Doodah Hlubi
SENIOR BUSINESS ANALYST
Ferndale
Summary
Expertise in various specialist business domains with wide range of experience in stockbroking, settlements, local and international payments, wealth management, employee share incentive schemes, employee data management, and IFRS 2. Played crucial role in end-to-end design and development of different business features including reporting, tax, payments, trading, onboarding, and IFRS 2 modules. Strong stakeholder management skills ensure alignment between business and technology teams throughout projects and application development. Facilitate regular feedback sessions, training, and demo sessions to effectively communicate project capacity, priorities, future plans, and upcoming feature deployments to technology teams. In-depth understanding of code pipelines and deployment processes such as code merging, branching strategies, unit testing, automated code deployment, change management, and client communications for new features. Currently serving as Senior Business Analyst in Securities IT team with focus on implementing strategic projects and features on online website and trading platforms while enhancing finance operations of the team.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Senior Business Analyst
PSG Wealth - Securities IT
12.2023 - Current
- Senior Business Analyst mainly focusing on strategic projects for PSG Securities ranging from onboarding, multifactor authentication, trading platforms, finance automation and integration enhancements for operations and trading teams and client facing applications.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
Senior Business Analyst
Rand Merchant Bank Markets Technology
01.2023 - 11.2023
- BA in the payments domain working the implementation of ISO20022 regulation.
- Implementation and testing of the Cross Border Payment and SADC payments upgrade for ISO20022 regulation
- Support post implementation of SAMOS and CBPR+ implementation
- Analysis of payment flows, payment reporting and payment regulations
- Implementation of Agile strategies and methodologies and changes to the way the team works.
Lead Business Analyst
Investec Wealth & Investment - Share Plan Services
04.2019 - 12.2022
- Analysis, solution design and documentation of new features and enhancements on all modules that were contained in the Share Plans application.
- Functional testing of the platform.
- Digital and technology strategy development on new modules and products to implement on the platform.
- Conducting impact analysis when new functionality is being developed on our platform and the functionality in the integrating systems that impact our platform.
- Facilitation of demos to clients and internal users of the application with every iteration of development and deployment.
- Creation of training content and user manuals for our clients and internal users.
- Performing incident trend analysis on recurring support incidents that are logged and finding training and user experience gaps that can be addressed with enhancing our platform.
Business Application Support Analyst
Investec Wealth & Investment
10.2018 - 03.2019
- Daily support for Wealth management and Trading systems within the Wealth & Investment technology stack.
- Assistance with testing and training of users.
- Trend analysis on recurring incidents.
Share Plan Administrator
Investec Share Plan Services
04.2016 - 09.2018
- End to end administration of Employee Share Plans from submitting trades, payments, data uploading and management and responding to daily client queries.
Card Fraud Detector
Investec Private Bank
10.2015 - 03.2016
- Monitoring and analyzing clients card transactions for any suspicious activity.
Client Support Banker
Investec Private Bank
09.2014 - 10.2015
- Telephonic banking services and query assistance for private bank clients
Education
Bachelor of Commerce - Business Systems Analysis
Milpark Education
01.2016 - 04.2018
Certificate - Business Systems Analysis
University of Cape Town
01.2019 - 04.2019
Data Analysis Certificate -
University of Cape Town
01.2020 - 04.2020
Digital Transformation Strategy Certificate -
University of Cape Town
03.2023 - 07.2021
Skills
- Experience with Agile frameworks
- Coordination of Scrum events
- Conducting product demonstrations and training
- Creating effective training resources
- Developing tailored solutions
- Process documentation
- Functional software testing
- Digital strategy formulation
- Technology roadmap development
- Impact assessment
- Conducting product demonstrations
- Creation of training content
- Analysis of incident trends
- User story formulation
- Proficient in Azure DevOps practices
- Project pipeline oversight
- Financial Operations processes
- Operational efficiency in equity trading
- Payment technology solutions
- Proficient in Microsoft Office Suite
- Experience with IIBA practices
- Data-driven business analysis
- Stakeholder requirements gathering
Certification
CBAP - Certified Business Analysis Professional
Timeline
Senior Business Analyst
PSG Wealth - Securities IT
12.2023 - Current
Digital Transformation Strategy Certificate -
University of Cape Town
03.2023 - 07.2021
Senior Business Analyst
Rand Merchant Bank Markets Technology
01.2023 - 11.2023
Microsoft Azure Fundamentals - AZ900
08-2022
FISD Level 1 - Market Data, Data, Technology and Trends
07-2021
Data Analysis Certificate -
University of Cape Town
01.2020 - 04.2020
CBAP - Certified Business Analysis Professional
07-2019
Lead Business Analyst
Investec Wealth & Investment - Share Plan Services
04.2019 - 12.2022
Certificate - Business Systems Analysis
University of Cape Town
01.2019 - 04.2019
Business Application Support Analyst
Investec Wealth & Investment
10.2018 - 03.2019
Share Plan Administrator
Investec Share Plan Services
04.2016 - 09.2018
Bachelor of Commerce - Business Systems Analysis
Milpark Education
01.2016 - 04.2018
Card Fraud Detector
Investec Private Bank
10.2015 - 03.2016
Client Support Banker
Investec Private Bank
09.2014 - 10.2015
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