Dipuo Rankapole
Pretoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
16
16
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Claims Assessor
FNB
Pretoria
01.2017 - 06.2022
- Interviewed claimants and witnesses to gather factual information.
- Investigated and processed Credit Life insurance claims for policyholders.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Consulted police and hospital records when needed.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Collected evidence to support contested claims in court.
- Followed up on potentially fraudulent claims initiated by claims representatives.
Senior Claims Consultant
FNB Life
Johannesburg
12.2013 - 01.2017
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Offered personalized solutions to meet customer requirements and close sales.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Claims Consultant
Clientele Life
Rivonia
04.2009 - 06.2013
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Offered personalized solutions to meet customer requirements and close sales.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Online Banking Consultant
Standard Bank SA
Johannesburg
11.2006 - 12.2008
- Worked with customers to procure updated financial information on continuous basis.
- Opened, closed, and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Education
High School Diploma -
Ntswane High School
Hammanskraal 01.1999 - 12.1999
Skills
Policy investigations
Microsoft Word
Benefits review
Legal proceedings knowledge
Underwriting knowledge
Claims
Risk management
Email management
Customer Service
Certification
RE 5
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Excel Fundamentals-Formulas for Finance
08-2023
Claims Assessor
FNB
01.2017 - 06.2022
Senior Claims Consultant
FNB Life
12.2013 - 01.2017
RE 5
03-2013
Claims Consultant
Clientele Life
04.2009 - 06.2013
Online Banking Consultant
Standard Bank SA
11.2006 - 12.2008
High School Diploma -
Ntswane High School
01.1999 - 12.1999