Donrigh Paulse
Retail Manager
Strand,WC
Summary
Accomplished Floor Manager at TFGroup, adept in operations management and employee development, significantly improved customer satisfaction and sales targets. Skilled in stock management and scheduling, my leadership ensured smooth store functionality and team excellence. Expert in fostering customer relations and resolving complaints efficiently, driving positive outcomes and store profitability.
Overview
11
11
years of professional experience
Work History
Floor Manager
TFGroup
10.2022 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Store Manager
Jdgroupltd
02.2017 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Salesman
OK Furniture
01.2014 - 02.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
Education
High School Diploma -
Strand Secondary School
Strand 04.2001 -
Skills
Department management
Stock management
Scheduling and Planning
Product Promotion
Employee Management
Customer Relations
Employee Development
Sales Development
Complaint resolution
Operations Management
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Floor Manager
TFGroup
10.2022 - Current
Store Manager
Jdgroupltd
02.2017 - 06.2022
Salesman
OK Furniture
01.2014 - 02.2017
High School Diploma -
Strand Secondary School
04.2001 -
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