Dipheku Agrinette Machaba
Marketing Manager
Wierdapark,GP
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, progrAms and improvements. Possessing effective organizational skills and proficiency with administration and practical tasks, including planning market research, organizing the distribution of literature to helping to put on an event. A good sales representative and a quick learner who can absorb new ideas and can communicate clearly and effectively with work colleagues, clients and senior managers. Am willing to travel nationwide. Have basic knowledge of the public service Regulatory Frame work.
Overview
2
2
years of professional experience
1
1
Marketing
1
1
Office administration
Work History
Office Administrator
RM Logistics
01.2016
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- 'Managed over 50 customer calls per day.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Delivered clerical support by handling range of routine and special requirements
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
- Interacted with customers by phone, email or in-person to provide information
- Reconciled account files and produced monthly reports
- Edited documents to improve accuracy of language, flow and readability
- Trained new employees on administrative procedures, company policies and performance standards
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
- Assisted with coordination and hosting of company events
- Organized, facilitated and participated in community service efforts
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Produced high-quality communications for internal and external use
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Supported office manager with proactive correspondence management, document coordination and customer relations
Office manager
RM Logistics
cosmo city
01.2021 - 01.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Maintained computer and physical filing systems
- Evaluated employee records and productivity and submitted evaluation reports
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Sourced vendors for special project needs and negotiated contracts
- Updated reports, managed accounts and generated reports for company database
- Delivered performance reviews, recommending additional training or advancements
- Coached new hires on company processes while managing employees to achieve maximum production
- Implemented project management techniques to overcome obstacles and increase team productivity
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees
- Compared vendor prices and negotiated for optimal savings
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Developed standard operating procedures for all administrative employees
- Coordinated special projects and managed schedules
- Managed office operations while scheduling appointments for department managers
- Prepared meeting rooms and materials and recorded important information
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
Marketing Intern
Dynamic Sales And Solutions
Parktown North, GP
04.2014 - 03.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Contacted prospective customers through phone calls and emails to develop business.
- Tracked, measured and reported on trends for sales team analysis and decision making.
- Conducted basic market research to identify customer needs.
- Collaborated closely with sales team to manage leads and help with proposals.
- Demonstrated willingness and interest in learning new tasks and skills.
- Managed customer expectations and helped navigate sales processes.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Established lasting customer relationships using active listening and problem-solving skills.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- "Increased sales by 10%
- Demonstrated products to customers, answered questions and redirected objectives to positive features.
- Assisted in creating written, video and image content for marketing channels.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Maintained confidentiality of customer and business information to prevent data breaches.
- Measured and reported on results of marketing initiatives.
- Shadowed team members to learn problem-solving and best practices in customer service.
- Collected and analyzed data on vendor demographics, preferences and needs.
- Created graphic representations of data and translated complex research into easily readable content for stakeholders.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Maintained excellent attendance record, consistently arriving to work on time
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Created plans and communicated deadlines to complete projects on time
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Conducted research, gathered information from multiple sources and presented results
- Saved R7000 by implementing cost-saving initiatives that addressed long-standing problems
Education
National Diploma - Marketing
Tshwane University of Technology
Pretoria, GP 04.2014 - 01.2013
High School Diploma -
Ribane-Laka High
Mamelodi, GP 01.2008 - 01.2008
Skills
Microsoft Office Suites (Word, Excel, access and PowerPoint)Ability to Complete tasks in record time
Proven Performer ,Administrator
Effective Communicator, Team player , determined goal getter
Exhibit high integrity in handling confidential privileged informationAnalytical & Insights Skills
Presentation SkillsFacilitate Project Progress , Status Meeting
Business to Business facilitationConflict resolution , problem solving skills
Meeting coordination
Inbound phone call handling
Financial services support
Business administration
Performance improvement
Mail handling
Timeline
Office manager
RM Logistics
01.2021 - 01.2022
Office Administrator
RM Logistics
01.2016
National Diploma - Marketing
Tshwane University of Technology
04.2014 - 01.2013
Marketing Intern
Dynamic Sales And Solutions
04.2014 - 03.2015
High School Diploma -
Ribane-Laka High
01.2008 - 01.2008