preventive healthcare measures through regular check-ups, immunization programs, and patient education on healthy lifestyle choices.
- Developed personalized treatment plans for patients, ensuring optimal health outcomes.
- Educated patients on treatment options for various illnesses, collaborating with specialists to provide thorough education.
- Kept detailed records of medical conditions and histories to provide best-in-class and individualized care.
- Conducted thorough physical examinations for accurate diagnoses, leading to better treatment options for patients.
- Increased clinic revenue by building a strong rapport with patients and encouraging referrals within the community.
- Upheld a professional demeanor during patient interactions, fostering trust and confidence in the quality of care provided.
- Referred patients to medical specialists for consultant services when necessary for patient's well-being
- Determined medication and dosage schedule given patient's vitals, condition and allergies.
- Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Disability Assessment
MedVacancies
09.2004 - 12.2013
- Provided professional, medical and related services to Disability Grant applicants.
- Increased accuracy of assessments by utilizing evidence-based tools and methodologies during investigations.
- Coordinated with external consultants to conduct assessments on disability grant applicants.
- Engaged with multidisciplinary teams to accurately make assessments of clients.
Resident Medical Officer (RMO)
St Saviours Hospital
01.2004 - 12.2004
- Educated patients about procedures, conditions and medications.
- Maintained medical records accurately, ensuring proper documentation for future reference and continuity of care.
- Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
- Provided routine and emergency medical care to patients.
- Enhanced patient satisfaction with efficient and empathetic communication during consultations.
- Developed trusting relationships with patients by listening attentively to their concerns and addressing them promptly.
- Conducted thorough physical examinations to identify underlying health issues or concerns that may require further investigation.
- Provided on-call support for urgent situations, addressing emergencies promptly and skillfully.
- The day-to-day assessment and management of patients fell under my purview as was the maintenance of high-level communication with patients and their families
- I provided ongoing patient care ensuring that standards within the hospital were met
- Educated patients on preventative measures, fostering a culture of health promotion within the community.
- Wrote and updated patient prescriptions.
Senior Medical Officer
Lifecare Matikwana Hospital
01.2003 - 12.2003
- Provided primary medical are including diagnosis and management of acute and chronic conditions
- Played a critical role in early detection and timely intervention for conditions such as tuberculosis and HIV/AIDS
- Participated in health education and promotion programs and patient advocacy and community engagement.
- Established strong relationships with referring physicians, facilitating seamless coordination of patient care across multiple specialties.
- Optimized emergency department operations by analyzing data trends and implementing process improvements.
- Improved patient care quality by implementing evidence-based medical practices and protocols.
- Monitored patient progress and adjusted treatments accordingly.
- Completed patient referrals to other medical specialists.
- Interpreted diagnostic test results for deviations from normal.
- Confirmed consistent and accurate medical recordkeeping practices.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-operative assessments.
- Provided basic surgical and anaesthetic care to patients in theatre.
Community Service Medical Officer
Department Of Health Mphumalanga Province
01.2002 - 12.2002
- Diagnosed and treated or referred patients to community resources.
- Evaluated patients for effective triage and treatment.
- Collaborated with multidisciplinary teams to provide comprehensive healthcare services.
- Maintained up-to-date medical knowledge through continuous professional development activities and training sessions.
- Conducted timely medical assessments, ensuring accurate diagnoses and treatment plans.
- Treated patients with acute and chronic health problems.
- Enhanced patient care by implementing efficient medical practices and protocols.
- Managed the maternity unit and implemented protocols and procedures.
- Facilitated referrals to specialized healthcare providers when necessary.
- Maintained accurate documentation of patient visits, diagnoses, treatment plans, and follow-up appointments.
- Monitored patient progress and adjusted treatments accordingly.
- Interpreted diagnostic test results for deviations from normal.
- Confirmed consistent and accurate medical recordkeeping practices.
Internship
Department Of Health Eastern Cape Province
01.2001 - 12.2001
- Gained valuable experience working within the surgical obstetrics & gynaecological, and paediatric sections, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in emergency medicine care of patients.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Collaborated with senior management on new initiatives to build confidence.
Education
Master of Science - Public Health
University of Johannesburg
Johannesburg06.2024
MBA - Business Administration
University of Suffolk
United Kingdom10.2023
MB CHB - Medicine & Surgery - Medicine And Surgery
University of Cape Town, South Africa
Cape Town South Africa12.2000
Skills
- Ethics and Compliance
- Patient Care
- Direct Patient Care
- Patient Safety
- Clinic Administration
- Public health knowledge
- Quality Improvement
- Differential diagnosis
- Surgical Skills
- Epidemiology Understanding
- Strategic Planning
- Regulatory knowledge
- Patient Relations
- Clinical Instruction
- Healthcare administration
- Patient relationship management
- Patient Health Education
- Diagnostic Testing
- Medical Diagnosis
- Clinical Supervision
- Clinical Governance
- Critical Care Knowledge
- Insurance Billing
- Critical Care
- Staff Development
- Mental health care
- Chronic Disease Management
- Obstetrics and gynecology
- Decision-Making
- Critical Thinking
- Training and mentoring
- Patient education and counseling
- Medication Dispensing
- CPR/AED
- Clinical Staff Management
- Quality Control
- Patient Advocacy
- Employee Performance Evaluations
- Multidisciplinary team collaboration
- Staff Supervision
- Employee Work Scheduling
Accomplishments
- Participated in the implementation of the CCMDD program in Vhembe district Limpopo Province as one of the key contributors.
- Supervised team of 28 staff members.
Key Highlights
- National Health Insurance Pilot Project: I actively contributed to this transformative initiative, implementing efficient systems and procedures at the primary healthcare level. My role included mentoring nursing staff and ensuring quality care delivery.
- Clinical Management: Currently serving as a Clinical Manager at a district hospital, I provide vital support to junior staff. My responsibilities encompass supervision, human resource allocation, service optimization, and continuous professional development.
Professional Experience
- Proficient in accident and emergency medicine, maintaining up-to-date CME activities.
- Skilled in patient care across various healthcare settings.
- Expertise in practice management, financial administration, and infection control.
- Strong leadership, communication, and teaching abilities.
- Passionate about human resource development of medical staff
- Experienced in patient management through practice and treatment protocols.
- Experienced in providing cost-effective medical care with due regard for ethical considerations
Mobility
Full driving license
I D
7010102515089
Coursework
- HIV/AIDS Management Course for Healthcare Professionals
- Human Rights & Ethics in The Healthcare Environment
- Management of NCDs in the Primary Healthcare Setting
- Short Course in Fertility
- Clinical Management of Diabetes
- Short course in Hypothyroidism
- Short Course in Mental Health
- Short Course in Sexually Transmitted Infections
- Clinical Management of Asthma
- Fraud Risk Management for Medical Doctors
- Ethics in the Healthcare Environment
- Clinical Management of Hypertension
Personal Information
Date of Birth: 10/10/1970
References
- Dr. S. Matukane, Clinical Manager, Nkhensani Hospital, 015 811 7300
- Dr. Maud August, 0725634960
- Mrs. Ferriera, MEDVACANCIES, 021 851 8687
- Rachel Netshishivhe, 0820830989, NHI GP Co-ordinator
- Nkhensani Nkuna, FPD Vhembe District Area Manager, 0799758672
- Dr. Khavhatondwi, Clinical Manager, Donald Fraser Hospital, 015 963 1778
- Dr. Ramagoma, CEO, Donal Fraser Hospital, 015 963 9200
Timeline
Grade 3 MO/Clinical Manager
Nkhensani Hospital and Donald Fraser Hospital
06.2018 - Current
NHI GP
Foundation for Professional Development (FPD)
01.2015 - 03.2018
General Practitioner
Own Practice
01.2008 - 01.2015
Disability Assessment
MedVacancies
09.2004 - 12.2013
Resident Medical Officer (RMO)
St Saviours Hospital
01.2004 - 12.2004
Senior Medical Officer
Lifecare Matikwana Hospital
01.2003 - 12.2003
Community Service Medical Officer
Department Of Health Mphumalanga Province
01.2002 - 12.2002
Internship
Department Of Health Eastern Cape Province
01.2001 - 12.2001
Master of Science - Public Health
University of Johannesburg
MBA - Business Administration
University of Suffolk
MB CHB - Medicine & Surgery - Medicine And Surgery
University of Cape Town, South Africa
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