Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Dipuo Rankapole

Dipuo Rankapole

Pretoria

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals

Overview

16
16
years of professional experience
1
1
year of post-secondary education
2
2
Certifications

Work History

Claims Assessor

FNB
Pretoria
01.2017 - 06.2022
  • Interviewed claimants and witnesses to gather factual information.
  • Investigated and processed Credit Life insurance claims for policyholders.
  • Handled complaints and grievances using negotiating and problem-solving skills.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
  • Consulted police and hospital records when needed.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Collected evidence to support contested claims in court.
  • Followed up on potentially fraudulent claims initiated by claims representatives.

Senior Claims Consultant

FNB Life
Johannesburg
12.2013 - 01.2017
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Offered personalized solutions to meet customer requirements and close sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.
  • Created and maintained detailed database to develop promotional sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Claims Consultant

Clientele Life
Rivonia
04.2009 - 06.2013
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Offered personalized solutions to meet customer requirements and close sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.
  • Created and maintained detailed database to develop promotional sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Online Banking Consultant

Standard Bank SA
Johannesburg
11.2006 - 12.2008
  • Worked with customers to procure updated financial information on continuous basis.
  • Opened, closed, and updated accounts for customers.
  • Provided advice on different bank products and financial options.
  • Educated customers on features and benefits of banking products and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Education

High School Diploma -

Ntswane High School
Hammanskraal
01.1999 - 12.1999

Skills

Policy investigations

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Certification

RE 5

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning

Timeline

Excel Fundamentals-Formulas for Finance

08-2023

Claims Assessor

FNB
01.2017 - 06.2022

Senior Claims Consultant

FNB Life
12.2013 - 01.2017

RE 5

03-2013

Claims Consultant

Clientele Life
04.2009 - 06.2013

Online Banking Consultant

Standard Bank SA
11.2006 - 12.2008

High School Diploma -

Ntswane High School
01.1999 - 12.1999

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Dipuo Rankapole