Dinha Mulungo
Johannesburg
Summary
keen eye for detail and rigorous research methodology.
Resourceful IT Technical Support Intern known keen eye for detail ,rigorous research methodology,productive and efficient task completion. Skills in troubleshooting, network management, and software installation ensure effective resolution of technical issues. Adapt at communication, teamwork, and problem-solving, excelling in fast-paced environments where these soft skills are crucial to success.
Overview
1
1
year of professional experience
Work History
IT Technical Support Intern
SetiloITSolutions
Johannesburg
11.2023 - 07.2024
- Backed up data on regular basis and consistently updated disaster recovery procedures to prepare for security incidents.
- Conducted remote diagnostics to identify and solve technical problems.
- Conducted regular maintenance tasks such as virus scans and disk defragmentation for client machines.
- Created user accounts in active directory as needed by team members or clients.
- Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
- Managed the configuration and setup of customer accounts and systems.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
- Installed applications on users' computers according to company standards.
Education
NQF LEVEL4 - System Development
Dynamic DNA
Johannesburg, GP2022
NSC - SCIENCE
Emshukantambo secondary school
Johannesburg, GP2020
NQF LEVEL 5 - System Development
Dynamic DNA
Johannesburg, GPSkills
- Active
- Able to produce good results under pressure
- Able to work perfectly as an individual and as a team
- Excellent verbal communicator
- Time management
- MS office proficiency
- Technical support
- Account updating
- User account management
reference
- Heidi Smith(programme manager)-(083)5269324
- Timothy Setilo(CEO at SETILOITSOLUTIONS)-(073) 983-7297
Languages
English
Proficient
C2
Portuguese
Advanced
C1
Isizulu
Advanced
C1
Sesotho
Intermediate
B1
Timeline
IT Technical Support Intern
SetiloITSolutions
11.2023 - 07.2024
NQF LEVEL4 - System Development
Dynamic DNA
NSC - SCIENCE
Emshukantambo secondary school
NQF LEVEL 5 - System Development
Dynamic DNA