DOCTOR JOHANNES MTHEMBU
PROJECT CO-ORDINATOR(AUNTY P FOUNDATION)
Bloemfontein,FS
Summary
Proven Project Coordinator with a track record of driving project completion at AUNTY P FOUNDATION, leveraging strong project management and problem-solving skills. Excelled in enhancing customer satisfaction and team productivity, achieving significant improvements in workflow efficiency. Skilled in fostering relationships and adept at adapting to changing priorities, ensuring project success and stakeholder satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Coordinator
AUNTY P FOUNDATION
05.2024 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
Customer Service Manager
Edgars Stores
01.2012 - 07.2019
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Retail Specialist Associate
Boardmans
10.2008 - 11.2011
- Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
Retail Merchandiser
Jet Store(edcon)
01.2005 - 12.2007
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Arranged consistent shelves, bins, and racks at locations by following established planograms.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
Stock Take Supervisor
Edcon Work Force Management
01.2003 - 01.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
No Degree -
Refeng Thabo Senior Secondary School
Eastern Free State 04.2001 -
Skills
Project Coordination
Certification
Practical Small Business Managament
Timeline
Project Coordinator
AUNTY P FOUNDATION
05.2024 - Current
Customer Service Manager
Edgars Stores
01.2012 - 07.2019
Retail Specialist Associate
Boardmans
10.2008 - 11.2011
Retail Merchandiser
Jet Store(edcon)
01.2005 - 12.2007
Stock Take Supervisor
Edcon Work Force Management
01.2003 - 01.2005
No Degree -
Refeng Thabo Senior Secondary School
04.2001 -
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