Ditlhalaoka Susan Molapisi

· Self-motivated, with a strong sense of personal responsibility.

· Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

· Analyzed complex data and derived insights that inform business strategy and add strategic value.

· Synthesized large datasets into actionable insights.

· Managed time efficiently in order to complete all tasks within deadlines.

· Conducted data cleaning tasks to achieve productive workflow.

· Paid attention to detail while completing assignments.

· Participated in team projects, demonstrating an ability to work collaboratively and effectively.

· Assisted with day-to-day operations, working efficiently and productively with all team members.

· Learned and adapted quickly to new technology and software applications.

· Proven ability to learn quickly and adapt to new situations.

· Excellent communication skills, both verbal and written.

· Compiled statistical information for global and local databases report

• Correctly coded new data items characteristics, check and submit on a weekly basis.
• Ensuring that all instructions are completed accurately and appropriately before weekly and monthly handover and handling of incoming queries and action as per agreed SLA.
• Expedited project completion timelines with strong time management skills and adherence to deadlines.
• Maintained high coding standards by adhering to SLA

staying current with emerging technologies

• Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadline

• Recorded and maintained relevant data for each client and work order.
• Displayed flexibility to adapt to quarterly policy changes and database re-organization.
• Demonstrated computer skills for data entry and answered broad variety of inquiries.
• Collaborated with cross-functional teams to improve overall product performance in the field.
• Researched and identified solutions to queries
• Helped with special projects.
• Mystery shopping.