Corporate Banking
Dinis Dinis
Banker
Maputo
Summary
Dinis Dinis developed a career of 15 year in Bank Industry, most of its career with the responsibility of build successfully team, with high Performance and well-motivated Team. Has the experience and knowledge of multiple market across the country, and lately is developing his career in developing segment specific treatment strategies for the Premier/Private customer, segment that has to deliver his results through the Customer Segment Value Propositions in place.
Detail-oriented, well organized and passionate team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to Help the Team to achieve company goals and and their own career goals.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
25
25
Certifications
2
2
Languages
Work History
Premier Segment Manager
Absa Bank Moçambique
Maputo
2021.03 - Current
- Premier/Private Portfolio Management and Balance Sheet Growth;
- Customer Strategyand Customer Solutions Design: Design, develop and maintain customer strategies for Premier Segments.
- Translate the segment customer strategies into actionable and measurable CVPs. This to encompass segment strategy and tactics, products and services, sale and service model, pricing customer experience relationship model and rewards.
- Business Enablement: Oversee the customer management value chain from customer strategy through to pre-execution, including the development/approval of concept proposals, development of customer intervention grids and development of execution briefs.
- Customer Value Proposition (CVP) Development and Maintenance: Identify CVP development requirements and establish development initiatives, in conjunction with the relevant business partners. Engage with various Absa stakeholders to develop deep understanding and insight of the performance of existing product and service propositions, identify areas of performance improvement, and translate into actionable plans.
- Segments Insights: Identify the need and support the implementation of primary research on the segment market. Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage.
- Business Enablement: Establish and maintain relationships with key internal and external stakeholders to identify cross-functional business growth opportunities and platforms to communicate Retail Segments business intent and performance objectives.
- People Management: Build and develop the Premier RMs Team (10) and Premier Operations Team (17), to achieve a high performance and well-motivated environment focused on Relationship Banking Model, Sales Based on Costumers Needs and Ambitions and Costumer Centricity. Identify Training Needs, ensure the implementation of the training plan and make room for high adherence of the bank culture;
- Target Operations Models and Processes: Build a consistent Premier Segment Structure, and active contribution on the improvement of sales process, products workflow process, automatization process and customer’s management tools.
- Mandates and Budget: Segment Budget management and ensure execution of the given mandates (hiring, Operational Processes Approvals, administrative expenseses); Agree Objectives and Goals, Strategies, action plan;
- Adherence of KYC policies;
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
Prestige Segment Manager
Absa Bank Moçambique
Maputo
2019.06 - 2021.03
- All Country Prestige Portfolio Management and Balance Sheet Growth;
- Build and develop the RM’s team, with high performance and well-motivated focused Relationship Banking Model, Sales Based on Costumers Needs and Ambitions and Costumer Centricity;
- Prestige Customer Value Proposition Management;
- To attend Retail and Business Banking Forum;
- Administrative and people management of 31 RM’s, covering 14 Country Hubs (42 Branches);
- Build a consistent Prestige Segment Structure, and active contribution on the improvement of sales process, products workflow process, automatization process and customer’s tool management;
- Training plan management and ensure high adherence of bank culture;
- Segment Budget management and ensure execution of the given mandates;
- To ensure high Customer Service;
- Agree Objectives and Goals, Strategies, action plan;
- Adherence of KYC policies;
Hub Manager
Absa Bank Moçambique
Maputo
2019.03 - 2019.05
- Commercial, Administrative and people management of 4 branches in Maputo Uptown Hub (covering Mao Tse Tung, Guerra Popular, Alto Mae and 24 de Julho);
- Build and develop and team of leaders with high performance and well-motivated focused on bank vision and objective aligned to Retail and Business Banking Unit;
- Training plan management and ensure high adherence of bank culture;
- Responsible of Operational Branch Risk and adherence of policies and procedures of North region Team;
- Budget management of all branches of the region and ensure execution of the given mandates;
- To ensure high Customer Service;
- Agree Objectives and Goals, Strategies, action plan and take full responsibility on meeting the sales objective on personal and Prestige, also support the Premier and SME in terms of portfolio growth and customer experience.
- To ensure qualitative performance on credit and deposit risk analyst for SME;
- Public and Private sector institution protocol management.
- Adherence of KYC policies;
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
Regional Manager- North
Absa Bank Moçambique
Quelimane
2017.05 - 2019.02
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Developed brand expansion initiatives across sales, marketing and advertising campaigns.
- Commercial, Administrative and people management of 11 branches in North Region (Covering Tete, Zambezia, Nampula, Cabo Delgado e Lichinga Province’s);
- Build and develop and team of leaders with high performance and well-motivated focused on bank vision and objective aligned to RBB;
- Training plan management and ensure high adherence of bank culture;
- Responsible of Operational Branch Risk and adherence of policies and procedures of North region Team;
- Budget management of all branches of the region and ensure execution of the given mandates;
- To ensure high Customer Service throughout the region;
- Agree Objectives and Goals, Strategies, action plan and take full responsibility on meeting the sales objective on personal and Prestige, also support the Premier and SME in terms of portfolio growth and customer experience;
- To ensure qualitative performance on credit and deposit risk analyst for SME;
- Public and Private sector institution protocol management;
- Adherence of KYC policies;
Branch Manager
Absa Bank Moçambique
Quelimane
2013.07 - 2019.02
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Examined customer loan applications for loan approvals and denials.
- People management (Performance e disciplinary matters), Build and develop a team with high performance and motivated;
- Branch budgeting, Cost saving and strategic plan;
- To ensure training, compliance and adherence of policies and procedures;
- To ensure high Customer Service;
- Design and agree objectives and targets, and ensure fulfillment and comply. Also ensure the implementation of the marketing performance and strategy;
- To ensure growth in Loan and deposits book;
- To ensure quality and performance in Loan and deposit book;
- To ensure qualitative performance on credit and deposit risk analyst for SME;
- Public and Private sector institution protocol management.
- Adherence of KYC policies;
- Administrative branch management.
Service Point Branch Manager
Banco ProCredit SA (Actual EcoBank)
Nampula
2012.06 - 2013.07
- People management (Performance e disciplinary matters), Build and develop a team with high performance and motivated;
- Branch budgeting, Cost saving and strategic plan;
- To ensure training, compliance and adherence of policies and procedures ;
- To ensure high Customer Service;
- To ensure growth in Loan and deposits book;
- To ensure quality and performance in Loan and deposit book;
- To ensure qualitative performance on credit and deposit risk analyst for SME;
Branch Manager
Banco ProCredit SA (Actual EcoBank)
Maputo
2012.04 - 2012.05
- People management (Performance e disciplinary matters), Build and develop a team with high performance and motivated;
- Branch budgeting, Cost saving and strategic plan;
- To ensure training, compliance and adherence of policies and procedures;
- To ensure high Customer Service;
- To ensure growth in Loan and deposits book;
- To ensure quality and performance in Loan and deposit book;
- To ensure qualitative performance on credit and deposit risk analyst for SME;
Service Point Branch Manager
Banco ProCredit SA (Actual EcoBank)
Chimoio
2011.06 - 2012.03
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Branch budgeting, Cost saving and strategic plan;
- To ensure training, compliance and adherence of policies and procedures ;
- To ensure high Customer Service;
- To ensure growth in Loan and deposits book;
- To ensure quality and performance in Loan and deposit book;
- To ensure qualitative performance on credit and deposit risk analyst for SME.
CRM – Customer Relationship Manager
Banco ProCredit SA (Actual EcoBank)
Chimoio
2010.11 - 2011.05
- Participated in team projects, demonstrating an ability to work collaboratively and effectively;
- Developed strong communication and organizational skills through working on group projects;
- Used critical thinking to break down problems, evaluate solutions and make decisions;
- Loan Portfolio Growth and Deposits for SME;
- Quality Assessment and Loan Proposal for SME Customers;
- Customer Satisfaction;
- High Standards and Quality portfolio Management.
Customers Manager
Banco ProCredit SA (Actual EcoBank)
Chimoio
2008.06 - 2010.10
- Customer Service;
- Personal Customer portfolio and deposits Management;
- Fundraising of personal customers and Deposits;
- Loan disbursement processing;
- Treasury service support.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
Education
Medium Technician - Electronics Industry
Beira Industrial And Commercial Institute
Beira 2001.06 - 2004.12
Bachelor of Science - Business Administration And Management
ISCED
Maputo 2021.01 - Current
Skills
High sense of responsibility and ambition career development
undefinedAccomplishments
- Collaborated with Liabilities, IT and Data team's in the development of the segmentation project using sharepoint and Robot.
- Achieved 100% on PEP annually review in 2021 by introducing a Pivot linked to Sharepoint for Monitoring tasks on the review of the PEP Customers.
- Awarded with a Certificate in 2019 for Leadership Demonstrated, by the Head of Retail.
- Design and Implementation of New TOM for Premier Segment, which introduces an Operations sub-unit of Premier Segment and New alignment in terms of the Headcount and Roles.
Affiliations
Part of the Group of the Friend of Chess, to help activities of expand the chess in schools.
Certification
Basics in Hiring Assessment Framework | Performance Management | Talent Acquisition & Managment
Interests
Wealth Managment
Photography
Music: Jazz, Classic and soul Music
Traveling and Gastronomy
Timeline
Developing-a-service-Mindset
2022-05
Leading-with-values
2021-09
Leading-with-purpose
2021-04
Premier Segment Manager
Absa Bank Moçambique
2021.03 - Current
Bachelor of Science - Business Administration And Management
ISCED
2021.01 - Current
Developing-your-leadership-philosophy
2020-08
Leading-with-vision
2020-07
Leadership-practical-skills
2020-07
Decision-making-in-high-stress-situations
2020-07
Building-resilience-as-a-leader
2020-07
Strategic-thinking
2020-06
Strategy-a-history-get abstract-summary
2020-06
Prestige Segment Manager
Absa Bank Moçambique
2019.06 - 2021.03
Hub Manager
Absa Bank Moçambique
2019.03 - 2019.05
Regional Manager- North
Absa Bank Moçambique
2017.05 - 2019.02
Branch Manager
Absa Bank Moçambique
2013.07 - 2019.02
Service Point Branch Manager
Banco ProCredit SA (Actual EcoBank)
2012.06 - 2013.07
Branch Manager
Banco ProCredit SA (Actual EcoBank)
2012.04 - 2012.05
Service Point Branch Manager
Banco ProCredit SA (Actual EcoBank)
2011.06 - 2012.03
CRM – Customer Relationship Manager
Banco ProCredit SA (Actual EcoBank)
2010.11 - 2011.05
Customers Manager
Banco ProCredit SA (Actual EcoBank)
2008.06 - 2010.10
Medium Technician - Electronics Industry
Beira Industrial And Commercial Institute
2001.06 - 2004.12
Basics in Hiring Assessment Framework | Performance Management | Talent Acquisition & Managment
SWIFT for Payments - What is SWIFT? Types, Details of Charges, Payments Flows
Complaints Handling and Management Process
Fighting & Preventing Financial Crime
Treating Customers Fairly
Occupational Health and Safety - General Awareness
Basics on Retail Banking Products, Treasury Products, and Service with excellence
CIB Market Conduct & Colour Training
Compliance Perennials | Whistleblowing
Basics on Data Privacy & Information Risk Management
Basics on Business Continuity Management
Basics on Code of Ethics For BAnkers
Basics on Reputation Risk
Cyber Security Awareness and Education | Phishing Awareness – BE Cyber Smart
Fraud Basics
Similar Profiles
Kelvi MuahioKelvi Muahio
Team Leader, Test Automation Engineer & Quality Assurance at Standard Bank MoçambiqueTeam Leader, Test Automation Engineer & Quality Assurance at Standard Bank Moçambique
Emanuel da FonsecaEmanuel da Fonseca
Security Manager at Societé Generele Moçambique BankSecurity Manager at Societé Generele Moçambique Bank
Chinukwe ChandaChinukwe Chanda
Manager: Forensic Investigations at Absa Bank Zambia Plc (formerly Barclays Bank Zambia Plc)Manager: Forensic Investigations at Absa Bank Zambia Plc (formerly Barclays Bank Zambia Plc)