Summary
Overview
Work History
Education
Skills
Timeline
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Dinisha Chetty

Dinisha Chetty

Brand Coordinator / Sales Representative
Johannesburg,GP

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. versatile bringing 7 years of experience in the industry. Seek to devote excellent customer service, strategic planning and team leadership abilities to dynamic, growth-oriented position.

Overview

12
12
years of professional experience

Work History

Brand Coordinator

Bravo Brands
01.2024 - Current
  • Conducted market research to identify customer needs and preferences.
  • Ensured alignment of promotional activities with overall business objectives for maximum impact on revenue growth.
  • Conducted thorough market research to identify industry trends and opportunities for growth.
  • Assessed sales performance indicators regularly, identifying areas for improvement within the team.
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Implemented pricing strategies that balanced profitability with customer satisfaction levels to maximize long-term success.
  • Established strong relationships with sales agents and customers fostering collaboration for mutual success.
  • Monitored competitor activity, adjusting strategies as needed to maintain a competitive edge in the marketplace.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Attended and participated in conferences and trade shows to generate new leads, network and drive business.

Marketing Development Representative

Bravo Brands
08.2021 - 12.2023
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Responded to customer questions via telephone and written correspondence.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Built relationships with industry stakeholders to stay informed on industry trends and developments.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Contributed to team sales goals by upselling products and services to customers.
  • Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
  • Delivered comprehensive product training sessions for new hires, expediting their integration into the team.
  • Participated in ongoing product training sessions to enhance knowledge of current product offerings within the store.
  • Delivered comprehensive product training sessions, equipping customers with the knowledge needed to maximize product value.

Creditors Clerk

Bravo Brands
08.2017 - 07.2021
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Produced high-quality communications for internal and external use.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Handled account payments and provided information regarding outstanding balances.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Maintained accurate records of customer payments.
  • Processed vendor and supplier payments on weekly basis.
  • Responded to customer concerns and questions on daily basis.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.

Accounts Clerk

CG Coffin & Casket Manufacturers
05.2012 - 07.2017
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
  • Set up and updated Excel spreadsheets to track financial data.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
  • Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
  • Supported annual audits by preparing accurate and well-organized financial documentation for review.
  • Maintained up-to-date knowledge of accounting regulations, ensuring compliance in all financial reporting tasks.
  • Assisted in the preparation of monthly financial statements to provide insight into company performance.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Collaborated closely with team members to complete complex projects within tight deadlines.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Coordinated with external auditors to resolve discrepancies.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Education

Pastel Accounting - Accounting

Varsity College
Durban, South Africa
04.2001 -

Skills

  • Customer Engagement
  • Marketing Analytics
  • Product Launches
  • Competitor Analysis
  • Brand voice consistency
  • Training delivery
  • Sales Tracking
  • Sales Support
  • Marketing Communications
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving abilities
  • Excellent Communication

Timeline

Brand Coordinator

Bravo Brands
01.2024 - Current

Marketing Development Representative

Bravo Brands
08.2021 - 12.2023

Creditors Clerk

Bravo Brands
08.2017 - 07.2021

Accounts Clerk

CG Coffin & Casket Manufacturers
05.2012 - 07.2017

Pastel Accounting - Accounting

Varsity College
04.2001 -

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Dinisha ChettyBrand Coordinator / Sales Representative