Donnay Moodie
.
Bontheuwel
Summary
I, Donnay Moodie am a passionate, Vibrant , creative individual. I believe that communication is one
of the most important qualities in life. I too believe that I have excellent communication
skills and strive to make everything perfect that I put my mind to. I pay close attention to
detail and will try to correct any mistake, miscommunication, etc. to the best of my ability.
I therefore believe that I am the perfect candidate for the position advertised but also the
best individual to ensure that not only the deadlines are met but that the deadlines are met
with perseverance, dedication, passion and hard work. I strife to add value and make a
difference, be it big or small to everything I do and therefore trust that you would allow me
to prove that what I say, I will do.
I therefore would like to thank you for taking the time considering my application.
Overview
12
12
years of professional experience
Work History
Estimator
Atlantic Forwarding
Cape Town, South Africa
02.2024 - Current
- Assisting senior estimators with rate requests and provide support in terms of administration, estimates and the day-to-day processes in the estimates department.
- Compile Agent estimates, and other estimates as per capability.
- To ensure that agent estimates, client estimates, and prospect estimates are accurately done and sent to clients within the required turnaround time.
- Compile estimates according to client and agent requirements for all transport modes both imports and exports.
- Create links in Cargo Wise when needed for agents, as well as client requests in the event of sales / client services representative needing assistance.
- Communicate buy and sell rates to operations.
- Assist sales and client service representatives with monthly rate schedules for clients.
- In cases where rates are not on file, application is made to the relevant agent or third-party supplier for the necessary cost.
Imports / Forwarding Controller
VDM CARGO SOLUTIONS
Cape Town, South Africa
11.2022 - 12.2023
- Follow up on orders within 24hrs of receiving information / instruction from customer
- Forward shipments
- Liaise with origin offices
- Request rates
- Confirm bookings
- Prepare quotes
- Obtain approval from consignee
- Vessels for shipments that don't appear on Port arrival list to be tracked with shipping line / groupage operators as well as shipping lines / groupage operators website to obtain updated information of shipments arrival
- Provide correct transshipment details on all shipments that are transshipped
- ANF received from shipping line / groupage operator at least 8 days prior to vessel arrival
- Customer and handover agent notified of shipment on day of download
- Invoice and arrival notice completed and send to hand over agent 7 days prior to vessel arrival
- Prepare DRO and facilitate release when handover agent comes for release of shipment
- Receive and check all shipping line invoices are correct as per agreed rates
- Issue cheques / payment of invoices and ensure all invoices paid are recovered
- Ensure all shipments submitted to customs for manifest acquittal systems (RCG)
- Pre-alert all customers both internal and external of new shipments downloaded
- All downloaded files must be updated within 24hrs of receipt
- Ensure all documents received from origin at time of download
- Billing and disburse money on behalf of clients.
Break-bulk / Imports / Forwarding Controller
EXPEDITORS INTERNATIONAL
Cape Town
01.2019 - 10.2022
- Follow up on orders within 24hrs of receiving information / instruction from customer
- Forward shipments
- Liaise with origin offices
- Request rates
- Confirm bookings
- Prepare quotes
- Obtain approval from consignee
- Vessels for shipments that don't appear on Port arrival list to be tracked with shipping line / groupage operators as well as shipping lines / groupage operators website to obtain updated information of shipments arrival
- Provide correct transshipment details on all shipments that are transshipped
- ANF received from shipping line / groupage operator at least 8 days prior to vessel arrival
- Customer and handover agent notified of shipment on day of download
- Invoice and arrival notice completed and send to hand over agent 7 days prior to vessel arrival
- Prepare DRO and facilitate release when handover agent comes for release of shipment
- Receive and check all shipping line invoices are correct as per agreed rates
- Issue cheques / payment of invoices and ensure all invoices paid are recovered
- Ensure all shipments submitted to customs for manifest acquittal systems (RCG)
- Pre-alert all customers both internal and external of new shipments downloaded
- All downloaded files must be updated within 24hrs of receipt
- Ensure all documents received from origin at time of download
- Billing and disburse money on behalf of clients.
Special Accounts Executive / Customer Service Agent
ARAMEX SOUTH AFRICA
Cape Town, South Africa
05.2014 - 12.2018
- Handle incoming phone calls
- Resolve standard customer queries and route issues that requires follow-up to customer service, commercial and operational teams
- Capturing of data
- Tracking of customer or branch parcels
- Accepting collections
- Pulling hardcopy POD's
- Faxing, calling and/or e-mailing clients or branches
- Sending invoices with POD's to various branches
- Advising customers of services and general information regarding operational procedures
- Obtaining quotes
- Arrange special trips
- Courtesy calls to customers - Late freight and/or customer updates
- Handle escalated queries from branches, agents and clients (Backline)
- Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details
- Full resolution of escalated queries in the most efficient time (Backline).
Receptionist
PAARLMEDIA CAPE
Cape Town
12.2013 - 03.2014
- Answering the Switchboard
- Assertively handling high volume calls
- Capturing of minutes for Health and Safety
- Sorting out all mail
- Assisting with dispensing of stationery
- Coordinate 'front of house' duties including basic Induction/assist all clients to client rooms
- Process purchase orders
- Data capturing for IT
- Administration, Filing and record keeping on adhoc basis for Client Services, Management & H&S
- Working on E-work flow/ Dims.
Receptionist / Learnership / Customer Service
UPS
05.2012 - 05.2013
- Handling of all calls
- Sorting out all mail/Franking mail
- Assisting customer queries telephonically
- Assisting walk in clients
- Freight Exports
- Freight Quotations
- Reports
- Bill Backs
- Tracking and Tracing consignments
- COD Confirmation
- Working on Dims and Main Frame.
Education
High School Diploma -
Bonteheuwel High School
Cape Town, South Africa 04.2001 -
Skills
Word
Coursework
Freight Forwarding & Customs Clearing - Institute of Quality
Language Proficiency
- English
- Afrikaans
Residence
Bonteheuwel, CPT
Driver License
Code B
Own Transport
Yes
Notice Period
30 Days
Personal Information
- ID Number: 9204300171088
- Gender: Female
- Nationality: South Africa
Timeline
Estimator
Atlantic Forwarding
02.2024 - Current
Imports / Forwarding Controller
VDM CARGO SOLUTIONS
11.2022 - 12.2023
Break-bulk / Imports / Forwarding Controller
EXPEDITORS INTERNATIONAL
01.2019 - 10.2022
Special Accounts Executive / Customer Service Agent
ARAMEX SOUTH AFRICA
05.2014 - 12.2018
Receptionist
PAARLMEDIA CAPE
12.2013 - 03.2014
Receptionist / Learnership / Customer Service
UPS
05.2012 - 05.2013
High School Diploma -
Bonteheuwel High School
04.2001 -
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