Dominique Buys - Entry-Level Flight Attendant
Johannesburg
Summary
Hard-Working and passionate Job Seeker with strong communication skills and natural ability to connect with people are eager to secure Entry-Level Flight Attendant Position.
I am looking forward in contributing to a positive and safe travel environment while upholding the high standard of Airline Services.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Credit Rescue
01.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop strategies for improving service delivery and addressing recurring issues.
- Managed and resolved customer complaints and concerns effectively, resulting in 85% improvement in customer satisfaction.
- Engaged with customers by providing solutions and offering options to ensure customer satisfaction, and managed a retention score of 95%.
Education
Graduate - Flight Attendant
Cabin Crew Academy
Johannesburg, South Africa10.2023
High School Diploma - GCSE
Noordwyk Secondary School
Midrand, Johannesburg, South Africa11.2021
Skills
Excellent problem solving skills
Professional telephone demeanor
Customer Service
Adaptability and Flexibility
Active listening
Critical thinking
Certification
Safety and Emergency Procedures.
CPR and First Aid.
Fire Fighting.
Aviation Medicine.
Dangerous Goods.
Timeline
Customer Service Representative
Credit Rescue
01.2022 - 11.2022
Graduate - Flight Attendant
Cabin Crew Academy
High School Diploma - GCSE
Noordwyk Secondary School
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