Donovan Jordaan
Centurion
Summary
At Transnova, I spearheaded cost-reduction strategies and enhanced system reliability, showcasing my expertise in problem resolution and project management. My proactive approach in optimizing transportation and system support led to significant improvements in customer satisfaction and operational efficiency, demonstrating exceptional teamwork and technical skills.
Overview
7
7
years of professional experience
Work History
Transport Planner
Transnova
Gauteng
01.2017 - 06.2021
- Reduced costs for clients with strategic planning and thorough analysis of transportation options.
- Balanced budget constraints with desired outcomes, identifying cost-effective strategies for achieving project objectives.
- Examined carrier costs and services to recommend alternatives and improvements.
- Optimized shipping methods to reduce time in transit and lower costs.
- Answered telephone calls and emails to respond to customer concerns and cost inquiries.
- Planned pickups and drops for suppliers and carriers.
- Monitored and tracked drivers, verifying on-time delivery and immediate issue resolution.
System Support Analyst / System Administrator
Transnova
Gauteng (Remote)
06.2021 - Current
- Support multiple shippers with system related issues,troubleshooting and Resolution.
- Streamlined processes for troubleshooting and problem resolution, resulting in improved customer satisfaction.
- Resolved or escalated problem tickets to resolve user issues.
- Project management and implementation of new features and automation.
- Training of Carrier / Shippers in multiple systems.
- Continuously researched emerging technologies to stay abreast of industry trends and best practices.
- Reduced downtime for critical systems by proactively monitoring and resolving issues.
- Contributed to successful project completion through thorough testing and validation of system components.
- Administered user accounts effectively, providing appropriate access levels based on organizational roles.
- Provided exceptional technical support, addressing user concerns efficiently and professionally.
- Collaborated closely with developers to identify root causes of application errors, leading to prompt issue resolution.
- Investigated system issues and implemented resolutions to reduce downtime.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Tested new software prior to deployment.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Complied Daily System hygiene reports and insured correction by relevant parties
Education
High School Diploma -
Hans Moore
Gauteng, South Africa12.2012
Skills
- Remote Support
- Problem Resolution
- System monitoring
- Software Installation
- System Troubleshooting
- Application support
- Asset Management
- End-user support
- User Acceptance Testing
- Equipment Configuration
- Project Management Professional (PMP)
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Zulu
Beginner (A1)
Timeline
System Support Analyst / System Administrator
Transnova
06.2021 - Current
Transport Planner
Transnova
01.2017 - 06.2021
High School Diploma -
Hans Moore