Microsoft
Dorcas Nokukhanya Ncube
Care Worker
Johannesburg
Summary
Dynamic professional with extensive experience as a Baby Night Nurse at Mr. Jerod Moodly, excelling in compassionate care and patient management. Proven ability to enhance patient satisfaction through effective communication and individualized pain management strategies, while consistently improving care standards and fostering trustful relationships with families.
Overview
2020
2020
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Baby Night Nurse
Mr Jerod Moodly
- Monitored vital signs regularly, identifying trends or abnormalities and notifying the healthcare team accordingly.
- Administered medications safely and accurately according to physician orders, reducing potential adverse reactions.
- Conducted regular rounds to assess patients'' needs, intervening as necessary to prevent complications or address pressing concerns.
- Improved patient satisfaction by providing compassionate and attentive care during overnight shifts.
- Participated in continuing education opportunities, staying current on best practices for nighttime nursing care.
- Implemented individualized pain management strategies for patients experiencing discomfort during overnight hours.
- Provided emotional support to patients and their families during challenging times, fostering trustful nurse-patient relationships.
- Ensured continuity of care by effectively communicating with day shift nurses regarding any changes or issues that arose during the night shift.
- Assisted in emergency situations, effectively prioritizing tasks while remaining calm under pressure.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Educated family members and caregivers on patient care instructions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Sales Manager
Self Employed
01.2017 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Attended industry events and conventions to expain sales opportunities.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Conducted comprehensive market research to identify new opportunities and trends.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Facilitated business by implementing practical networking techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Drove sales by developing multi-million dollar contract sales.
Education
Level 5 / Equivalent To Bachelors Degree - Health And Social Care Courses
Health And Fitness Academy
London UK 12.2024
Diploma - Caregiving Courses
Alison Online Academy
London UK 03.2022
Skills
Vital signs monitoring
Compassionate care
Clinical judgment
Ethical practice
Emergency management
Patient management
Patient safety
Recording vital signs
Direct patient care
Medical record auditing
Quality improvement
Employee performance
Patient assessments
Urgent care
Care plan management
Performance management
Patient care planning
Clinical instruction
Clinical training
Patient care standards
Staff training
Staff education
Medical office administration
Healthcare technology
Patient record auditing
Patient care management
Medication and IV administration
Teamwork
Basic life support
Patient education
Health promotion
Patient counseling
Teamwork and collaboration
Dementia care
Vitals monitoring
Microsoft office
Problem-solving
Time management
Patient care assessment
Wound dressing
Wound care
Problem-solving abilities
Emergency care
Monitoring vital signs
Multitasking
Multitasking Abilities
Medication administration
Blood draw and sample collection
Patient assessment
Health education
Excellent communication
Compassionate and caring
Pain management
Critical care nursing
Physical assessment
Decision-making
Rehabilitation support
First aid
Self motivation
Time management abilities
Clinical documentation
Adaptability and flexibility
Critical thinking
Effective communication
Team collaboration
Active listening
Tracheostomy care
Patient condition monitoring
Medical recordkeeping
Unit administration
Organizational skills
Patient examination
Infection control
CPR certification
Team building
Attention to detail
Problem-solving aptitude
Intake and discharge
Clear patient communication
Adaptability
Case management
Patient and family advocacy
Analytical thinking
Collecting vitals
Relationship building
Routine examinations
Documentation
Software
Certification
Health and safety for children , adult and frail care, CPR and First Aid,
Interests
Learning more about Health care to provide needed help to the society
Timeline
Health and safety for children , adult and frail care, CPR and First Aid,
05-2025
Sales Manager
Self Employed
01.2017 - 12.2019
Baby Night Nurse
Mr Jerod Moodly
Level 5 / Equivalent To Bachelors Degree - Health And Social Care Courses
Health And Fitness Academy
Diploma - Caregiving Courses
Alison Online Academy