DORAH MATLHOKO
School Financial Officer
Kempton Park
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist
LAERSKOOL KREFT
Kempton Park
01.2017 - Current
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Helped office staff prepare reports and presentations for internal or client-related use.
Assistant Manager
Solo Shoes
Johannesburg
03.2013 - 12.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored security to protect employees, customers and property.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier Team Lead
Sasol
Mahikeng
06.2010 - 08.2010
- Received and processed customer payments.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Operated POS cash register and equipment to collect payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Maintained and updated security protocols for front desk operations.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Alleviated customer service needs with policy-appropriate solutions.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Mentored new team members on sales software system operation.
- Managed staffing levels to provide optimal support for cash register operations.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
Education
Matric -
Barolong High School
Mahikeng 01.2001 - 12.2003
Diploma - Business Administration
PC Training & Business College
Kempton Park 02.2015 - 12.2016
Skills
Verbal and written communication
Office administration
Knowledge of SASPAC operating system
Knowledge of Microsoft Word, Outlook, PowerPoint and Excel
Timeline
Receptionist
LAERSKOOL KREFT
01.2017 - Current
Diploma - Business Administration
PC Training & Business College
02.2015 - 12.2016
Assistant Manager
Solo Shoes
03.2013 - 12.2014
Cashier Team Lead
Sasol
06.2010 - 08.2010
Matric -
Barolong High School
01.2001 - 12.2003