Donnay Oakes
Collections Consultant
Johannesburg
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Nedbank
5 2013 - Current
- Administered overdue payments cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Met demands of busy collections group by performing high volume of daily calls.
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds.
- Chased up overdue payments to offer assistance in difficult situations and set up payment plans.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Demonstrated respect, friendliness and willingness to help wherever needed
Front Desk Receptionist
multiserv
01.2013 - 03.2013
- Welcomed guests and clients in friendly, positive manner.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
High School Diploma -
Mondeor High School
Johannesburg, South Africa 04.2001 -
Skills
Pro-active
Flexible
Self-motivated
Accuracy and attention to detail
Good communication skills
Ability to work under pressure
Team work
Cultural Awareness
Good Telephone Etiquette
Dependable and Responsible
Accomplishments
- NQF Level 4 - core banking and financial services
- NQF Level 5 - banking in the 4th revolution (4IR)
Timeline
Front Desk Receptionist
multiserv
01.2013 - 03.2013
High School Diploma -
Mondeor High School
04.2001 -
Nedbank
5 2013 - Current
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