Dominique Ross
Country Manager
Johannesburg
Summary
An experienced Country Manager focusing on business development within the Telecommunications and IT Industry. Responsible for the promotion of high-end electronic hardware such as laptops, iPads, iPhones and accessories, driving sales and building strategic relationships within the SADC Region. Vast experience in channel sales management, account management and leading successful teams, demonstrating high levels of business acumen and interpersonal skills. Specific skills include extensive industry knowledge, contract negotiation, stock management, procurement procedures and processes. Analysis of sales and market trends within the region to develop targeted sales strategies.
Adept at developing goals and policies and establishing standard operating procedures that are in alignment with the organizations mission.
Pioneered a customer care service centre in Mozambique to service corporate clients. Expert at deriving sales strategies across an entire eco-system from handset, laptops, and accessories to increase value proposition to clients.
Deep knowledge of import/export regulations.
Extensive work experience across multiple geographies within the Africa Region, embracing multiple industries, diverse cultures, and teams, providing coaching, team development and building support capability on various projects.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Country Manager
Core Group Africa
Johannesburg
04.2014 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Drive and implement strategic sales strategies to support current clients and on-board new clients.
- Achieved quarterly budgets across my product lines: FY'22 iPhone – ZAR+50 million, iPad – ZAR +30 million, MacBook – ZAR +30 million.
- Build and expand Core Group’s market position through actively researching and seeking new business partners within the region.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Secured consistent stock supply by providing accurate sales forecasts and managing shipments appropriately.
- Negotiate and close on business agreements, whilst growing reseller, retail and partner distribution base.
- Conduct research on specific industries to capitalise and drive trendsetting ideas, concepts to add value to our clients.
- Prospect for new in country clients to drive new sales, increase our footprint by 53% (FY20 - FY21) across various product lines.
- Build strong relationships within internal Core Group support value chain ensuring client queries, accounts, payments are addressed, and complaints resolved immediately.
- Create and implement account plans for each channel partner / reseller and monitor effectiveness of each account.
- Spec and draft tenders.
- Build relationships within telecommunications networks to ensure exposure of product range.
- Plan and host quarterly sales events, focusing on B2B, education sector, NGO’s, and end users to drive awareness, provide training support and introduce new products and services.
- Keep abreast of global technology trends and new business opportunities to drive increased market share and enhance technical skills and knowledge.
- Accomplished multiple tasks within established timeframes.
Self Employed
Sales Consulting to ITEC Solutions in Mozambique.
Maputo
10.2013 - 04.2014
- Delivered services to customer locations Country wide within timeframes.
- Worked with customers to understand needs and provide excellent service
- Used coordination and planning skills to achieve results according to schedule
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Country Sales Executive | Interim Ops Manager
Business Connexion (Mozambique)
Maputo
10.2012 - 09.2013
- Strategic Sales Management in the regions focusing on sales management, new installations and monitoring success thereof.
- Restructured the commercial business and went on to achieve US$6 000 000 in revenue.
- Key team member responsible for gaining ISO9001 certification for the business.
- Researching and understanding market trends to drive sales and support.
- Responsible for customer relationship management, resolving complaints and building new relationships.
- Drafting and responding to tenders, proposals and procurement of services and products on behalf of company.
- Developed policy and procedure manual for the department to ensure quick and efficient outcome to clients without compromising the business.
- Host corporate events and functions in conjunction with our partners and suppliers to build and secure new business relationships.
- Drive marketing campaigns across all platforms such as print, media and social media platforms.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Acted as interim operations management of supplies and business partners for local and international procurement management of importation and customs protocols.
Executive Head of Sales
TMCel
Maputo
06.2006 - 07.2012
- Drive sales, business retention strategies and achieve revenue budgets.
- Responsible for the sales, retentions, and achievement of budgets of the team.
- Coach and motivate sales management team to achieve goals providing the necessary support tools to enable them to resolve customer queries.
- Resolving customer queries, complaints in agreed upon SLA turnaround times. Worked with customers to understand needs and provide excellent service.
- Scheduling regular client contact meetings and visits to ensure customer retention and satisfaction, creating awareness of new features, products, and training.
- Host annual product launches, ensuring constant contact with clients.
- Preparation and submission of tender documents.
- Exceeded goals through effective task prioritization and great work ethic.
- Created plans and communicated deadlines to complete projects on time.
- Exceeded gross connection sales budget by 27% and revenue budget by 9%
- Awarded one of Mozambique’s largest tenders.
- Led the top achieving sales team in 2011.
- Recipient of the 2010 Sales Manager of the Year award.
- Created a Corporate Service Unit in 2007 responsible for the the successful segmentation of the entire Post-Paid Customer Base.
- Created and introduced an LCR installation and maintenance team within the corporate sales department.
- Led projects and analyzed data to identify opportunities for improvement.
Sales
Saicom
Maputo
01.2003 - 05.2006
- Engaged with customers to build rapport and loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Management of the sales team preparation and implementation of various marketing, sales, retention plans and financial forecasting.
- Procuring of all LCR and Payphone equipment required for our market.
- Oversee the sales figures, draft budgets, and ensure billings are timelessly executed and collected.
- Report and deliver company activities to the Saicom South African board of directors.
- Maintained records related to sales, returns and inventory availability
- Lead the installation and maintenance of equipment deployed in the Mozambican business Sector and monitor non billing equipment, escalating
- Exceeded gross connection sales budget by 27% and revenue budget by 9%.
Assistant
Mica Hardware
Maputo
12.2000 - 12.2002
- Primary activities included representation of the company, driving public relations activities, corporate affairs, and event management (functions). Responsible for all marketing and advertising across radio, television and print media as well as in-store marketing promotions to build brand awareness.
- Conducted research to assist with routine tasks and special projects.
- Communicated with management to explain issues and formulate solutions.
- Participated in strategic planning to execute in best interests of plan goals.
- Assisted management with activities to plan and oversee events and programs.
- Helped management with business operations to align teams, set goals and execute initiatives.
Data Entry | Visa Application Officer
British High Commission- Ghana
Accra
04.2000 - 10.2000
- Primary activities included capturing data on Visa Application Information into the UK Government computer System. Applicant Interviews on Visa application denials and confirmations of successful Visa application.
- Preparation of documents for to pre-issue stage. Assisting permanent commission staff with the preparation and functions and events.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Prepared variety of different written communications, reports and documents.
Education
NA - Sales Management
Cambridge
Correspondence 01.2000 - 07.2003
Skills
Operational planning
Timeline
Country Manager
Core Group Africa
04.2014 - Current
Self Employed
Sales Consulting to ITEC Solutions in Mozambique.
10.2013 - 04.2014
Country Sales Executive | Interim Ops Manager
Business Connexion (Mozambique)
10.2012 - 09.2013
Executive Head of Sales
TMCel
06.2006 - 07.2012
Sales
Saicom
01.2003 - 05.2006
Assistant
Mica Hardware
12.2000 - 12.2002
Data Entry | Visa Application Officer
British High Commission- Ghana
04.2000 - 10.2000
NA - Sales Management
Cambridge
01.2000 - 07.2003
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