Microsoft Office - Word, Excel, Powerpoint
Donné Amore Goosen
Jobseeker
East London,EC
Summary
Hardworking, organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Teacher's Assistant Volunteer
Dreamland Primary School
02.2024 - 06.2024
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Kept classrooms clean, neat, and properly sanitised for student health and classroom efficiency.
- Assisted lead teachers with lesson plan creation and materials development .
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Supported student learning objectives through personalised and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
- Enhanced student engagement by creating interactive learning activities.
- Contributed to planning and execution of school events, fostering sense of community.
- Adapted teaching methods to suit different learning styles, increasing student satisfaction.
- Supported classroom maintenance and upkeep, organising books, and materials.
Receptionist Administrator
Body 3.0 Gym (Nahoon Branch)
03.2023 - 05.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a clean, organised, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Developed and maintained organised filing systems, reducing retrieval time for important documents.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on new services offered and products to support promotional efforts.
- Trained new reception staff.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Provided excellent customer service during difficult conversations, empathising with debtors while remaining firm on repayment expectations
Temporary Receptionist Administrator
Body 3.0 Gym (Quigney)
11.2022 - 02.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Provided excellent customer service during difficult conversations, empathising with debtors while remaining firm on repayment expectations.
Door-to-Door Sales Representative
Flycool (Vuma-Tel)
09.2022 - 10.2022
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
Education
High School Bachelors Pass -
Port Rex Technical High School
East London, South Africa 04.2001 -
Skills
Guest Relations
Adaptability
Multitasking
Reliability
Team Collaboration
File Organisation
Call handling
Phone and Email Etiquette
Active Listening
Excellent Communication
Strategic Planning
Microsoft Office - Word, Excel, Powerpoint
Software
Itnesity Management Software
Interests
Swimming
Reading
Exercising
Baking
Music
Technology
References
- Mr. E. Theron (Headmaster at Port Rex THS) - 043 726 5324
- Mr. M. Hammond (Subject Grade Head - Civil Technology) - Hammond.m@portrex.co.za
- Cindy Morkel (Manger at Body 3.0 Gym, Quigney; Overseer of Flycool VumaTel Sales) - 076 792 6206 / 043 050 5388 / sales@bodyclassique.co.za
- Emily Swanepoel (Manager at Body 3.0 Gym, Nahoon) - 072 100 2891 / 043 050 5388 / admin@body3-0.co.za
Timeline
Teacher's Assistant Volunteer
Dreamland Primary School
02.2024 - 06.2024
Receptionist Administrator
Body 3.0 Gym (Nahoon Branch)
03.2023 - 05.2024
Temporary Receptionist Administrator
Body 3.0 Gym (Quigney)
11.2022 - 02.2023
Door-to-Door Sales Representative
Flycool (Vuma-Tel)
09.2022 - 10.2022
High School Bachelors Pass -
Port Rex Technical High School
04.2001 -
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