Donne Taitum Whittles

Work History

Service Advisor

Meyers Motors Isuzu

03.2023 - Current

Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Maintained high customer satisfaction standards to meet or exceed targets.
Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Reduced wait times with efficient coordination of service tasks among technicians.
Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Telesales Consultant

Bidvest Waltons PTY

12.2018 - 01.2023

Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
Assisted in the training of new hires, sharing knowledge on company products, services, and telesales best practices.
Enhanced team performance with effective collaboration, sharing best practices and continuous improvement efforts.
Nurtured long-term business relations by delivering exceptional after-sales support and addressing any concerns promptly.
Increased customer satisfaction by addressing inquiries and providing exceptional product knowledge.
Participated actively in weekly sales meetings to discuss strategies for achieving targets and improving overall team performance.
Strengthened customer relationships through consistent follow-ups and attentive listening skills.
Exceeded monthly sales targets consistently by employing persuasive communication techniques and tailored product presentations.
Collaborated closely with other departments for seamless order processing, ensuring timely delivery of products or services to clients.
Demonstrated resilience and persistence in overcoming challenges, maintaining a positive attitude and unwavering commitment to achieving sales targets.
Utilized time management skills to prioritize tasks and consistently meet or exceed daily call quotas.
Stayed up-to-date on industry advancements, competitor offerings, and emerging market trends to ensure competitive edge in telesales interactions.
Maintained accurate records of customer interactions using CRM software for improved tracking and follow-up activities.
Built relationships with customers using strong persuasion and active listening skills.
Completed daily and weekly sales reporting using assigned tools.
Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Answered calls, took messages, and transferred calls to correct individuals.
Called prospective customers in designated market area to qualify leads.
Utilized sales techniques to build customer interest and close sales.
Made average of 40 outbound and inbound calls per day.

GRV Clerk

Jumbo Weirs Cash and Carry

01.2015 - 12.2018

Maintained filing system and organized customer documents for easy retrieval of information.
Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Supported executive decision-making by providing detailed reports and summaries of office activities.
Reduced errors in data entry through rigorous attention to detail and double-checking work.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Purchased and maintained office supplies.
Supported staff on special assignments and ad hoc projects.
Informed and supported business leaders through consistent communication and administrative support duties.

Summary

Overview

Work History

Service Advisor

Telesales Consultant

GRV Clerk

Education

No Degree - Matric Certificate

Skills

Languages

Work Availability

Timeline

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