Dipuo Annah Makhetha
Benoni
Summary
Diligent Customer Service Agent with security expertise. Skilled in freight movement techniques and documentations. A versatile individual, positive and self-motivated who always gives off their best as to achieve excellent results with strong analytical thinking skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
10
10
Certifications
Work History
Team Leader Office
Worldwide Flight Services
9 2023 - 10.2023
- Provides services to the company within a designated area of responsibility.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Adherence to relevant work instructions and procedures.
- Report, correct and prevent all irregularities and deviations from Departments Procedures.
- Hold regular team meetings and briefings and provide feedback to the Duty Managers.
- Ensures quality control of service is fully in place and understood by all members of staff.
- Serve as a liaison between Export Office Department and Export Warehouse Department.
- Comply with other general office duties as and when required.
Exports Cargo Agent
Worldwide Flight Services
09.2020
- Ensuring all consignments comply with national and international rules and regulations requirements
- Checking all DGR, AVI and other special cargo prior acceptance
- Physically accept cargo in to the warehouse, weight and measures each consignment to maintain updated records
- Ensuring all documents are captured correctly prior manifesting and loading
- Evaluated export documents to validate compliance with regulations and procedures
- Participated in meetings with supervisors to discuss issues, concerns and ways to improve service
- Maintaining shipping records, keeping accurate documentation, and interacting with freight agents
- Collaborates closely with the other departments for smooth handling of shipments and continuous updates
- Ability to organize and prioritize work in a fast-paced targeted environment
- Physically loading and manifesting of cargo in the warehouse.
Aviation Exports Agent
Lufthansa Cargo
04.2017 - 08.2020
- Responsible for filling documents, answering internal and external phones
- Physically accept cargo, weighing and taking dimension of shipments
- Ensuring all Dangerous Goods shipments are marked, labeled and packed in accordance with current IATA regulations
- Capturing and updating shipments on the system accordingly
- Tracking and tracing of shipments
- Loading and manifesting of cargo
- Ensuring States and Operators variations for all special commodities such as, (AVI, DGR, PER, PEP, VAL, HUM) requirements are met upon receipt of cargo.
Computerized Control Room Operator
Valorem Handling (Lufthansa Cargo)
03.2012 - 03.2017
- Calmly responded to issues as they arose on the site, escalating incidents where necessary
- Supported client and team, gathering information, making clear and appropriate decisions on behalf of the security team
- Notified line manager before leaving control room for breaks to get coverage
- Provided safety to staff and customers by promptly acting on suspicious behavior and crimes detected
- Cleaned and kept control room tidy at all times to comply with company cleanliness standards
- Managed entrances intercoms and offered information on location of buildings and any other information requested
- Screening of air freight by the means of X-Ray machine and Explosive Detective Device (ETD)
Customer Service Agent
Menzies Aviation South Africa
Johannesburg
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
Education
Matric -
Hlajoane Senior Secondary School
Free State 01.2003 -
Cargo 1 - Transport And Logistics
Cargo Learning Academy
Johannesburg 01.2023 -
International Diploma in Logistics and Transport - Transport And Logistics
The Chartered Institute of Logistics And Transport
Johannesburg, South Africa 01.2022 -
Office Administration - undefined
P C Training and Business College
Kempton Park, GP 01.2016 - undefined
End User Computing - undefined
P C Training and Business College
Kempton Park, GP 01.2015 - undefined
Skills
Problem solving
Certification
Cargo 1
Timeline
Customer Service Agent
Menzies Aviation South Africa
11.2023 - Current
Cargo 1 - Transport And Logistics
Cargo Learning Academy
01.2023 -
International Diploma in Logistics and Transport - Transport And Logistics
The Chartered Institute of Logistics And Transport
01.2022 -
Exports Cargo Agent
Worldwide Flight Services
09.2020
Aviation Exports Agent
Lufthansa Cargo
04.2017 - 08.2020
Office Administration - undefined
P C Training and Business College
01.2016 - undefined
End User Computing - undefined
P C Training and Business College
01.2015 - undefined
Computerized Control Room Operator
Valorem Handling (Lufthansa Cargo)
03.2012 - 03.2017
Matric -
Hlajoane Senior Secondary School
01.2003 -
Team Leader Office
Worldwide Flight Services
9 2023 - 10.2023
Similar Profiles
Julian HernandezJulian Hernandez
Office Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesOffice Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
TyWAYNE STEPTERTyWAYNE STEPTER
Ramp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesRamp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services