Divan Ferus
.
Paarl
Summary
I am a motivated and hardworking individual with a background in customer service and i am looking to further develop my skills.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
3
3
Languages
Work History
Game Center Assistant
Game Centre
01.2023 - Current
- Operated games and assisted customers in a fun, engaging environment
- Ensured safety protocols were followed and maintained equipment
Waiter & Kitchen Prep
Aquila Game Reserve
12.2023 - 01.2024
- Assisted in preparing and cooking meals for guests at the reserve
- Provided excellent customer service, ensuring guest satisfaction
- Supported kitchen and front-of-house staff in a fast-paced environment
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Education
Matriculated -
Einstein Academy
Skills
- Strong interpersonal and communication skills
- Attention to detail
- Always willing and ready to help people
Personal Information
Date of Birth: 08/14/05
Timeline
Waiter & Kitchen Prep
Aquila Game Reserve
12.2023 - 01.2024
Game Center Assistant
Game Centre
01.2023 - Current
Matriculated -
Einstein Academy