Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Donavan Singh

Donavan Singh

Senior Sales & Marketing Manager/Master Trainer
KZN

Summary

Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over 5 years of superior Fitness & Wellness industry performance. Organized and attentive to detail with aptitude for training document creation and program management. Organized Sales Trainer aiming to leverage 7 years of industry expertise. Well-versed in collaborating with HR to coordinate hiring vents and implement training protocols to drive employee performance. Strategic Sales Trainer actively pursuing an opportunity to bring value to the team. Highly skilled in developing training manuals and protocols to increase new hire retention. Supportive Sales Team with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained in Systems use and negotiation. Known for goal-oriented mindset. Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Basics Training, Pro Active SM,Train tge Trainer, Pro Active RHOS & number of Leadership courses within the grouo. Enthusiastic personality with a hands-on, creative style. Ready to apply 19 years' experience to a challenging long-term position. Organized Senior Sales & Marketing Manager & 2ic to Area and RHOS Manage with 19 years of Sales,Marketing, Leadership experience. Expert in training with extensive knowledge of Leadership, NLP, use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring variety of skill levels and abilities developed over tge years career to a growth-oriented role. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Master Sales Trainer and Facilitator

Virgin Active
KZN
05.2018 - Current
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Managed recruitment, training and development for highly effective sales team.
  • Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Designed and implemented sales training program and documentation.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Provided coaching and mentoring to employees.

2ic Regional Head of Sales and Area Sales Manager

Virgin Active Pty LTD
KZN
03.2016 - Current
  • Promoted company by giving exciting and dynamic presentations to customers.
  • Attended weekly meetings to discuss and optimize strategies.
  • Represented company at various national and global events.
  • Produced KPI Sales reports per week to analyze job performance against team goals.
  • Participated in promotional opportunities and onboarding of new memberships
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Senior Sales & Marketing Manager/ Facilitator-MasterTrainer

Virgin Active Pty LTD
KZN
08.2007 - Current
  • Managed sales promotions and marketing strategies on major social media sites.
  • Pursued certification in Area of certification to improve creative sales skills and influence decision-makers.
  • Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
  • Led crisis management team and provided quick turnaround solutions.
  • Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.
  • Analyzed sales and marketing data for improved strategies.
  • Created and expanded sales presentations to new and existing customers increasing net sales revenue by 112% in sales.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Implemented systems and procedures to increase sales.

Sales & Marketing Consultant

Virgin Active
KZN
06.2006 - 07.2007
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Created and developed detailed work plans to meet business priorities and deadlines.

Sales Associate; Store Supervisor

Truworths/ Truworths Man
KZN
03.1998 - 10.2001
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning exchanging goods, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Corporate Sales Executive

Virgin Active
KZN
07.2005 - 08.2006
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Recorded accurate and efficient records in customer database.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Kept detailed records of daily activities through online customer database.
  • Arrange Corporate Wellness Activations and events, to promote brand awareness.
  • Work closely with big Corporate brands Like Discovery, Delloite, PWC, Unilver, KPMG.

Display Merchandiser

Truworths
KZN
11.2001 - 12.2003

Retail Sales Executive

QDOS
KZN
01.2003 - 12.2004
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Education

Buffelsdale Secondary
Tongaat

Skills

Employee Onboarding

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Accomplishments

As a Sales Manager, I have achieved remarkable success throughout my career. I have consistently delivered outstanding results, earning numerous incentives and opportunities to travel overseas. I proudly held the position of the TOP Sales Manager from 2007 to 2010, 2011 to 2015, and 2017 to 2022. In addition, I have continued my winning streak into the year 2023, achieving exceptional performance in both Quarter 1 and Quarter 2. My track record demonstrates my unwavering dedication, exceptional sales skills, and ability to consistently surpass targets.

In addition to my personal accomplishments, I have also made significant contributions to the growth and success of my team. Through my leadership and mentoring, I have nurtured and developed several individuals who have gone on to become successful sales managers themselves. I take great pride in providing guidance, support, and training to help them reach their full potential and achieve their own professional goals.


Furthermore, I have played a pivotal role in the recruitment and training of new sales team members. I have been actively involved in identifying talented individuals, conducting interviews, and selecting candidates who possess the right skills and characteristics for success in sales. Through comprehensive training programs and ongoing coaching, I have equipped these new recruits with the tools and knowledge they need to excel in their roles.


By investing in the growth and development of my team, I have not only achieved personal success but also contributed to the overall success of the organization.

Timeline

Master Sales Trainer and Facilitator

Virgin Active
05.2018 - Current

2ic Regional Head of Sales and Area Sales Manager

Virgin Active Pty LTD
03.2016 - Current

Senior Sales & Marketing Manager/ Facilitator-MasterTrainer

Virgin Active Pty LTD
08.2007 - Current

Sales & Marketing Consultant

Virgin Active
06.2006 - 07.2007

Corporate Sales Executive

Virgin Active
07.2005 - 08.2006

Retail Sales Executive

QDOS
01.2003 - 12.2004

Display Merchandiser

Truworths
11.2001 - 12.2003

Sales Associate; Store Supervisor

Truworths/ Truworths Man
03.1998 - 10.2001

Buffelsdale Secondary
Donavan SinghSenior Sales & Marketing Manager/Master Trainer