Dipuo Patience Silinda
quality specialist
Erkhuruleni
Overview
15
15
years of professional experience
Work History
Cleaner
Fruit and vegetables
- Cleaning and counting stock (stock taking)
Mail processor
South African post office (international mail center)
- Mail sorting, dispatching and reporting
Assessment officer
South African post office (international mail center)
Acting supervisor in Transport & Logistics
South African post office (international mail center)
- Petrol card control, filing fines, odometer monitor and supervising
Exposure at finance department
South African post office (international mail center)
- Prepare and send transit handling accounts to foreign countries, Check scanned bills to make sure that all entries are correct
Data controller
South African post office (international mail center)
- Capture Process control, NCC report and planning production, Estimates production times and determines optimum staffing for production
Quality officer
South African post office (international mail center)
- Engage with customers to consult and implement new business processes or changes to existing processes, Maintaining the ISO 9001:2008 Quality Management, Embarking on continuous improvement programs and process audits, International Business implementation of ISO9001:2008 Quality, Designing Systems Level Procedures for the quality management, Documenting Standard Operating Procedures, Documenting Working Instructions, Root cause analysis, Corrective action measures
Acting quality specialist and analyst
South African post office (international mail center)
- Analyst UPU report QCS report GMS report (a panelist for upu)
Administrative Coordinator
South African Post Office
Erkhuruleni
01.2022 - Current
Education
Johannesburg polytech Institute
Financial Accounting Management (N4) - undefined
Central Johannesburg College
Entrepreneurship - undefined
Regenesys Business school
B-com Finance Management - undefined
UNISA
Skills
Total Quality Management ( including ISO 9001:2008)
Program and Project management
Change Management
Written and verbal communication
Business management
Administrative
Various levels of report writing
Minute taking at executive Level
People management
Organizational skills
Program and Project Management
Ability to work with many different people at different hierarchical levels
Ability to manage my time
Ability to delegate
Listening skills
Self-motivating
Enquiring mind
Coaching and Mentoring
Change Management
Microsoft Visio 2007 & 2010
Microsoft word
Microsoft excel ( Basic Linear Programming solver function)
Microsoft Outlook
Microsoft PowerPoint
Microsoft SharePoint
Microsoft Project
Accomplishments
- With an extensive career history of successfully rolling out process improvement initiatives using established problem solving tools, Techniques and project management methodologies, leading a Business unit which cuts across the Southern African Postal Community ( SADC) as well as managing the liaison and interaction with Universal Postal Union (UPU) Executive Management, my journey of professional development has forged key learnings and valuable principles of successful project management, business optimization, leadership and Stakeholder relationship management.
- Successfully implemented work measurement and ISO 9001:2008 Quality Management system for South African Bureau of standards certification in the year 2013. Attained a global certification in Quality of service and Security in the 2012-2016 UPU quality of service certification.
- Successfully implementing customs assessment tariff duties module with the According to the South African Revenue Services requirement in the capacity as a business Analyst.
- Monitoring the delivery standards of airlines through stringent definition and management of Service Level Agreements/ Key Performance Indicators and Memorandums of Understanding and managing the delivery standards of the International Business.
Notice Period
One Month
Driver License
Yes, Code 10
Personal Information
- ID Number: 8204280894080
- Nationality: South African
References
- Bheki Magubane, Senior Manager, 011-961-6000
- Yale Moetanalo, Industrial engineering Manager, 073-1823404
- Abdool Munsuralli, Senior Manager, 011-961-6001, 0648841516
Timeline
Administrative Coordinator
South African Post Office
01.2022 - Current
Cleaner
Fruit and vegetables
Mail processor
South African post office (international mail center)
Assessment officer
South African post office (international mail center)
Acting supervisor in Transport & Logistics
South African post office (international mail center)
Exposure at finance department
South African post office (international mail center)
Data controller
South African post office (international mail center)
Quality officer
South African post office (international mail center)
Acting quality specialist and analyst
South African post office (international mail center)
Johannesburg polytech Institute
Financial Accounting Management (N4) - undefined
Central Johannesburg College
Entrepreneurship - undefined
Regenesys Business school
B-com Finance Management - undefined
UNISA