Microsoft 365
Djassy Fala Kambamba
Customer Service Advisor
Cape Town
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Webhelp ( SAGE canada)
Cape Town
10.2020 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Support Advisor
Indriver Driver recruiter Company
Cape town
09.2019 - 08.2020
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Factory Controller
Cutting edge cuisine
Cape town
02.2015 - 08.2017
- Created and distributed reports on internal and external finances, audits, and budgets.
- Making sure all the product delivered should to be up to date and labeled
Education
High School Diploma -
07.2005 - 07.2006
Computer Networking
03.2018 - 04.2019
MS Office(word,excel,power Point, Publisher)
03.2014 - 03.2015
Skills
Good communication skill
undefinedSoftware
Genesys system
Remote desktop
Like watching soccer, reading bible
My dream was becoming one of the best soccer player in the world but did not get chance to go further with soccer, but i really enjoy watching others playing too.
Reading bible because i am christian at first, and the word of God is knowledge, if you wanna have more knowledge in whatever you do just read the Bible
Timeline
Customer Service Representative - Webhelp ( SAGE canada)
10.2020 - Current
Customer Support Advisor - Indriver Driver recruiter Company
09.2019 - 08.2020
IT Academy - , Computer Networking
03.2018 - 04.2019
Factory Controller - Cutting edge cuisine
02.2015 - 08.2017
Scallabrini - , MS Office(word,excel,power Point, Publisher)
03.2014 - 03.2015
ITI Ndjili - High School Diploma,
07.2005 - 07.2006
Similar Profiles
CHRISTIANE AUSTCHRISTIANE AUST
Sales Operations Advisor at SAGE CANADASales Operations Advisor at SAGE CANADA
MANAR AL-ZUBAIDIMANAR AL-ZUBAIDI
Customer Support Agent at WebHelpCustomer Support Agent at WebHelp
Zaid ObeidatZaid Obeidat
Content Moderator at WebhelpContent Moderator at Webhelp