Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DIPOLELO SHOKA

Administration Manager/ Head Of Reception/ Personal Assistant
Midrand

Summary

Seasoned Medical Service Administrator with 4+ years' experience, adept in front-office operations, customer service, and financial management, seeks to join your team and drive excellence in healthcare delivery.

Overview

6
6
years of professional experience
1
1
Language

Work History

Receptionist / Administration

Eye prestige - Ophthalmologist
01.2025 - Current
  • Proficient in ICD-10 coding and its application in healthcare settings.
  • Committed to a customer-centered approach, recognizing and valuing patient experiences.
  • Strong knowledge and practical application of patient administration systems, policies, and procedures.
  • Capable of working effectively under pressure while maintaining accuracy and professionalism.
  • Excellent interpersonal skills with the ability to engage with people and confidently handle frontline responsibilities.
  • Strong organizational and planning abilities to ensure tasks are completed efficiently and effectively.
  • Able to identify, uphold, and exemplify company values in daily operations.
  • Knowledge of medical aid schemes.

Administrator

Boston City Campus
01.2022 - 01.2024
  • Support budgeting and bookkeeping procedures.
  • Coordinate and oversee all office duties.
  • Handle questions or complaints.
  • Maintaining office files and paperwork.
  • Negotiations payoff deadlines and payment plans.

Receptionist

Seshego hospital
01.2020 - 01.2021
  • Scheduled and confirmed patient appointments for diagnostics, surgeries, and consultations.
  • Compiled and recorded medical charts, reports, and correspondence using a typewriter or computer.
  • Interviewed patients to complete documents, case histories, and forms like intake and insurance forms.
  • Operated office equipment such as voicemail messaging systems and utilized word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
  • Typed medical documents such physician dictations and patient charts.

Receptionist

Agile Physiotherapy
01.2020 - 01.2020
  • Welcomed individuals and directed them to appropriate resources or departments.
  • Managed office supplies procurement.
  • Recorded and conveyed messages efficiently.
  • Managed incoming calls, ensuring accurate responses to inquiries.
  • Facilitated communication between clients and physiotherapists, including follow-ups on missed appointments.
  • Oversaw inventory and upheld clinic cleanliness standards.
  • Handled billing processes for Motor Vehicle Accidents (MVA) and Health Claims for Auto Insurance (HCAI).

Education

Medical Secretary - undefined

Bolton college
01.2022

Diploma - undefined

Leshikishiki high school
01.2016

Skills

Customer relations

References

Onica, Bopape, harrismith@eyeprestige.co.za, 0796338994, Eye prestige

Timeline

Receptionist / Administration

Eye prestige - Ophthalmologist
01.2025 - Current

Administrator

Boston City Campus
01.2022 - 01.2024

Receptionist

Seshego hospital
01.2020 - 01.2021

Receptionist

Agile Physiotherapy
01.2020 - 01.2020

Medical Secretary - undefined

Bolton college

Diploma - undefined

Leshikishiki high school
DIPOLELO SHOKAAdministration Manager/ Head Of Reception/ Personal Assistant