Dingane Sepenyane
Creative
Johannesburg
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that are needed. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Assistant (Birken Stock)
Lusanda (081 529 3551)
10.2023 - 01.2024
- Utilized customer feedback to identify areas for improvement within store''s operations or offerings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Prioritized helping customers over completing other routine tasks in store.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Created inviting environment for customers by maintaining store organization and cleanliness
- Developed strong rapport with customers and created positive impression of business
- Established rapport with customers using active listening and interpersonal skills
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Listened to customer needs and desires to identify and recommend optimal products
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations
- Coordinated logistics and catering for meetings and sales events
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences
- Assisted customers with prompt and polite support in-person and via telephone
- Utilized customer feedback to identify areas for improvement within store''s operations or offerings
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations
- Managed efficient cash register operations
- Collaborated with team members to achieve cohesive and efficient store environment
- Researched new clients for sales team, inputting contact information into Salesforce
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Gathered and prepared sales materials in preparation for sales meetings
Sales Assistant (SHESHA)
Amu (073 717 3645)
10.2022 - 01.2023
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Built customer loyalty and retention by delivering excellent shopping experiences
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals
- Facilitated ordering and processing of business cards and nameplates for sales team
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Provided exceptional services and pleasant shopping experiences to retail customers
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
Restaurant Waiter
Oliver Johnson (+44 7884 024684)
02.2022 - 10.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported needs of 40+ person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Examination Assistant Department of Education
Rebecca Moloi (083 588 4501)
01.2021 - 12.2021
- Supported smooth administration of exams by preparing testing rooms with necessary equipment, materials, and seating arrangements
- Regularly updated professional knowledge and skills by attending relevant workshops, seminars, or training programs related to field of examination management.
- Used integrated library system to check library materials in and out.
- Managed circulation services and front desk activities to render excellent service to library patrons.
- Learned and adapted quickly to new technology and software applications.
- Identified potential issues or discrepancies in examination materials, working closely with faculty members to resolve them efficiently
- Enhanced examination efficiency by streamlining administrative tasks
- Upheld high standards of academic integrity by vigilantly detecting instances of cheating or dishonesty during exams
- Enhanced examination efficiency by streamlining administrative tasks and processes
- Implemented effective strategies for reducing errors in answer sheet evaluations such as double-checking calculations or cross-referencing multiple sources when needed
Education
Bachelor of Education - Teaching
Univesity of Witswatersrand
Gauteng, Jonannesburg 04.2001 -
High School Diploma -
NN Ndebele Senior Secondary School
Gauteng, Johanesburg11.2018
Skills
Team Development
undefinedTimeline
Sales Assistant (Birken Stock)
Lusanda (081 529 3551)
10.2023 - 01.2024
Sales Assistant (SHESHA)
Amu (073 717 3645)
10.2022 - 01.2023
Restaurant Waiter
Oliver Johnson (+44 7884 024684)
02.2022 - 10.2022
Examination Assistant Department of Education
Rebecca Moloi (083 588 4501)
01.2021 - 12.2021
Bachelor of Education - Teaching
Univesity of Witswatersrand
04.2001 -
High School Diploma -
NN Ndebele Senior Secondary School
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