Doreen Tshirufu
Administrator
Northam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Project Administration Officer
ESKOM
Thabazimbi
04.2021 - 06.2022
- Maintaining electronic and/or hard copy filing system
- Opening, sorting and distributing mail to various professionals in the office
- Assisting in resolving problems
- Scheduling meetings
- Coordinating project activities
- Collating contracts, timesheets and reports
- Drafting presentations and formatting documents
- Supporting senior team members with administrative functions
- Facilitating project communications
- Running errands to post office, office supply store, etc
- Answering phone calls and taking messages
- Preparing and editing documents like letters, reports, memos, and emails
- Scheduling and coordinating meetings, appointments, and travel arrangements for other professionals
- Taking dictation and maintaining store of office supplies.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Workshop Administrator
Tshirufu Empire Pty
Northam
04.2018 - 04.2019
- Providing administrative and clerical support (mailing, scanning, faxing, copying, filing)
- Strictly adhering to office policies and procedures, especially regarding confidentiality
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-to-day duties accurately and efficiently.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used coordination and planning skills to achieve results according to schedule.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Onboarded new temps by entering employee information into systems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Exceeded goals through effective task prioritization and great work ethic.
Service Consultant
Capitec Bank
Northam
03.2017 - 12.2017
- Wrote service orders and updated schedules.
- Discussed options with clients and determined appropriate plans.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Provided information about service procedures and expected timelines.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Human Resources and Payroll administrator
Agri Lime
Rustenburg
08.2016 - 02.2017
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- Submitted reports on payroll activities.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Processed payroll garnishments such as tax liens and child support.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Pastel and VIP.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Payroll Administrator
Seanda Healthcare
Pretoria
05.2013 - 05.2015
- Gathering and tracking time records of employees and calculate hours worked in order to make accurate payments Ensuring the payment of employees – weekly, biweekly or monthly
- Acting as a receptionist to the payroll department by answering all questions relating to employees’ payments
- Maintaining records of regular deductions from employees’ payments such as deductions on health care and other deductions like Pay As You Earn (PAYE)
- Coordinating efforts between the payroll department and other departments such as the human resources and budget in order to ensure accurate employee data
- Handling and monitoring the use of the electronic timekeeping system
- Maintaining employees’ records; including the correct entry of changes in employee’s status
- Ensuring maximum compliance with local, state, and federal laws and regulations
- Ensuring prompt update of all software for accurate payroll processing and administration
- Preparing and applying accounting standard to all financial matters
- Ensuring the proper filing of tax and voluntary deduction reports
- Ensuring the updating of the organization’s payroll procedures
- Ensures the submission of payroll reports and sheets for timely processing of staff salary
- Submitted reports on payroll activities.
- Processed payroll garnishments such as tax liens and child support.
- Led payroll production for 4 locations.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Managed payroll data entry and processing for 800 employees to comply with predetermined company guidelines.
Sales Consultant
MTN
Rustenburg
09.2012 - 04.2013
- Created detailed sales presentations to communicate product features and market data.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Checked client organization and agreements with company priorities through automating content management systems.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Responded to telephone and in-person requests for information.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maximized customer retention by resolving issues quickly.
- Provided sales and customer service assistance to walk-in traffic
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Oversaw daily outbound calls to identify services that address primary needs.
Sales Consultant
SPITZ
Rustenburg
04.2012 - 09.2012
- Created detailed sales presentations to communicate product features and market data.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Responded to telephone and in-person requests for information.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maximized customer retention by resolving issues quickly.
Receiving Clerk
Tlhago Boswa Earthmoving
Swartklip
02.2010 - 11.2010
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Worked with inventory managers and unloaders to plan deliveries.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Education
High School Diploma -
HF Tlou High School
Rustenburg 01.2005 - 12.2007
No Degree - Commerce
Damelin College
Rustenburg 04.2001 -
No Degree - Banking And Financial Support Services
Cornerstone Performance Solutions
Online 04.2001 -
No Degree - Fundamentals of Human Resources
Alison
Online 04.2001 -
Skills
Administration
Workshop maintenance
Workshop development
Workshop coordination
Customer Relations
Cash Handling
Telemarketing expertise
Till counting
Client rapport
Professional telephone demeanor
Strategic sales knowledge
POS systems expert
Service standard compliance
Understanding of human resources
Payroll and scheduling
Human resources administration
Payroll understanding
Human resources records
Expense reimbursements
New hire processing
Data review
Resolving discrepancies
Maintaining employee records
Reviewing timesheets
Checking time cards
Investigating discrepancies
Financial software
Filing
Analytical and Critical Thinking
Timeline
Project Administration Officer
ESKOM
04.2021 - 06.2022
Workshop Administrator
Tshirufu Empire Pty
04.2018 - 04.2019
Service Consultant
Capitec Bank
03.2017 - 12.2017
Human Resources and Payroll administrator
Agri Lime
08.2016 - 02.2017
Payroll Administrator
Seanda Healthcare
05.2013 - 05.2015
Sales Consultant
MTN
09.2012 - 04.2013
Sales Consultant
SPITZ
04.2012 - 09.2012
Receiving Clerk
Tlhago Boswa Earthmoving
02.2010 - 11.2010
High School Diploma -
HF Tlou High School
01.2005 - 12.2007
No Degree - Commerce
Damelin College
04.2001 -
No Degree - Banking And Financial Support Services
Cornerstone Performance Solutions
04.2001 -
No Degree - Fundamentals of Human Resources
Alison
04.2001 -