Administration Manager/ Head Of Reception/ Personal Assistant
Midrand
Summary
Seasoned Medical Service Administrator with 4+ years' experience, adept in front-office operations, customer service, and financial management, seeks to join your team and drive excellence in healthcare delivery.
Overview
6
6
years of professional experience
1
1
Language
Work History
Receptionist / Administration
Eye prestige - Ophthalmologist
01.2025 - Current
Proficient in ICD-10 coding and its application in healthcare settings.
Committed to a customer-centered approach, recognizing and valuing patient experiences.
Strong knowledge and practical application of patient administration systems, policies, and procedures.
Capable of working effectively under pressure while maintaining accuracy and professionalism.
Excellent interpersonal skills with the ability to engage with people and confidently handle frontline responsibilities.
Strong organizational and planning abilities to ensure tasks are completed efficiently and effectively.
Able to identify, uphold, and exemplify company values in daily operations.
Knowledge of medical aid schemes.
Administrator
Boston City Campus
01.2022 - 01.2024
Support budgeting and bookkeeping procedures.
Coordinate and oversee all office duties.
Handle questions or complaints.
Maintaining office files and paperwork.
Negotiations payoff deadlines and payment plans.
Receptionist
Seshego hospital
01.2020 - 01.2021
Scheduled and confirmed patient appointments for diagnostics, surgeries, and consultations.
Compiled and recorded medical charts, reports, and correspondence using a typewriter or computer.
Interviewed patients to complete documents, case histories, and forms like intake and insurance forms.
Operated office equipment such as voicemail messaging systems and utilized word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
Typed medical documents such physician dictations and patient charts.
Receptionist
Agile Physiotherapy
01.2020 - 01.2020
Welcomed individuals and directed them to appropriate resources or departments.
Managed office supplies procurement.
Recorded and conveyed messages efficiently.
Managed incoming calls, ensuring accurate responses to inquiries.
Facilitated communication between clients and physiotherapists, including follow-ups on missed appointments.
Oversaw inventory and upheld clinic cleanliness standards.
Handled billing processes for Motor Vehicle Accidents (MVA) and Health Claims for Auto Insurance (HCAI).