Dora Buhle Zabeko
QA Analyst Tester | ISTQB Certified | Salesforce Certified
Brakpan
Summary
Dedicated and detail-oriented Quality Assurance Analyst with a robust background in web development and customer service. With over 3 years of QA experience, I have a proven track record of delivering high-quality digital solutions and enhancing user experiences. My career highlights include improving software release quality by 20% through rigorous testing methodologies and contributing to prestigious international projects for brands like Nestle and MTN. Adept at working in Agile environments, I bring strong analytical skills, a commitment to excellence, and a fervent desire to make a significant impact within a dynamic team.
Quality assurance professional with proven track record in software testing and quality control. Adept at identifying issues, implementing solutions, and streamlining workflows to enhance product reliability. Strong emphasis on teamwork, adaptability, and delivering consistent results. Skilled in test automation, bug tracking, and documentation, ensuring high standards in every project.
Overview
10
10
years of professional experience
3
3
Languages
Work History
QA Analyst
Blue Label Telecoms
08.2024 - Current
- Develop, maintain, and execute detailed test plans, test cases, and test scripts for telecom applications and business systems.
- Perform manual testing across web, mobile, and telecom products to ensure functionality, usability, and compliance with requirements.
- Conduct API testing using tools such as Postman/Swagger to validate request/response payloads, status codes, error handling, and integration between systems.
- Write and run SQL queries to perform backend/database validation, ensuring data integrity, transaction accuracy, and correct system configurations.
- Collaborate with developers and product owners to analyze API specifications, database schemas, and business rules, identifying defects early in the SDLC.
- Set up and facilitate User Acceptance Testing (UAT) sessions with clients and stakeholders, guiding them through business scenarios and documenting feedback.
- Translate business requirements into test scenarios and ensure complete traceability to system functionalities.
- Perform integration testing across multiple telecom platforms (billing, CRM, provisioning, RICA, etc.) to ensure seamless data flow and system interoperability.
- Validate system configurations and pricing models for telecom products (data bundles, airtime, VAS), ensuring correct alignment with business and customer needs.
- Log, track, and prioritize defects in tools such as Jira or equivalent, providing clear documentation for development teams.
- Provide test reports and metrics to stakeholders, highlighting test coverage, defect trends, and release readiness.
- Contribute to process improvement initiatives within QA, including test automation opportunities, improved test documentation, and regression coverage.
QA Analyst
Bluegrass Digital
12.2022 - 02.2024
- Company Overview: Bluegrass Digital, Quality Assurance Tester
- Execute functional, regression, performance, and system integration tests for telecom services such as billing, data bundles, and network services.
- Proficient in Agile methodologies (Kanban / Scrum)
- Experienced with JIRA project management platform.
- Understanding and experience of the Software Development Life Cycle.
- Mobile app testing (iOS and Android) and responsive web cross-browser testing.
- Creating and managing clear and concise test scripts.
- Strong organizational and time management skills with the ability to manage multiple projects/tasks effectively.
- Cross-platform testing, functional testing, scenario testing, and performance testing.
- Stayed updated with UX best practices, browser/mobile device compatibilities, and Content Management platforms.
- Participated in project planning sessions, contribute towards cost estimates and timeline project planning.
- Identified, recorded, documented, and tracked code bugs as they arise and perform regression testing.
- Participated in daily SCRUM meetings to report the defect and test execution status to the Senior Leadership Team.
- Communicated effectively within the team on challenges and escalations.
QA Analyst
Wunderman Thompson
06.2021 - 11.2022
- Promoted from Webmaster to QA Analyst.
- Conducted thorough testing and ensured the delivery of high-quality software products.
- Contributed to high-profile projects for clients such as Nestle (Purina, Health Sciences, Pet School), Johnson Outdoors, BAT (British American Tobacco), and MTN.
- Gained hands-on experience in website development and content management systems (CMS) such as Drupal, Umbraco, WordPress, and Optimizely.
- Played a key role in ensuring the quality and functionality of digital products.
- Collaborated closely with development teams to identify and resolve bugs and issues.
Webmaster
Wunderman Thompson
11.2017 - 05.2021
- Onboarded and trained a team of 18 members, becoming the right hand of my line manager.
- Updated content to reflect current SEO trends, built and updated web pages, conducted browser compatibility testing, and audited site pages for functionality and usability.
- Worked closely with design team to ensure site design meets business specifications.
- Audited site pages for bugs in functionality, broken links, or misplaced images. Optimized page load times.
- Responded to email queries.
Customer Service Agent
Aramex
07.2015 - 11.2017
- Telephonically resolved standard customer requests and routed complex issues to the back office for follow-up.
- Collaborated with team members to resolve customer queries.
- Tracked customer or branch parcels.
- Took collections.
- Processed PODs and invoices.
- Assisted customers with info on operational procedures.
- Provided accurate quotes to customers.
- Ensured effective customer feedback on late freights and follow-ups.
Education
High School Diploma -
Brakpan High School
04.2001 -
Certificate - Web Development
Mindworx
Johannesburg 04.2001 -
Skills
Manual Testing
References
References available upon request.
Accomplishments
- Recognized for Outstanding Performance in Customer Service: Awarded for exceptional customer service and problem-solving skills at Aramex SA.
- Promotion from Webmaster to Quality Assurance Analyst: Promoted at Wunderman Thompson SA due to demonstrated expertise and contributions to high-profile projects.
- Improved Software Release Quality: Implemented rigorous testing methodologies, leading to a 30% reduction in post-release defects.
- Successful Project Contributions: Played a key role in delivering high-quality digital products for prestigious clients such as Nestle (Purina), Johnson Outdoors, British American Tobacco, and MTN at Wunderman Thompson.
- Leadership in Team Expansion: Onboarded and trained a team of 20 members as a Webmaster at Wunderman Thompson, becoming the right hand of my line manager.
- Efficiency in Testing Processes: Developed and executed detailed test plans, resulting in a 20% improvement in testing efficiency and defect identification at Bluegrass Digital.
- Salesforce Certification: Completed Salesforce certification, enhancing my technical expertise and knowledge in CRM systems.
FREELANCE
- QA Analyst Tester
- Prism Dynamix, Johannesburg
- May 2024 - Present
- Perform Tests
- Report Bugs
- Audited site pages for bugs in functionality, broken links, or misplaced images
- Updated content to reflect current SEO trends, built and updated web pages, conducted browser compatibility testing, and audited site pages for functionality and usability
- Participated in daily SCRUM meetings to report the defect and test execution status to the Senior Dev.
- Digital Content Creator
- Nashfurn, Midrand
- Jul 2024 - Present
- Research advertising trends
- Decide on appropriate placement of ads
- Determine what content will reach customers
- Publish digital marketing content online
- Implement email marketing campaigns
- Measure digital traffic
- Monitor social media and Google Analytics
- Optimize paid advertising campaigns using SEO and other tools
- Report on the growth and analytics of campaigns to stakeholders
- Conduct market research to inform campaigns
- Brainstorm and implement experiments and conversion tests
Timeline
QA Analyst
Blue Label Telecoms
08.2024 - Current
QA Analyst
Bluegrass Digital
12.2022 - 02.2024
QA Analyst
Wunderman Thompson
06.2021 - 11.2022
Webmaster
Wunderman Thompson
11.2017 - 05.2021
Customer Service Agent
Aramex
07.2015 - 11.2017
High School Diploma -
Brakpan High School
04.2001 -
Certificate - Web Development
Mindworx
04.2001 -
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