Dirk Johannes Hagen Zandberg

Qualified Master Technician appointed the role of diagnostic technician.

Skill set:

• Obtain customer details and complaints to create a job card.
• Pre-repair road test to determine any faults and general condition of vehicle.
• Acquire list of parts needed for reparations to be done on vehicle.
• Communicate with technicians to ensure correct repair procedure is carried out..
• Post-repair road test to determine if faults were repaired and general condition of vehicle is good.
• Enhance team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
• Repair brake, exhaust, electrical and other systems for domestic automotive brands.
• Inspect damaged vehicles to estimate repair labor cost and required parts expense.
• Check brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
• Repair and replaced worn and damaged components.
• Investigate customer complaints to identify cause of malfunctions.
• Service air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Read and follow technical documentation to complete accurate repairs.
• Explain maintenance and repair needs to customers and offered advice on preventative maintenance.
• Analyze vehicle data using advanced diagnostic equipment.
• Complete full vehicle inspections to check for leaks, damage, or other issues of concern.
• Test newly installed equipment to determine proper functionality and compliance with regulations.
• Perform diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Replace damaged, missing, or defective parts with new and refurbished components.
• Service vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Increase customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
• Demonstrate versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
• Promote a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
• Boost overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
• Support business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
• Conduct thorough inspections to identify potential problems before they escalated into major repairs.
• Collaborate with service advisors to ensure accurate repair estimates and customer satisfaction.
• Diagnose and repair minor electrical issues
• Diagnosed complex mechanical issues, ensuring rapid and effective resolutions.
• Led team in implementing preventative maintenance programs, enhancing equipment reliability.
• Trained junior technicians on advanced repair techniques and safety protocols.

• In the 8 years of being employed at Twin Landy Service center I started as a general technician doing basic tasks like servicing of diesel and petrol vehicles.
• During the course of 8 years of employment my skill set advanced and grew vastly as I progressed through ranks in the workshop environment, which led to getting promoted to workshop manager.
• My position as workshop manager required me to diagnose and do fault finding with the use of software based diagnostics equipment, Managing parts procurement based on accurate part numbers post-diagnosis.,Overseeing routine inspections and maintenance, including oil changes and brake repairs. Monitoring technician progress and providing hands-on support as needed. Performing complex repairs on engines, transmissions, and electrical systems when necessary.
• Personal Experience in the Mechanical Field
• I have also obtained mechanical experience on a wide variety of makes and models of petrol and diesel vehicles concerning the maintenance procedures and mechanical operation involved on them in my personal capacity.
• I have experience in the fabrication field which includes using machinery like a lathe, bench drill, grinder, welder (MIG, TIG).
• Oversaw daily workshop operations, ensuring efficient workflow and adherence to safety standards.
• Managed a team of technicians, providing guidance and mentorship to enhance skill development.
• Managed and led a team of technicians for optimal productivity and job satisfaction.
• Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
• Identified areas in need of improvement and developed plans to correct problems.
• Implemented cost-saving initiatives, reducing overall expenses without compromising product quality.