Donald Chirwa
Barista /Bar Tender
Capetown
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Motherland Coffee Shop
11.2023 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Head Barista
2UGetsmarter
08.2015 - 10.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
GED -
Seke 2 High School
Harare Zimbabwe 04.2001 -
Skills
Workplace Safety
undefinedCertification
[Area of certification] Training - [Timeframe]
Playing soccer
It is a team sport, involving 11 players on each side who use their legs, head and torso to pass a ball and score goals. The nature of the game means that players may be sprinting, running fast or slow, and sometimes may be standing around.
Timeline
Shift Lead Manager
Motherland Coffee Shop
11.2023 - Current
[Area of certification] Training - [Timeframe]
11-2018
Head Barista
2UGetsmarter
08.2015 - 10.2023
GED -
Seke 2 High School
04.2001 -
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