Doctor Sphiwe Modisetsi
Snr Technical Assistance
Alberton
Summary
Accomplished Senior Technical Assistance and Operations Manager with a proven track record at City of Ekurhuleni, excelling in personnel management and technical report writing. Demonstrated ability to enhance team efficiency and customer satisfaction through effective communication and strategic planning. Skilled in navigating complex technical challenges and fostering collaborative environments.
Overview
26
26
years of professional experience
Work History
Senior Technical Assistance
City Fo Ekurhuleni
07.2007 - Current
- Maintained accurate documentation of technical procedures, facilitating knowledge sharing among team members.
- Consistently met deadlines by efficiently managing workload distribution among team members.
- Managed troubleshooting efforts, significantly reducing the number of escalated issues to higher-level support teams.
- Facilitated communication between technical staff and non-technical stakeholders, bridging gaps in understanding while promoting collaboration on key initiatives.
Operations Manager
City of Ekurhuleni
09.2004 - 10.2007
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Fleet & equipment control
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
Plumber Artisan
City of Ekurhuleni
10.1998 - 10.2004
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Repaired plumbing systems, components, and equipment.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
Education
No Degree - Public Administration
University of South Africa
Pretoria 04.2001 -
No Degree - Engineering
Technisa
Johannesburg, South Africa 04.2001 -
No Degree - Engineering
Pretoria-west Engineering College
Pretoria 04.2001 -
Skills
Customer care
Personnel management
fleet & equipment control
bulk water supply and reservoir
water demand and pressure management
water metering
waste & portable water pump station
waste and portable water network repair
outfall sewer networks
contracts and project management
budget compilation
technical report writing
Timeline
Senior Technical Assistance
City Fo Ekurhuleni
07.2007 - Current
Operations Manager
City of Ekurhuleni
09.2004 - 10.2007
No Degree - Public Administration
University of South Africa
04.2001 -
No Degree - Engineering
Technisa
04.2001 -
No Degree - Engineering
Pretoria-west Engineering College
04.2001 -
Plumber Artisan
City of Ekurhuleni
10.1998 - 10.2004
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