DIPOLELO SHOKA
Administration Manager/ Head Of Reception/ Personal Assistant
Midrand
Summary
Seasoned Medical Service Administrator with 4+ years' experience, adept in front-office operations, customer service, and financial management, seeks to join your team and drive excellence in healthcare delivery.
Overview
6
6
years of professional experience
1
1
Language
Work History
Receptionist / Administration
Eye prestige - Ophthalmologist
01.2025 - Current
- Proficient in ICD-10 coding and its application in healthcare settings.
- Committed to a customer-centered approach, recognizing and valuing patient experiences.
- Strong knowledge and practical application of patient administration systems, policies, and procedures.
- Capable of working effectively under pressure while maintaining accuracy and professionalism.
- Excellent interpersonal skills with the ability to engage with people and confidently handle frontline responsibilities.
- Strong organizational and planning abilities to ensure tasks are completed efficiently and effectively.
- Able to identify, uphold, and exemplify company values in daily operations.
- Knowledge of medical aid schemes.
Administrator
Boston City Campus
01.2022 - 01.2024
- Support budgeting and bookkeeping procedures.
- Coordinate and oversee all office duties.
- Handle questions or complaints.
- Maintaining office files and paperwork.
- Negotiations payoff deadlines and payment plans.
Receptionist
Seshego hospital
01.2020 - 01.2021
- Scheduled and confirmed patient appointments for diagnostics, surgeries, and consultations.
- Compiled and recorded medical charts, reports, and correspondence using a typewriter or computer.
- Interviewed patients to complete documents, case histories, and forms like intake and insurance forms.
- Operated office equipment such as voicemail messaging systems and utilized word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
- Typed medical documents such physician dictations and patient charts.
Receptionist
Agile Physiotherapy
01.2020 - 01.2020
- Welcomed individuals and directed them to appropriate resources or departments.
- Managed office supplies procurement.
- Recorded and conveyed messages efficiently.
- Managed incoming calls, ensuring accurate responses to inquiries.
- Facilitated communication between clients and physiotherapists, including follow-ups on missed appointments.
- Oversaw inventory and upheld clinic cleanliness standards.
- Handled billing processes for Motor Vehicle Accidents (MVA) and Health Claims for Auto Insurance (HCAI).
Education
Medical Secretary - undefined
Bolton college
01.2022
Diploma - undefined
Leshikishiki high school
01.2016
Skills
Customer relations
References
Onica, Bopape, harrismith@eyeprestige.co.za, 0796338994, Eye prestige
Timeline
Receptionist / Administration
Eye prestige - Ophthalmologist
01.2025 - Current
Administrator
Boston City Campus
01.2022 - 01.2024
Receptionist
Seshego hospital
01.2020 - 01.2021
Receptionist
Agile Physiotherapy
01.2020 - 01.2020
Medical Secretary - undefined
Bolton college
Diploma - undefined
Leshikishiki high school