Dlamini Welile N.
Mbabane
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
10
10
years of professional experience
Work History
Teller
Eswatini Bank
Eswatini
01.2019 - 02.2023
- Educated customers on using the banking website and mobile apps
- Processed customer transactions promptly, minimizing wait times
- Completed high-volume money counts, both manually and using machines
- Identified sales opportunities and referred customers to financial services partners
- Balanced cash drawer daily and resolved discrepancies
- Assisted in training new tellers on policies and procedures
- Executed wire transfers, stopped payments, and account transfers
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations.
Customer Consultant
Eswatini Bank
Eswatini
01.2017 - 01.2019
- Researched and resolved account and service problems
- Developed comprehensive training materials and conducted training sessions
- Maintained strong customer relationships by promptly addressing concerns
- Contacted outside providers on behalf of customers to resolve issues.
Finance Officer
Lusweti
Eswatini
01.2015 - 01.2017
- Captured day-to-day transactions and prepared bank reconciliations
- Managed the organization's debtors and creditors
- Prepared payment of invoices and payroll
- Coordinated and communicated with external stakeholders
- Planned and coordinated logistics for meetings and events
- Supported planning and coordination of programmed activities
- Drafted agendas, recorded minutes, and generated documents for meetings.
Finance Officer
Cheshire Homes of Swaziland
Eswatini
01.2014 - 01.2015
- Prepared staff salaries and managed petty cash
- Ensured timely payments of suppliers and prepared financial reports
- Coordinated budgets and project work plans
- Managed the fixed asset register and reconciled bank accounts
- Liaised between departments to facilitate communication on project developments
- Coordinated venue and catering arrangements for meetings and events.
Accounts Officer
Baphalali Red Cross Society Eswatini
Eswatini
01.2013 - 01.2014
- Updated general ledger with correct data to meet audit requirements
- Managed payroll and staff files for the organization
- Conducted bank reconciliations and presented audit findings
- Streamlined bookkeeping procedures to increase efficiency
- Compiled budget figures and prepared detailed financial reports.
Education
Bachelor of Commerce (Accounting) -
University of Swaziland
12.2016
Diploma in Commerce -
University of Swaziland
12.2010
O’Level Certificate -
Velebantfu High School
12.2005
Skills
- Budget Preparation and Expenditure Tracking
- Report Writing
- Petty Cash Management
- Invoice Processing
- Pastel Accounting and Payroll
- Tax Returns
- Bank Reconciliation
- Problem-Solving
- VAT Refund Claims
- Excellent Communication Skills
- Teamwork and Collaboration
References
- Mrs. Ngenisile Dlamini, Cheshire Homes of Swaziland, (+268) 7602 1981, ngenisiled@gmail.com
- Mr. Bheki Mthupha, Lusweti, (+268) 7627 9292, finance@swaziwire.co.sz
- Mrs. Nomzamo Mavimbela, +268 7638 6056, nomzamoma@swazibank.co.sz
Timeline
Teller
Eswatini Bank
01.2019 - 02.2023
Customer Consultant
Eswatini Bank
01.2017 - 01.2019
Finance Officer
Lusweti
01.2015 - 01.2017
Finance Officer
Cheshire Homes of Swaziland
01.2014 - 01.2015
Accounts Officer
Baphalali Red Cross Society Eswatini
01.2013 - 01.2014
Bachelor of Commerce (Accounting) -
University of Swaziland
Diploma in Commerce -
University of Swaziland
O’Level Certificate -
Velebantfu High School
Similar Profiles
SABELO FREDDY TFWALASABELO FREDDY TFWALA
CUSTOMER SERVICE AND SALES SUPERVISOR at ESWATINI BANKCUSTOMER SERVICE AND SALES SUPERVISOR at ESWATINI BANK
Ntandoyenkosi Sinethemba TsabedzeNtandoyenkosi Sinethemba Tsabedze
Customer Service Consultant at Eswatini BankCustomer Service Consultant at Eswatini Bank
Tenele LushabaTenele Lushaba
Universal Banker at Standard Bank EswatiniUniversal Banker at Standard Bank Eswatini