Dingane Sepenyane
Creative
Johannesburg
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that are needed. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Assistant (Birken Stock)
Lusanda (081 529 3551)
10.2023 - 01.2024
- Utilized customer feedback to identify areas for improvement within store''s operations or offerings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Prioritized helping customers over completing other routine tasks in store.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Created inviting environment for customers by maintaining store organization and cleanliness
- Developed strong rapport with customers and created positive impression of business
- Established rapport with customers using active listening and interpersonal skills
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Listened to customer needs and desires to identify and recommend optimal products
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations
- Coordinated logistics and catering for meetings and sales events
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences
- Assisted customers with prompt and polite support in-person and via telephone
- Utilized customer feedback to identify areas for improvement within store''s operations or offerings
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations
- Managed efficient cash register operations
- Collaborated with team members to achieve cohesive and efficient store environment
- Researched new clients for sales team, inputting contact information into Salesforce
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Gathered and prepared sales materials in preparation for sales meetings
Sales Assistant (SHESHA)
Amu (073 717 3645)
10.2022 - 01.2023
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Built customer loyalty and retention by delivering excellent shopping experiences
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals
- Facilitated ordering and processing of business cards and nameplates for sales team
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Provided exceptional services and pleasant shopping experiences to retail customers
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
Restaurant Waiter
Oliver Johnson (+44 7884 024684)
02.2022 - 10.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported needs of 40+ person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Examination Assistant Department of Education
Rebecca Moloi (083 588 4501)
01.2021 - 12.2021
- Supported smooth administration of exams by preparing testing rooms with necessary equipment, materials, and seating arrangements
- Regularly updated professional knowledge and skills by attending relevant workshops, seminars, or training programs related to field of examination management.
- Used integrated library system to check library materials in and out.
- Managed circulation services and front desk activities to render excellent service to library patrons.
- Learned and adapted quickly to new technology and software applications.
- Identified potential issues or discrepancies in examination materials, working closely with faculty members to resolve them efficiently
- Enhanced examination efficiency by streamlining administrative tasks
- Upheld high standards of academic integrity by vigilantly detecting instances of cheating or dishonesty during exams
- Enhanced examination efficiency by streamlining administrative tasks and processes
- Implemented effective strategies for reducing errors in answer sheet evaluations such as double-checking calculations or cross-referencing multiple sources when needed
Education
Bachelor of Education - Teaching
Univesity of Witswatersrand
Gauteng, Jonannesburg 04.2001 -
High School Diploma -
NN Ndebele Senior Secondary School
Gauteng, Johanesburg11.2018
Skills
Team Development
Adaptable and Flexible
Sales Records Management
Target audience understanding
Content Development
Imaginative thinking
Social Media Marketing
Effective Communication
Self Motivation
Content Strategy
Project Scoping
Team Development
Timeline
Sales Assistant (Birken Stock)
Lusanda (081 529 3551)
10.2023 - 01.2024
Sales Assistant (SHESHA)
Amu (073 717 3645)
10.2022 - 01.2023
Restaurant Waiter
Oliver Johnson (+44 7884 024684)
02.2022 - 10.2022
Examination Assistant Department of Education
Rebecca Moloi (083 588 4501)
01.2021 - 12.2021
Bachelor of Education - Teaching
Univesity of Witswatersrand
04.2001 -
High School Diploma -
NN Ndebele Senior Secondary School