Computer literacy
Dineo Yulenda Modibane
Administrator
Pretoria,Gauteng
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
I have worked in the finance & admin department focusing on customer services for 14 years. I have experience in administrative functions, bank cashier, foreign exchange cashier, credit cards which led me adapting to good communication skills, paying attention to detail, being honest, responsible, working under pressure and being accountable.
With the extensive experience I have, I believe I can make a difference within the department.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Administrator: Intake Clerk
ABSA
03.2022 - Current
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed company schedule to coordinate calendar and arrange travel.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Administered and tracked client service payments.
- Managing Generic Intake Mailbox & Allocate files to colleagues.
- Attend to queries / complains relating to estates & internal/external audit queries.
- Verify client eligibility, Confirm estate asset value & File administration.
- Maintain data for future reference & follow all banks rules and regulations.
- Stand in for Manager when not available.
Customer Services Consultant (Card Services)
ABSA
02.2019 - 02.2022
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collected, arranged, and input information into database system.
- Clear communication between Departments as well as with customer to increase customer satisfaction, Amending & adding information on customer’s profiles.
- Basic office administration, data capturing, answer incoming calls and respond to customer’s emails, complete call logs and report.
- Follow proper process and procedures in assisting customers with professional tone.
- General Helpdesk for card queries, debit order maintenance, stop cards, limit increase & decrease.
- Fleet card maintenance & back office, Visa, Retail Branches and Merchants authorizations, provide product and service information to customers & follow up customer calls where necessary.
- Recovering outstanding credit card balances from customers.
- Debit order reversals, Online Banking, Sending electronic statements & quotes.
Foreign Exchange Teller & Treasury Custodian
ABSA
09.2015 - 02.2019
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted with training of new tellers on policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reported vandalism or other damage to property to supervisor.
- · Assist customers on the cash and other transactions processes to ensure the smooth flow of transactions on FBSS and BTP.
- General banking enquiries, capturing and following up on customers queries on banking application system. Migrating of customers to the right banking channels
- · Assistant Tellers Manager (manage teller area when manager is off or on leave)
- Generated monthly reports on customer activity and customer feedback.
- Calculated fees due, interest and change for customer transactions.
- Monitored and verified suspicious activity on customer accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Referred customers to other banking departments for specialized services.
- Educated customers on online banking and mobile banking applications.
- Received loan and utility payments, sending funds to correct destinations.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Counted, verified and handled bank deposits and armored car transactions.
Legal Typist & Administrator
ABSA
11.2014 - 08.2015
- Transcribed meeting minutes into digital format and stored in data repository.
- Organized and maintained precise confidential personnel files.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Accurately typed 60 words per minute with no errors.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, arranged, and input information into database system.
- Credit assessment and balance sheets for customers, support and negotiations with creditors on behalf of customers, Debt collection from clients
- Removing of debt review on customers’ profiles at credit bureaus.
- Assist with Basic HR & Salaries & Payslip queries, typing legal docs, assist at reception, verbal and written communications & working individually & in a group, judgement removals.
- Proper filling & record keeping, Basic Accounts and Invoicing, Administration, MS Office, and Debt Review Consent Orders (assessment, rescission)
Bank Teller / Enquiries Clerk
Standard Bank / Quest
06.2009 - 10.2014
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.· Capturing financial transactions, attention to details, ensures that all items are correct, signed as per instructions, make sure that all laid down policies, procedures regarding handling of cash, security, locking away of cash are adhered to, balances cash daily and report if there's any differences.
- Capturing information and updating customer’s profiles on BDS (bank system) system. Safe keeping of cheque books, Transactional cards & Statements according to strict procedures & manage the risk associated with. Collect & mail statements to customers, migrate customers to appropriate banking channels, Problem Solving.
- Knowledge of products and services, assisting walk-in-customers and helping other, Admin, filling capturing & follow up on customers queries, complaints & compliments.
- Processed customer transactions promptly, minimizing wait times.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted and packaged currency and coins.
- Assisted customers with compromised debit cards and issued new credentials.
Education
Diploma - Administrative Management (Finance) - Management Science
Tshwane University of Technology
Pretoria, South Africa 02.2020 - Current
Certificate: Payroll - Payroll Processing And Administration
SAGE VIP Payroll Academy
Pretoria 08.2013 - 12.2013
Certificate: Accounts Clerk - Accounting Technology And Bookkeeping
Academy International
Pretoria 02.2007 - 03.2008
High School Diploma -
Ed-u College Secondary School
Pretoria, South Africa 01.2001 - 12.2003
Skills
Customer Service
Executive Support
Information Management
Office Administration
New Hire Onboarding
MS Office
Verbal and Written Communication
Mail Handling
Recordkeeping and File Management
Bookkeeping
Documentation and Reporting
Attention to Detail
Contract Administration
60 Wpm Typing Speed
Administrative Support
Cashier
Telephone Etiquette
Team player
Attentive listening
Able to remain calm and focused under pressure approachable, honest & multi-tasking
Computer Literacy – Microsoft Office packages, Payroll, Internet, emails, Pastel and basic installation of software programs
Good Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementPaid sick leaveHealthcare benefitsPaid time offTeam Building / Company RetreatsWork from home optionPersonal development programsAccomplishments
ABSA Trust
User Acceptance Testing Project (UAT)
April 2023 – Present
· Participating in identifying & creating real world test scenarios (Salesforce Customer One System)
· Training colleagues within my department on how to log in and use the new application before it was released live.
· Shared advantages, disadvantages, challenges that colleagues may come across.
· Learned how to multi-task, problem solving & time management skills.
Reference: Collin Bailey - Collin.Bailey@absa.africa
Lead Solution Analyst – SPM Project X
Additional Information
REFERENCES
· Ms. Noko Kgadima - Absa Pretoria Campus
Renunciation Officer; Absa Trust
Contacts: 072 604 3302
noko.kgadima@absa.africa
· Mrs. Audrey Tongela - Absa Pretoria Campus
Outsourcing Consultant; Absa Trust
Contacts: 082 507 4730
Audrey.tongela@absa.africa
· Mr. Mokgethi Maphala - Absa Pretoria Campus
Processing Officer; Card Services
Contacts: 072 060 1920
mokgethi.maphala@absa.africa
Interests
Good listening skills
Timeline
Administrator: Intake Clerk
ABSA
03.2022 - Current
Diploma - Administrative Management (Finance) - Management Science
Tshwane University of Technology
02.2020 - Current
Customer Services Consultant (Card Services)
ABSA
02.2019 - 02.2022
Foreign Exchange Teller & Treasury Custodian
ABSA
09.2015 - 02.2019
Legal Typist & Administrator
ABSA
11.2014 - 08.2015
Certificate: Payroll - Payroll Processing And Administration
SAGE VIP Payroll Academy
08.2013 - 12.2013
Bank Teller / Enquiries Clerk
Standard Bank / Quest
06.2009 - 10.2014
Certificate: Accounts Clerk - Accounting Technology And Bookkeeping
Academy International
02.2007 - 03.2008
High School Diploma -
Ed-u College Secondary School
01.2001 - 12.2003