Disha Koonjee

As a CRM Planning Manager, my core responsibility is to develop and implement strategies that enhance customer engagement and loyalty. I analyze customer data to identify trends and opportunities, ensuring our campaigns are tailored to meet specific customer needs. This involves managing CRM software, maintaining accurate data, and coordinating with sales and marketing teams to align our initiatives. My role requires strong analytical skills, effective communication, and the ability to collaborate across departments to drive business growth through improved customer relationships.

As a CRM Executive at Mecca Bingo Retail, I am responsible for ensuring the accuracy and integrity of customer data by conducting regular quality checks using tools such as Adobe Campaign, Movable Ink, and Taxi. I compile and analyze engagement reports to extract actionable insights that inform our marketing strategies. My role involves managing and executing assigned campaigns efficiently, ensuring they align with best practices, and comply with Advertising Standards Authority (ASA) guidelines. I consistently demonstrate a commitment to supporting my team members by offering assistance and guidance whenever needed, fostering a collaborative and productive work environment.

As a customer service champion, I was responsible for assisting customers with inquiries related to deposits, withdrawals, and technical issues on our website and app. I promoted responsible gambling by identifying potential problems and offering support or referrals to professionals when necessary. I maintained a thorough understanding of our casino games, including their rules, terms and conditions, and return-to-player (RTP) rates. Communication with customers was conducted via chat, email, and phone, ensuring clarity and professionalism. Additionally, I kept accurate records of customer interactions, and ensured that any promised follow-up actions were completed to maintain customer satisfaction.

As a Sales and Marketing Executive specializing in room lettings in East London, I was responsible for connecting clients with suitable rental accommodations, including apartments and shared rooms. This involved understanding individual client needs, providing detailed property information, and coordinating property viewings to facilitate informed decisions.
I managed the end-to-end booking process, ensuring seamless transactions, and high levels of customer satisfaction. This included handling inquiries, negotiating rental terms, and liaising with landlords to confirm availability, and finalize agreements. Maintaining up-to-date knowledge of local property listings and market trends was essential to provide clients with the most relevant options.

As an English and French teacher in a secondary school, I was responsible for developing students' reading, writing, and analytical skills. We design and implement lesson plans that cover literature, grammar, and composition. Additionally, I assessed student progress, provided feedback, and created a supportive classroom environment to foster critical thinking and effective communication.

As a Sales Executive for room lettings, I managed the advertising of available rooms on platforms like SpareRoom and Gumtree, ensuring each listing was detailed and appealing. I coordinated viewings and handled bookings remotely from Mauritius, liaising between prospective tenants and the London office. This involved scheduling appointments, providing information about the properties, and assisting with the booking process to ensure a smooth transition for tenants. My role required strong organizational skills, effective communication, and the ability to manage tasks across different time zones to meet the needs of both clients and landlords.