Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic
Ditshwanelo Moira Ratau

Ditshwanelo Moira Ratau

DDST & Retro-Tagging Lead
Tembisa

Summary

Dynamic and innovative professional with a proven track record in leading support teams to achieve exceptional results. Recognized for a strong work ethic and the ability to thrive under pressure, consistently delivering high-quality performance while managing conflict with confidence. Expertise in fostering collaboration, optimizing processes, and enhancing employee engagement in fast-paced environments. Committed to continuous learning and eager to contribute effectively to organizational success through excellent communication skills and a client-centered approach.

Overview

20
20
years of professional experience
6
6
Languages

Work History

Retro Tagging Lead & DDST (Division Deployment Support Team Lead)

TCS (Woolworths - Onsite)
01.2025 - Current
  • Managing the process of implementing new systems, technologies, or processes across multiple stores within a specific division.
  • Coordinating activities, providing training, troubleshooting issues, and ensuring a smooth transition during system deployments.
  • Acting as a bridge between the corporate side and individual store locations, facilitating effective communication and problem-solving.
  • Key Responsibilities:
  • Pre-Deployment Preparation:
  • Managing the pre-deployment process, including store data cleanup, remote pre-training, and planning for on-site go-live training.
  • Coordination and Communication:
  • Coordinating activities, providing direction, and tracking the progress of project elements across multiple stores.
  • Training and Support:
  • Providing comprehensive system training and support to store owners, staff, and corporate personnel.
  • Troubleshooting and Problem Solving:
  • Identifying, prioritizing, and addressing areas of concern and opportunities to maximize system features and capabilities.
  • Performance Monitoring:
  • Tracking store-level progress to measure improvement and identify areas for further optimization.
  • Relationship Building:
  • Establishing strong working relationships with store staff to facilitate effective communication and collaboration.
  • Best Practices:
  • Working with retail staff to outline system and procedural best practices and train them on relevant tools.
  • Reporting:
  • Presenting seminars and reporting on progress to stakeholders.
  • System Integration:
  • Ensuring new systems integrate effectively with existing retail operations and infrastructure.
  • Logistics:
  • Managing the logistics of deploying new hardware, software, and other resources to stores.
  • Skills acquired in the position
  • Communication
  • Planning
  • Organization
  • Conflict Management
  • Stakeholder Management
  • Project Planning
  • Scheduling
  • Leadership
  • Decision Making
  • Scope Management
  • Risk Management
  • Advanced Planning and Scheduling (APS)
  • Agile Methodology
  • Business Analysis
  • Change Management
  • Microsoft Excel
  • People Management
  • Planning
  • Process Planning

Junior Project Manager & Project Planner

TCS (MTN – Offsite)
10.2021 - 11.2024
  • Planning, organizing, and directing operations related to ongoing projects primarily on MS Project
  • Lead team members in the project development department and oversee company projects to make sure they are running as planned
  • Communicate with stakeholders about scheduling, staffing and technical requirements.
  • Create schedules and collect documents to guide projects and outcomes.
  • Leading the planning and implementation of projects.
  • Coordinating project staff.
  • Resource planning and allocation.
  • Quality assurance.
  • Carrying out risk assessment.
  • Managing project administration, including all documentation.
  • Reporting regularly to senior management.
  • Managing client relationships.
  • Tracking project performance.
  • Project evaluations and results measurement.
  • Skills acquired in the position
  • Communication
  • Planning
  • Organization
  • Conflict Management
  • Stakeholder Management
  • Project Planning
  • Scheduling
  • Leadership
  • Decision Making
  • Scope Management
  • Risk Management

Program and Project Planner / Scheduler

TCS (MTN – Offsite)
01.2019 - 09.2021
  • Organize, implement and maintain scheduling management system supporting identified projects and their plans.
  • Assist to set up tasks and sub tasks to ensure satisfactory realization of project contract requirements as scheduled.
  • Attending key project meetings, reviews, and presenting schedule status/metrics.
  • Creating progress reports and liaising with the Project Manager and Program Director to plan, schedule, and programme major projects with the Planning Program.
  • Update schedule on a weekly basis using all information acquired.
  • Monitor the performance against the baseline
  • Perform project progress monitoring including identifying critical activities and reviewing forecast with progress achieved to date
  • Review and analyse Team Leads planning schedules and reports to ensure accuracy and completeness and detect and manage trends/deviations to the current forecast
  • Attend weekly forecast meetings for planning all work two weeks in advance.
  • Compilation and reporting of project status at month
  • Report any deviations from the agreed baseline schedule to the project team.

ISO Project Coordinator

TCS (Vodacom – Offsite)
09.2017 - 03.2018
  • Drive and monitor Audits of the company according to the Audit Program and QMS Procedure.
  • Follow up of planning of each audit, including: notification of auditees, analysis, recommendation and submittal for approval of the Audit Plan, ensure that Audit Plan has been dispatched to auditees.
  • Providing assistance to auditors during the steps of preparation.
  • Interfacing between auditors and auditees. Act as a facilitator of audits.
  • Ensure the completion of the audit. Receive the signed audit reports within reasonable due time.
  • Ensure that conclusions of the audit are understood by the auditees.
  • Manage and monitor nonconformities with respect to the QMS Procedure.
  • Ensure that nonconformities are correctly entered and all section are fulfilled, and make sure relevant persons are notified on occurrence of nonconformance.
  • Follow the responsiveness of process owners on nonconformities treatment.
  • Follow up the Corrective and Preventive actions.
  • Make sure quality incidents are recorded.
  • Ensure investigations are conducted and root causes are identified.
  • Ensure Corrective Actions/Preventive Actions are established and recorded.
  • Monitor the Corrective/Preventive actions following the QMS Procedures.
  • Promote Opportunities for Improvement within the organization.
  • Use the results of Audit to identify opportunities for improvement for all QMS processes.
  • Monitor Opportunities for Improvement in QMS.

IT Infrastructure Project Coordinator

Dimension Data SA
10.2014 - 08.2017
  • Coordinating all aspects of work performed by the IMACD co-ordination team.
  • Be the single Point of contact between our client’s Service Desk and our Operational team
  • Co-ordinate logging of change requests with the change team where required
  • Update relevant documentation and run reports as appropriate
  • Work with client to drive improvement in all areas where possible
  • Management of IMACD to closure
  • Regular follow up with IMACD providers to ensure the shortest time possible for delivery
  • Awareness of SLA requirements for IMACD and the management of appropriate actions to ensure that SLAs are met
  • Ensure that customer receives the best service possible
  • Monitoring of IMACD Service Delivery
  • Participating in the IMACD management meetings and reviews
  • Identifying and resolving IMACD assignment issues
  • Acting as focal point of contact for any daily IMACD activities that requires escalation (between our client’s Service Desk and our Operational team)
  • Coordinating all aspects of a client project (Revamp, New Site, Closure, relocation).
  • Ensuring that the project time frames are met.
  • Ensuring constant communication and updates are had with the Project Manager where projects are concerned.
  • Handling and attending to customer escalations and taking ownership where concerned.
  • Ensuring that the configuration and delivery of hardware (switches / servers / workstations) is always on time and within the agreed client SLA.
  • Achievements with job role:
  • ISO Champion
  • Ensure that the team obtains their ISO Certification by managing and updating current processes
  • Managing the documents and records and uploading it into SharePoint
  • Fully understanding the company’s goals, objectives and policies.
  • Ensuring that the current ISO standards and requirements are met.
  • Attending, presenting and taking down minutes in the Monthly Management Review Meetings.
  • Kepner-Tregoe Coach
  • Coaching the team through problem analysis.
  • Analyze individual and team performance
  • Identify gaps in the troubleshooting system
  • Identify gaps in problem solving skills
  • Provide effective, pinpointed feedback about individual performance
  • Give coaching tailored to the individual’s style and needs

Configuration Analyst

Dimension Data SA
01.2011 - 09.2014
  • Testing of different systems on a weekly basis or as and when required
  • Updating the CMDB with correct and relevant CI Information
  • Deployment, decommissioning and changing of CI’s from the clients’ environment as and when required
  • Assisting engineers with MACDs and escalations
  • Checking the status of CIs as and when required on MACDs
  • Reason for wanting to leave: Seeking Growth

Change Control Administrator

Dimension Data SA
12.2006 - 09.2014
  • Delivering the Change administration activities for specific clients and groups in accordance with the defined policies, processes and procedures.
  • Interaction with clients, 3rd party suppliers and all levels of engineers and support staff forming part of the applicable process activity.
  • Changes for respective clients processed timeously in accordance with client specific time frames.
  • Ensuring the all stakeholders are well informed regarding the respective client change processes.
  • Actively participate and where applicable, take ownership of the Change Management process for the allocated client accounts as well as actively identify and escalate areas of risk relating to the client and organizations Change Management environment.
  • Assist with Risk assessments and Change feedback requirements
  • Conduct RFC reviews and provide applicable CMDB updates
  • Coordinate CMDB change and release activities as applicable to the client
  • Provide users with Change reports as requested.
  • Participate in the establishment of applicable policies, standards, and procedures to govern the change management processes.
  • Assist with the recommendation of what can be managed in the management systems (CMDB).
  • Assist with the identification of CI’s and its attributes to be managed
  • Reporting the current status of all Change and Release activities and their history.
  • Report on all changes and risks on a scheduled frequency
  • Ensure that changes to the client environment are managed and maintained following the Change process.
  • Report on all Services, related CI s and risks on a scheduled frequency
  • Ensure that changes to CI’s and its attributes are managed and maintained following the Change process.
  • Educating and training users on the use of change processes.
  • Extract and compile monthly reports as defined and agreed with the client.
  • Report all exceptions identified through audited variance reports and failure in process.
  • Provide change owners with baselines and CI relationships to assist with assessing impact prior to change releases.
  • Participate in both internal and external audits.
  • Attend and chair the required CAB meetings.
  • Provide and continuous recommendation for improvements within the Change management process.
  • Adhere to the applicable set of agreed Service Levels.
  • Create, update and maintain the applicable documentation and systems with data relevant to the Change management process.
  • Reason for wanting to leave: Seeking growth

Customer Satisfaction Analyst

Dimension Data SA
12.2005 - 11.2006
  • - Calling customers to find out about the service that they received from Dimension Data.
  • - Escalating any complaints to the relevant people
  • - Ensuring that escalations are dealt with as soon as possible
  • - Keeping a record of all the escalations and feedback given by the customers
  • Reason for leaving: Seeking growth and stability, a better position presented itself
  • Reference: Amanda Shaw +27 83 3261144

Education

Small Business Management

Technikon Witwatersrand

Bachelor of Commerce - Marketing (Part time studies)

UNISA

Kepner-Tregoe Basic, Advanced and Coach Programme

ITIL Intermediate: RCV - undefined

Pink Elephant
01.2015

ITIL Foundation V3 - undefined

Pink Elephant
01.2011

ITIL Awareness - undefined

Dimension Data University
01.2009

Matric - undefined

Sir Pierre van Ryneveld High School
01.2003

Skills

  • Proficient in Microsoft Office
  • Proficient in MS Project
  • Operational management
  • Data entry proficiency
  • Summarizing meeting discussions
  • Leading a CAB meeting
  • Clear communication in presentations
  • Familiarity with IT systems and networks
  • Effective team management

    • Team leadership

    Guiding professional development

    Network connectivity troubleshooting

    Online technical support

References

Gerald, Glover, MS Enablement Manager, 082 653 7517

Interests

Reading, Visiting and volunteering at Child Welfares in my community, Sight Seeing

Timeline

Retro Tagging Lead & DDST (Division Deployment Support Team Lead)

TCS (Woolworths - Onsite)
01.2025 - Current

Junior Project Manager & Project Planner

TCS (MTN – Offsite)
10.2021 - 11.2024

Program and Project Planner / Scheduler

TCS (MTN – Offsite)
01.2019 - 09.2021

ISO Project Coordinator

TCS (Vodacom – Offsite)
09.2017 - 03.2018

IT Infrastructure Project Coordinator

Dimension Data SA
10.2014 - 08.2017

Configuration Analyst

Dimension Data SA
01.2011 - 09.2014

Change Control Administrator

Dimension Data SA
12.2006 - 09.2014

Customer Satisfaction Analyst

Dimension Data SA
12.2005 - 11.2006

Kepner-Tregoe Basic, Advanced and Coach Programme

ITIL Intermediate: RCV - undefined

Pink Elephant

ITIL Foundation V3 - undefined

Pink Elephant

ITIL Awareness - undefined

Dimension Data University

Matric - undefined

Sir Pierre van Ryneveld High School

Small Business Management

Technikon Witwatersrand

Bachelor of Commerce - Marketing (Part time studies)

UNISA

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Ditshwanelo Moira RatauDDST & Retro-Tagging Lead