Dorcas Dube
Beauty Therapist
29 Meteor Road Sunbird Estate Johannesburg
Summary
Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly , troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
15
15
years of professional experience
Work History
Assistant Spa Manager
The Houghton Hotel Spa (House Of Tshegofatso)
10.2020 - 10.2023
- Developed marketing materials for promotions and events for the Spa services to the community at large.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Maintained cleanliness and hygiene standards across all areas of the Spa, contributing to safe and comfortable environment for both staff and clients.
Senior Therapist
Amani Spa
07.2011 - 04.2020
- Treatments;Massages,manicures,Pedicures,Gel application,waxing,Stocktaking
- Mentored junior therapists, fostering professional growth and clinical expertise.
- Enhanced client well-being by developing and implementing individualized therapy plans.
- Established trusting relationships with clients, creating a strong foundation for successful therapy.
- Provided crisis intervention services, stabilizing clients during critical moments.
- Documented patient information, treatment plans, and patient responses.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Evaluated treatment effectiveness regularly, adjusting strategies as needed for optimal results.
Junior Therapist
Perfect 10
01.2009 - 12.2010
- Provided individual therapy sessions, Massage,facials,Mani,Pedi,Gel application.
- Enhanced patient progress by implementing evidence-based therapeutic methods and techniques.
- Established report with diverse clientele, facilitating trust and open communication during therapy sessions.
- Promoted self-care strategies amongst clients, empowering them to maintain overall wellness between sessions.
- Maintained accurate and up-to-date case notes, ensuring effective communication amongst team members.
Education
Beauty Therapy
Betty Farrell Collage of Skin Aesthetic
Johannesburg, South AfricaBetty Ferrell Collage of Skin Aesthetics
Johannesburg, South Africa01.2011
Beauty Therapy
Birnam Business Collage
Johannesburg, South Africa 05.2001 -
Skills
Staff Management
Health and Safety Regulations
Guest satisfaction
Scheduling Coordination
Brand representation
Staff Motivation
Appointment booking
Employee Coaching
Professionalism
yoga
I love doing yoga in the morning and meditating before I sleep, to physically and emotionally centre my body and mind.
Timeline
Assistant Spa Manager
The Houghton Hotel Spa (House Of Tshegofatso)
10.2020 - 10.2023
Senior Therapist
Amani Spa
07.2011 - 04.2020
Junior Therapist
Perfect 10
01.2009 - 12.2010
Beauty Therapy
Birnam Business Collage
05.2001 -
Beauty Therapy
Betty Farrell Collage of Skin Aesthetic
Betty Ferrell Collage of Skin Aesthetics