Summary
Overview
Work History
Education
Skills
reference
Languages
Timeline
Generic
Dinha Mulungo

Dinha Mulungo

Johannesburg

Summary

keen eye for detail and rigorous research methodology.

Resourceful IT Technical Support Intern known keen eye for detail ,rigorous research methodology,productive and efficient task completion. Skills in troubleshooting, network management, and software installation ensure effective resolution of technical issues. Adapt at communication, teamwork, and problem-solving, excelling in fast-paced environments where these soft skills are crucial to success.

Overview

1
1
year of professional experience

Work History

IT Technical Support Intern

SetiloITSolutions
Johannesburg
11.2023 - 07.2024
  • Backed up data on regular basis and consistently updated disaster recovery procedures to prepare for security incidents.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Conducted regular maintenance tasks such as virus scans and disk defragmentation for client machines.
  • Created user accounts in active directory as needed by team members or clients.
  • Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
  • Managed the configuration and setup of customer accounts and systems.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
  • Installed applications on users' computers according to company standards.

Education

NQF LEVEL4 - System Development

Dynamic DNA
Johannesburg, GP
2022

NSC - SCIENCE

Emshukantambo secondary school
Johannesburg, GP
2020

NQF LEVEL 5 - System Development

Dynamic DNA
Johannesburg, GP

Skills

  • Active
  • Able to produce good results under pressure
  • Able to work perfectly as an individual and as a team
  • Excellent verbal communicator
  • Time management
  • MS office proficiency
  • Technical support
  • Account updating
  • User account management

reference

  • Heidi Smith(programme manager)-(083)5269324
  • Timothy Setilo(CEO at SETILOITSOLUTIONS)-(073) 983-7297

Languages

English
Proficient
C2
Portuguese
Advanced
C1
Isizulu
Advanced
C1
Sesotho
Intermediate
B1

Timeline

IT Technical Support Intern

SetiloITSolutions
11.2023 - 07.2024

NQF LEVEL4 - System Development

Dynamic DNA

NSC - SCIENCE

Emshukantambo secondary school

NQF LEVEL 5 - System Development

Dynamic DNA
Dinha Mulungo