Divesh Jagdev
IT Support Officer
Durban
Summary
I.T Support Officer currently with 2 years of experience in providing large scale organizational support and database administration.
Overview
5
5
years of professional experience
Work History
Level 1 I.T Support Engineer
Babble Cloud Limited(msp)
08.2023 - 10.2023
o365 Admin
Exchange server
Intune device management
Azure active directory/entra
Teams/SharePoint admin
Windows server/active directory
PRTG server alerts/maintenance
Hyper-V
General i.t support(troubleshooting)
Trainee I.T Support Officer
EThekwini Municipality
04.2021 - 03.2023
Hardware/software troubleshooting and configuration
Testing of programs to ensure end user stability
End User Support at application and hardware level
Security Analysis and Risk Prevention
Admin duties regarding repairs of end user I.T equipment (pcs, printers etc.)
Leasing with suppliers of I.T equipment to find best possible solutions for end user/organization application and hardware needs
Graduate Trainee: Database Administration
EThekwini Municipality
02.2019 - 03.2021
Updating records in Learning Management System
Training of users on the Learning Management system
Admin duties (record keeping and capturing)
Attending of meetings and contributing in the transition of a new LM system
Education
Diploma: Software Development -
Varsity College Westville
Durban 04.2001 -
National Senior Certificate -
Umkomaas Secondary School
04.2001 -
Skills
Technical application support
Hardware support
Security Analysis
Application development
Microsoft 365 Admin/Office Suite proficiency
End user support
SQL understanding
Certifications
Microsoft Azure Fundamentals(AZ-900)
Microsoft Azure Fundamentals(AI-900)
Microsoft Azure Fundamentals(DP-900)
Microsoft Excel advanced
References
References
Mondli Zwane
Senior IT Support officer 0825434541/ 031-3113155
Jayess Jayram
Skills Development Practitioner 0823786899 / 031-3227882
Patrick Naicker
IT Support Supervisor 0849007959
Timeline
Level 1 I.T Support Engineer
Babble Cloud Limited(msp)
08.2023 - 10.2023
Trainee I.T Support Officer
EThekwini Municipality
04.2021 - 03.2023
Graduate Trainee: Database Administration
EThekwini Municipality
02.2019 - 03.2021
Diploma: Software Development -
Varsity College Westville
04.2001 -
National Senior Certificate -
Umkomaas Secondary School
04.2001 -
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