Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Disebo Sealanyane

Sales Manager
Johannesburg

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 10+-year background maintaining customer satisfaction and contributing to company success. Proficient in CRM and SAP. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented Customer Service Manager with 10+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Lead Customer Service Manager

Walmart Makro
Johannesburg
06.2023 - Current
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.

Retail Sales Manager

Walmart Makro
Johannesburg
03.2016 - 06.2023
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.
  • Supported executive and marketing departments in promotional asset development, material deadlines, and product approvals.
  • Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Trained team members in successful strategies to meet operational and sales targets.

Assistant Store Manager

Puma Sports Distributors
Johannesburg
05.2010 - 12.2014
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Assisted in recruiting, hiring and training of team members.

Education

Certificate - Retail Supervisor

RW SETA
R&W Seta
04.2021 - 03.2022

Certificate - Matric

Namedi Secondary School
Disepkloof Soweto
01.2002 - 12.2002

Skills

Customer Relationship Management Software (CRM)

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Timeline

Lead Customer Service Manager

Walmart Makro
06.2023 - Current

Certificate - Retail Supervisor

RW SETA
04.2021 - 03.2022

Retail Sales Manager

Walmart Makro
03.2016 - 06.2023

Assistant Store Manager

Puma Sports Distributors
05.2010 - 12.2014

Certificate - Matric

Namedi Secondary School
01.2002 - 12.2002

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Disebo Sealanyane Sales Manager