Disebo Sealanyane
Sales Manager
Johannesburg
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 10+-year background maintaining customer satisfaction and contributing to company success. Proficient in CRM and SAP. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented Customer Service Manager with 10+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Lead Customer Service Manager
Walmart Makro
Johannesburg
06.2023 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
Retail Sales Manager
Walmart Makro
Johannesburg
03.2016 - 06.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Supported executive and marketing departments in promotional asset development, material deadlines, and product approvals.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Trained team members in successful strategies to meet operational and sales targets.
Assistant Store Manager
Puma Sports Distributors
Johannesburg
05.2010 - 12.2014
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted in recruiting, hiring and training of team members.
Education
Certificate - Retail Supervisor
RW SETA
R&W Seta 04.2021 - 03.2022
Certificate - Matric
Namedi Secondary School
Disepkloof Soweto 01.2002 - 12.2002
Skills
Customer Relationship Management Software (CRM)
Budgeting and reporting
Inter-department collaboration
Personnel training and development
Retail platforms
Exceptional interpersonal communication
Effective problem solver
Staff Management
Customer Relations
Administrative support
Staff education and training
Sales expertise
Microsoft Outlook, Word and Excel
MS Office expert
Schedule Management
Process improvement specialist
Exceptional telephone etiquette
SAP and ERP system knowledge
Sales proficiency
Customer-focused
CRM
Excellent time management skills
Team Building
Timeline
Lead Customer Service Manager
Walmart Makro
06.2023 - Current
Certificate - Retail Supervisor
RW SETA
04.2021 - 03.2022
Retail Sales Manager
Walmart Makro
03.2016 - 06.2023
Assistant Store Manager
Puma Sports Distributors
05.2010 - 12.2014
Certificate - Matric
Namedi Secondary School
01.2002 - 12.2002