Divan Ferus
.
Paarl
Summary
I am a motivated and hardworking individual with a background in customer service and i am looking to further develop my skills.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
3
3
Languages
Work History
Game Center Assistant
Game Centre
01.2023 - Current
- Operated games and assisted customers in a fun, engaging environment
- Ensured safety protocols were followed and maintained equipment
Waiter & Kitchen Prep
Aquila Game Reserve
12.2023 - 01.2024
- Assisted in preparing and cooking meals for guests at the reserve
- Provided excellent customer service, ensuring guest satisfaction
- Supported kitchen and front-of-house staff in a fast-paced environment
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Education
Matriculated -
Einstein Academy
Skills
- Strong interpersonal and communication skills
- Attention to detail
- Always willing and ready to help people
Personal Information
Date of Birth: 08/14/05
Timeline
Waiter & Kitchen Prep
Aquila Game Reserve
12.2023 - 01.2024
Game Center Assistant
Game Centre
01.2023 - Current
Matriculated -
Einstein Academy
Similar Profiles
Stephen GowerStephen Gower
Senior Team Lead at Game Distribution CentreSenior Team Lead at Game Distribution Centre
Fieruz OkbayFieruz Okbay
Geez at Movie Centre-Game ZoneGeez at Movie Centre-Game Zone
Maya nunezMaya nunez
Party Host at In The GameParty Host at In The Game
Donnay Jacobs (Vermeulen)Donnay Jacobs (Vermeulen)
Physiotherapist at Nurture HealthPhysiotherapist at Nurture Health
Charné RetiefCharné Retief
Junior Accountant at Delecta FruitJunior Accountant at Delecta Fruit