Dominique van Wezop
General Manager
Cape Town
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
Radisson Hotel & Convention Centre Johannesburg OR Tambo
03.2024 - Current
- Overseeing daily operations in all departments
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Interacted well with customers to build connections and nurture relationships.
Hotel Manager
Radisson Blu Hotel Waterfront Cape Town
09.2023 - 02.2024
Acting General Manager
Radisson Blu Hotel & Residence Cape Town
09.2022 - 08.2023
- Overseeing daily operations in all departments
- Overseeing revenue and reservation departments
- Ensure that the management team have set targets regarding sales, costs and budgets
- Maximizing revenue, profitability and ensuring brand standard compliance
- Implementing marketing strategies
- Addressing customer needs
- Dealing with maintenance issues
- Collaborating with external parties
- Enforcing health and safety standards.
Head of Operations Food and Drinks Division and Revenue Optimisation
Radisson Blu Waterfront Cape Town
08.2018 - 08.2023
- Overseeing daily operations in F&B
- Implementation of sales promotions and activities
- Control and analyse departmental costs
- Ensuring guest satisfaction and dealing with complaints
- Maximizing revenue, profitability and ensuring brand standard compliance
Operations Manager
Park Inn by Radisson Cape Town Newlands
04.2017 - 07.2018
- Overseeing daily operations
- Ensuring guest satisfaction and dealing with complaints
- Direct manager to all HOD's
- Maximizing revenue and brand standard compliance
Cluster Revenue Manager
Park Inn by Radisson Cape Town Newlands and Radisson Le Vendome
01.2015 - 03.2017
- Part of Opening Team of Radisson Blu Le Vendome
- Running of reservations and M&E department in both properties
- Forecasting
- Budgeting
- Commentary
Revenue Manager
Park Inn by Radisson Cape Town Newlands
07.2014 - 12.2014
- Part of Opening Team
- Running of reservations and M&E department
- Forecasting
- Budgeting
- Commentary
Reservations, Groups and Events Manager
Hilton Cape Town City Centre
11.2009 - 06.2014
- Part of Opening team
- Day to day running of reservations
- Yield Management
Reservations Supervisor
Southern Sun Pretoria
01.2007 - 10.2009
Reservations Agent
Southern Sun Pretoria
02.2004 - 12.2006
Education
Diploma - Hospitality Services Management
Capital Hotel School and Training Academy
01.2002 - 01.2004
Advanced Revenue Optimization Course - undefined
Carlson Rezidor
Performance Management and Competency Based Interviewing - undefined
Carlson Rezidor
Manage, Lead and Succeed Program - undefined
Carlson Rezidor
Steps Program - undefined
Carlson Rezidor
Managing the Art of Business Presentations - undefined
Carlson Rezidor
Accelerate Program - undefined
RHG
Skills
Client relations
Sales analysis
Revenue and yield management
Customer relationship management
Other Languages
English
Id Number
8312100081083
Dependents
2
Contact Details
0828744323
Personal Information
- Nationality: South African
- Driving License: Code 8
- Marital Status: Married
Home Language
Afrikaans
Timeline
General Manager
Radisson Hotel & Convention Centre Johannesburg OR Tambo
03.2024 - Current
Hotel Manager
Radisson Blu Hotel Waterfront Cape Town
09.2023 - 02.2024
Acting General Manager
Radisson Blu Hotel & Residence Cape Town
09.2022 - 08.2023
Head of Operations Food and Drinks Division and Revenue Optimisation
Radisson Blu Waterfront Cape Town
08.2018 - 08.2023
Operations Manager
Park Inn by Radisson Cape Town Newlands
04.2017 - 07.2018
Cluster Revenue Manager
Park Inn by Radisson Cape Town Newlands and Radisson Le Vendome
01.2015 - 03.2017
Revenue Manager
Park Inn by Radisson Cape Town Newlands
07.2014 - 12.2014
Reservations, Groups and Events Manager
Hilton Cape Town City Centre
11.2009 - 06.2014
Reservations Supervisor
Southern Sun Pretoria
01.2007 - 10.2009
Reservations Agent
Southern Sun Pretoria
02.2004 - 12.2006
Diploma - Hospitality Services Management
Capital Hotel School and Training Academy
01.2002 - 01.2004
Advanced Revenue Optimization Course - undefined
Carlson Rezidor
Performance Management and Competency Based Interviewing - undefined
Carlson Rezidor
Manage, Lead and Succeed Program - undefined
Carlson Rezidor
Steps Program - undefined
Carlson Rezidor
Managing the Art of Business Presentations - undefined
Carlson Rezidor
Accelerate Program - undefined
RHG
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