DONOVAN CARL FRANSCH
HOSPITALIAN
Cape Town
Summary
Experienced travel enthusiast with 14 years in aviation industry. Skilled in managing tasks, teams, and operations to deliver exceptional service. As Onboard Food and Beverage Manager, I lead service delivery and uphold brand philosophy. Thrives in fast-paced environments, demonstrating adaptability, organizational skills, and ability to work independently or collaboratively. Ambitious and dedicated to exceeding expectations and fostering culture of excellence.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Freelancing Butler
Self Employed Services
02.2025 - Current
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
Front of House Staff Member
ULTIMA ANTARCTIC EXPEDITIONS
10.2024 - 02.2025
- Established welcoming atmosphere by greeting each guest warmly and being their point of contact throughout their stay.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Collaborated with Chef, Camp Manager and back-of-house staff to ensure seamless service was conducted daily.
- Created Memorable Moments with clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Front-of-house procedures, Carried out Dining and High Tea and Beverages daily, Housekeeping and cleaning.
Head Butler
Private Family Client
01.2023 - 01.2024
- Created meticulous routines and schedules for housekeeping, maintenance, and security tasks to ensure smooth functioning of the estate.
- Assisted in budget management by tracking expenses, analyzing cost trends, and identifying opportunities for savings without compromising on quality.
- Enhanced guest experience by anticipating needs and providing personalized, high-quality service.
- Maintained immaculate presentation standards throughout all areas of the property with thorough inspections and hands-on guidance.
- Travelled with Client to his Holiday homes and performed functioning as a Travelling Butler.
Food and Beverage Manager
Ethihad Airways
10.2020 - 10.2020
- Ensured Compliance: Adhered to and enforced all safety and service standards on every flight to maintain operational excellence and passenger well-being.
- Inventory Management: Oversaw onboard inventory of food, beverages, and service equipment, ensuring accurate stock levels and timely replenishment.
- Menu Development: Collaborated with culinary teams and corporate stakeholders to review and refine menu offerings, aligning with customer preferences and industry trends.
- Cost Control: Managed cost-effective service delivery by minimizing wastage, optimizing inventory, and ensuring efficient resource utilization.
- Crew Leadership: Coached, motivated, and assessed onboard crew members to enhance team performance and service quality.
- Brand Ambassador: Represented the company at global promotional events, showcasing products and enhancing brand visibility.
- Exclusive Service Representation: Seconded to represent a fine dining restaurant at the prestigious First Class Lounge and Spa in Abu Dhabi Airport, delivering a luxury guest experience.
Education
Travel And Tourism
Damelin College
Cape Town, South Africa12-1999
Skills
- Floristry
- Mocktail & Cocktail Preparation
- Wine Tasting Setup
- Time Management
- Childcare & Activities
- Tea and Coffee & High Tea Service
- Preparation
- Fine Dining & Silver Service
- Turn-Up & Turndown Service
- Event Decoration & Dining Setup
- Housekeeping & Laundry
Visas
- B1/B2, 07/23/27
- C1/D, 10/14/23
Visible Tattoo
No
Smoker
Non Smoker
Personal Information
- Date of Birth: 12/02/80
- Nationality: South African
- Driving License: Valid
Qualifications And Certificates
- Butler Training Certificate, 2022
- First Aid, 2022
- STCW, 09/17/27
- ENG1, 11/13/24
Timeline
Freelancing Butler
Self Employed Services
02.2025 - Current
Front of House Staff Member
ULTIMA ANTARCTIC EXPEDITIONS
10.2024 - 02.2025
Head Butler
Private Family Client
01.2023 - 01.2024
Food and Beverage Manager
Ethihad Airways
10.2020 - 10.2020
Travel And Tourism
Damelin College
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