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Donavan Daniels
Warehouse Controller
Cape Town,WC
Summary
Dynamic Warehouse Lead with extensive experience at Titan Cargo, excelling in logistics coordination and employee training. Proven track record in enhancing operational efficiency and reducing product damage through effective supervision and problem-solving. Committed to fostering a collaborative work environment while ensuring high standards in shipping and receiving processes.
Overview
11
11
years of professional experience
1
1
Language
Work History
Warehouse Lead
Titan Cargo
03.2020 - Current
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw daily operations and shipping and handling processes.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Helped train new employees in safe practices and warehouse procedures.
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
Customer Service Representative
Media 24
01.2015 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
No Degree - Warehousing
PMI
Cape Town, South Africa 04.2001 -
Skills
Product packaging
Software
Interests
Law
Timeline
Warehouse Lead
Titan Cargo
03.2020 - Current
Customer Service Representative
Media 24
01.2015 - 05.2019
No Degree - Warehousing
PMI
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Reading and playing chess
I am an avid reader, who still prefer to read a physical book. One of my favorite authors are John Grisham, as his work really comes to life.