DONOVAN THUMBRA
Branch Technician/ Trainer
Midrand
Summary
Experienced IT professional with a strong background in Microsoft technologies, networking, hardware maintenance, and server configurations. Demonstrated expertise in technical support, system implementation, and user training. Proven ability to troubleshoot complex issues effectively. Natural leader and mentor committed to delivering exceptional customer service and ensuring client satisfaction through efficient project management. Known for being proactive, punctual, and adaptable, thriving in dynamic environments.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Branch Technician/ Trainer
Spinnaker Software Retail Solutions
Midrand
03.2023 - Current
- Remote Support
- Ticket Management
- Ticket Scheduling
- Contact clients pro-actively and assess level of satisfaction with ARCH
- Conduct/assist with training sessions at newly installed sites when required
- Follow-up on service delivered at clients as well as training shortcomings
- In-house knowledge and skills assessment and training programs for staff
- 3rd Tier Support
- Standby Team Leader
- Maintain Client Relationships
- Project a positive image of Spinnaker through professional service and appearance
- Maintain all technical issues
- Reference: Nico Langeveldt – Manager 011 312 0853
Branch User Assistant Technician Senior Level
Spinnaker Software Retail Solutions
Midrand
04.2022 - 04.2023
- Remote Support
- Ticket Management
- Ticket Scheduling
- On Site Support
- Networking (N+)
- Network Monitoring
- Hardware (A+)
- Routing / Firewalls
- Servers / Telecom Equipment
- Standby Team Leader
- 3th Tier Support
- Maintain Client Relationships
Branch User Support & Services Technician
Spinnaker Software Retail Solutions
Midrand
04.2020 - 04.2022
- Remote Support
- Ticket Management
- Ticket Scheduling
- On Site Support
- Networking (N+)
- Network Monitoring
- Hardware (A+)
- Routing / Firewalls
- Servers / Telecom Equipment
- 2nd Tier Support
- Maintain Client Relationships
- Load, activate and configure the operating system required for ARCH
- Install, configure and setup ARCH software and all relevant hardware
- Install and set up EFT and pre-paid airtime vouchers as part of an integrated solution
- Deliver a tidy operational hardware installation
- Ensure that the client sign acceptance of equipment before installation proceeds
- Ensure that Implementations are completed thoroughly, and all requirements are met
- Ensure installation sign-off after completion
- If you are responsible for post-installation training, ensure training sign-off/module
- Keep log of expenses incurred and kilos travelled during Installations - for claims
NOC I.T Technician
Aenova 360 Management Services
Midrand
07.2019 - 03.2020
- Remote Support
- Ticket Management
- Ticket Scheduling
- On Site Support
- Networking (N+)
- Network Monitoring
- Hardware (A+)
- Routing / Firewalls
- Servers / Telecom Equipment
- 2nd Tier Support
- Maintain Client Relationships
- Reference: Paroshen Naidoo – Director 082 755 9461 / 087 135 1166
Business Development Officer / Site Supervisor
T10 Holdings (Pty) Ltd
Midrand
06.2018 - 06.2019
- Site Supervision
- Splicing (Fibre)
- Coordination
- Call Scheduling
- Quotations
- Invoices
- Stock Control
- Driving
- Customer Services
- Quality Assessments
- Administration
- Reference: Craig Chetty – Director 084 666 3208
Customer Service Representative
STC SKILLS CONSORTIUM
12.2016 - 06.2018
- Repairs and Maintenance of I.T Equipment
- Help Desk Technician
- Quotation
- Customer Call Outs
- Administration
- Reference: Tahir Khan – Director 083 786 8729 / 031 202 598
Customer Service Representative
BYTES MANAGED SOLUTIONS
Durban
07.2015 - 12.2016
- Windows 7 ABSA Project – ATM Service and Maintenance
- Retail Boxer Store Project
- Help Desk Technician – ATM Call Outs and Maintenance
- GBRU ABSA Project – ATM Repairs and Maintenance
- Reference: Jayce Naidoo – Manager 082 657 0185 / 031 571 4500
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - PC Network Engineering
THE COMPUTER AND COMMERCE COLLEGE OF SOUTH AFRICA (PTY) LTD
Durban , South Africa 02.2012 - 08.2014
A+ Qualification -
I.T INTELLECT
Durban 02.2011 - 03.2011
Office Management - Microsoft Course, Business Administration
CYBER.COM COMPUTER COLLEGE
Durban , South Africa 07.2010 - 08.2010
Matric - Life Sciences, Accounting, Mathematics, Information Technology, English, Afrikaans, Life Orientation
MONTARENA SECONDARY SCHOOL
Durban , South Africa 01.2004 - 12.2007
Skills
Maintenance and repairs
Problem-solving
Customer service
System diagnostics
Analytical/Scientific software
User training
Multitasking and organization
Team Training
Work Planning and Prioritization
Workload management
Works Well Under Pressure
Computer-assisted diagnostics
Additional Information
Code 8
Field
Information Technology
Identitynumber
9101215074086
Timeline
Branch Technician/ Trainer
Spinnaker Software Retail Solutions
03.2023 - Current
Branch User Assistant Technician Senior Level
Spinnaker Software Retail Solutions
04.2022 - 04.2023
Branch User Support & Services Technician
Spinnaker Software Retail Solutions
04.2020 - 04.2022
NOC I.T Technician
Aenova 360 Management Services
07.2019 - 03.2020
Business Development Officer / Site Supervisor
T10 Holdings (Pty) Ltd
06.2018 - 06.2019
Customer Service Representative
STC SKILLS CONSORTIUM
12.2016 - 06.2018
Customer Service Representative
BYTES MANAGED SOLUTIONS
07.2015 - 12.2016
Diploma - PC Network Engineering
THE COMPUTER AND COMMERCE COLLEGE OF SOUTH AFRICA (PTY) LTD
02.2012 - 08.2014
A+ Qualification -
I.T INTELLECT
02.2011 - 03.2011
Office Management - Microsoft Course, Business Administration
CYBER.COM COMPUTER COLLEGE
07.2010 - 08.2010
Matric - Life Sciences, Accounting, Mathematics, Information Technology, English, Afrikaans, Life Orientation
MONTARENA SECONDARY SCHOOL
01.2004 - 12.2007
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