Domnique Hamburg
Executive Assitant
Bronkhorstspruit
Summary
Self-motivated Professional that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operations Manager
Crane Mech
Balmoral, Bronkhorstspruit
04.2014 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Achieved cost savings by conducting thorough market research before initiating the purchasing process.
- Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
- Contributed to company profitability by identifying innovative ways to cut costs without compromising essential business functions or stakeholder satisfaction levels.
- Provided accurate and up-to-date records of leading procurement procedures.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Consistently met or exceeded production targets by diligently monitoring progress and implementing corrective actions when necessary.
- Boosted overall profitability with effective budget management, cost reduction strategies, and market analysis.
Site Administrator
Mamut Human Capital Management
Kendal, Bronkhorstspruit
06.2013 - 03.2014
- Procurement - purchasing of materials at the best prices yet the best quality, follow up placed orders and make sure materials are delivered between the required time frame, expediting, deliveries / collections
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines consistently.
- Enhanced site efficiency by streamlining administrative processes and implementing new software solutions.
- Reduced operational costs through diligent budget management and resource allocation.
- Implemented process improvements that resulted in increased accuracy of record-keeping and documentation management.
- Established a culture of continuous learning within the team by sharing best practices and encouraging professional development opportunities.
- Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
- Effectively managed team schedules, ensuring optimal productivity and timely project completion.
- Developed and strengthened supplier relationships.
- Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Achieved cost savings by conducting thorough market research before initiating the purchasing process.
- Assisted in the development of annual budgets by forecasting procurement needs accurately based on historical data analysis.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Procured materials for squadron maintenance and repair services.
- Expedited order fulfillment through proper prioritization based on urgency and importance of requests.
- Streamlined the storeroom organization for efficient retrieval of items, reducing wasted time for employees.
- Maintained high standards of quality control when receiving products, ensuring all items were undamaged, properly labeled, and accounted for before storage placement was determined.
- Contributed to cost reduction efforts by identifying opportunities for bulk purchasing and negotiating favorable terms with suppliers.
- Collaborated effectively with team members to optimize storeroom operations, enhancing overall workplace efficiency.
- Assisted in budget management by tracking expenditures and providing accurate inventory reports for cost analysis purposes.
- Improved order accuracy by meticulously reviewing purchase orders and cross-checking against actual deliveries.
- Enhanced cross-functional collaboration by working closely with other departments to ensure accurate and timely fulfillment of material requests.
- Enhanced inventory accuracy by conducting regular stock audits and maintaining up-to-date records.
- Developed and maintained successful working relationships with colleagues.
- Maintained orderly stockroom for ease of retrieval.
Chief Site Administrator
Mamut Human Capital Management
Kendal, Bronkhorstspruit
04.2012 - 06.2013
- Procurement, Stationary Control, HR Site agent (assist with minor problems), Time sheets, Staff files (personal), organograms, meeting minutes, General administrative dues
- Stock checks
- Store control, Petty Cash flow, Fleet Control, General administrative dues i.e
- Filing etc
- Maintained inventory of office supplies, proactively ordering necessary items before depletion to avoid disruptions in daily operations.
- Ensured timely completion of projects by closely monitoring progress and adjusting schedules as needed.
- Managed risk assessments throughout project lifecycle, proactively addressing potential issues to minimize negative impacts on project outcomes.
- Managed budgets effectively, identifying opportunities for cost savings without compromising quality or deadlines.
- Resolved disputes between team members, fostering a positive work environment conducive to productivity.
- Facilitated smooth handover of completed projects to clients, addressing any concerns promptly and professionally.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Participated in professional development opportunities to stay current with industry best practices and continuously improve procurement skills.
- Performed quarterly store audits in collaboration with managers, designers, and sales associates to provide feedback.
Secretary
Pest Control Specialists
Witbank
09.2011 - 03.2012
- Answering the telephone, filing, (General administrative duties) arranging work for the following day, mapping out routes for the technicians, quotations, bookings, petrol control, assisting Employer with administrative duties
- Creating training manuals
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained electronic filing systems and categorized documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
Personal Assistant
A1 Pest Killers & Hygiene Services
Roodepoort, Johannesburg
10.2010 - 03.2011
- Dairy Management, Logistics, attending Meetings, minutes of meetings, evaluation of daily gross and net income, Filing, timesheet management, quotations, Memos, assisting the director with anything Additional tasks required, Employee Enquires and management, E-mails, Scheduling Appointments, and uphold the company name
Work Assignments Clerk
A1 Pest Killers & Hygiene Services
Roodepoort, Johannesburg
02.2010 - 10.2010
- Assigning daily work, arranging and confirming appointments for technicians, documenting daily income, customer liaison, planning routes and maintaining progress of technicians
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Maintained up-to-date employee records to assist in human resources planning.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Assisted in budget preparation to ensure financial efficiency within department.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Optimized office space usage, arranging workstations to maximize productivity.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
Receptionist
A1 Pest Killers & Hygiene Services
Roodepoort, Johannesburg
08.2009 - 02.2010
- Controlling Switchboard, documenting all incoming calls, filing and Capturing daily work done
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Sales Assistant
Atitude Bouquet
Roodepoort, Johannesburg
12.2007 - 08.2009
- General sales dues, maintaining displays, daily cash-ups, basic admin dues
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Consultant
Vodacom (Allison Communications)
Witbank
03.2011 - 09.2011
- Customer Enquires, Assisting Customers with Contract, upgrades, account relations, and any other cell phone / network related problem they have, ensure best customer service
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Maximized customer retention by resolving issues quickly.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Education
Partial Matric Certificate - Higher grade maths, science, biology, English, Afrikaans, life Orientation, Business Economics
West Ridge High School
Roodepoort Johannesburg 01.2004 - 01.2008
Skills
Customer service
undefinedDrivers license
Yes, 8
Personal Information
- ID Number: 9110170198087
- Age: 32
- Nationality: South African
Timeline
Operations Manager
Crane Mech
04.2014 - Current
Site Administrator
Mamut Human Capital Management
06.2013 - 03.2014
Chief Site Administrator
Mamut Human Capital Management
04.2012 - 06.2013
Secretary
Pest Control Specialists
09.2011 - 03.2012
Sales Consultant
Vodacom (Allison Communications)
03.2011 - 09.2011
Personal Assistant
A1 Pest Killers & Hygiene Services
10.2010 - 03.2011
Work Assignments Clerk
A1 Pest Killers & Hygiene Services
02.2010 - 10.2010
Receptionist
A1 Pest Killers & Hygiene Services
08.2009 - 02.2010
Sales Assistant
Atitude Bouquet
12.2007 - 08.2009
Partial Matric Certificate - Higher grade maths, science, biology, English, Afrikaans, life Orientation, Business Economics
West Ridge High School
01.2004 - 01.2008
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