Doreen Tshirufu
Administrator
Northam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Project Administration Officer
ESKOM
Thabazimbi
04.2021 - 06.2022
- Maintaining electronic and/or hard copy filing system
- Opening, sorting and distributing mail to various professionals in the office
- Assisting in resolving problems
- Scheduling meetings
- Coordinating project activities
- Collating contracts, timesheets and reports
- Drafting presentations and formatting documents
- Supporting senior team members with administrative functions
- Facilitating project communications
- Running errands to post office, office supply store, etc
- Answering phone calls and taking messages
- Preparing and editing documents like letters, reports, memos, and emails
- Scheduling and coordinating meetings, appointments, and travel arrangements for other professionals
- Taking dictation and maintaining store of office supplies.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Workshop Administrator
Tshirufu Empire Pty
Northam
04.2018 - 04.2019
- Providing administrative and clerical support (mailing, scanning, faxing, copying, filing)
- Strictly adhering to office policies and procedures, especially regarding confidentiality
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-to-day duties accurately and efficiently.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used coordination and planning skills to achieve results according to schedule.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Onboarded new temps by entering employee information into systems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Exceeded goals through effective task prioritization and great work ethic.
Service Consultant
Capitec Bank
Northam
03.2017 - 12.2017
- Wrote service orders and updated schedules.
- Discussed options with clients and determined appropriate plans.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Provided information about service procedures and expected timelines.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Human Resources and Payroll administrator
Agri Lime
Rustenburg
08.2016 - 02.2017
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- Submitted reports on payroll activities.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Processed payroll garnishments such as tax liens and child support.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Pastel and VIP.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Payroll Administrator
Seanda Healthcare
Pretoria
05.2013 - 05.2015
- Gathering and tracking time records of employees and calculate hours worked in order to make accurate payments Ensuring the payment of employees – weekly, biweekly or monthly
- Acting as a receptionist to the payroll department by answering all questions relating to employees’ payments
- Maintaining records of regular deductions from employees’ payments such as deductions on health care and other deductions like Pay As You Earn (PAYE)
- Coordinating efforts between the payroll department and other departments such as the human resources and budget in order to ensure accurate employee data
- Handling and monitoring the use of the electronic timekeeping system
- Maintaining employees’ records; including the correct entry of changes in employee’s status
- Ensuring maximum compliance with local, state, and federal laws and regulations
- Ensuring prompt update of all software for accurate payroll processing and administration
- Preparing and applying accounting standard to all financial matters
- Ensuring the proper filing of tax and voluntary deduction reports
- Ensuring the updating of the organization’s payroll procedures
- Ensures the submission of payroll reports and sheets for timely processing of staff salary
- Submitted reports on payroll activities.
- Processed payroll garnishments such as tax liens and child support.
- Led payroll production for 4 locations.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Managed payroll data entry and processing for 800 employees to comply with predetermined company guidelines.
Sales Consultant
MTN
Rustenburg
09.2012 - 04.2013
- Created detailed sales presentations to communicate product features and market data.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Checked client organization and agreements with company priorities through automating content management systems.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Responded to telephone and in-person requests for information.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maximized customer retention by resolving issues quickly.
- Provided sales and customer service assistance to walk-in traffic
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Oversaw daily outbound calls to identify services that address primary needs.
Sales Consultant
SPITZ
Rustenburg
04.2012 - 09.2012
- Created detailed sales presentations to communicate product features and market data.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Responded to telephone and in-person requests for information.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maximized customer retention by resolving issues quickly.
Receiving Clerk
Tlhago Boswa Earthmoving
Swartklip
02.2010 - 11.2010
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Worked with inventory managers and unloaders to plan deliveries.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Education
High School Diploma -
HF Tlou High School
Rustenburg 01.2005 - 12.2007
No Degree - Commerce
Damelin College
Rustenburg 04.2001 -
No Degree - Banking And Financial Support Services
Cornerstone Performance Solutions
Online 04.2001 -
No Degree - Fundamentals of Human Resources
Alison
Online 04.2001 -
Skills
Administration
undefinedTimeline
Project Administration Officer
ESKOM
04.2021 - 06.2022
Workshop Administrator
Tshirufu Empire Pty
04.2018 - 04.2019
Service Consultant
Capitec Bank
03.2017 - 12.2017
Human Resources and Payroll administrator
Agri Lime
08.2016 - 02.2017
Payroll Administrator
Seanda Healthcare
05.2013 - 05.2015
Sales Consultant
MTN
09.2012 - 04.2013
Sales Consultant
SPITZ
04.2012 - 09.2012
Receiving Clerk
Tlhago Boswa Earthmoving
02.2010 - 11.2010
High School Diploma -
HF Tlou High School
01.2005 - 12.2007
No Degree - Commerce
Damelin College
04.2001 -
No Degree - Banking And Financial Support Services
Cornerstone Performance Solutions
04.2001 -
No Degree - Fundamentals of Human Resources
Alison
04.2001 -
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