Dineshri Ramasamy

A digital banker at Standard Bank helps customers with their digital banking needs. They may work in a helpdesk or as a consultant.
Digital banker responsibilities
Customer service: Provide customer service for banking products and channels
Technical support: Resolve technical issues with apps, USSD, and internet banking
Customer onboarding: Guide customers through new digital platforms
Customer satisfaction: Ensure customers are satisfied with their digital banking experience
Policy adherence: Ensure requests are handled in accordance with Standard Bank's policies and procedures
Digital banker skills
Customer experience: Provide a positive customer experience
Banking knowledge: Understand Standard Bank's products, processes, and systems
Digital banking knowledge: Have experience with digital and eCommerce in a banking environment
Problem solving: Be able to solve problems and learn new things
Teamwork: Work well in a team

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Generated reports detailing findings and recommendations.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.